Service standards and performance: permits for Scott Islands Protected Marine Area Regulations

We issue permits to undertake certain activities within the Scott Islands Protected Marine Area under the Scott Islands Protected Marine Area Regulations (SIPMAR). SIPMAR has been in effect since June 2018. Our service standards tell you how long it will normally take us to process and respond to your permit application. We base these timelines on our resources and our experience.

Current service standards summary

When you apply for a Scott Islands Protected Marine Area permit, we give you a decision within 40 calendar days.^{Footnote 1}

A 90-day service standard applies to any permit applications, which may affect a species protected by the Species at Risk Act (SARA).

If your application is incomplete, we will notify you and the time limit will be paused until we receive all missing information.

Background and detailed service standards

Service standards are necessary for good client service and important for managing performance because they:

set out expectations (both internally and externally)
drive improvement
contribute to results-based management

Our service standards set the timeframe for the Minister to issue or refuse to issue a permit under SIPMAR. We regularly analyze performance data and review service standards for these permits.

The next review of service standards is scheduled for 2025.

Performance target

We strive to ensure that we make 90% of decisions for Scott Islands Protected Marine Area permits within 40 calendar days.

Performance reporting

We measure service performance for permit decisions under SIPMAR annually and post performance information online by June 1^st for the preceding reporting timeframe.

We met the performance targets for all permit decisions under the SIPMAR in the 2021 to 2022 reporting timeframe.

The table below shows statistics relating to processing times for the issuance of these permits.

Permits issued under the Scott Islands Protected Marine Area Regulations: 7 permits issued in the reporting timeframe from April 2021 to March 2022
Reporting timeframe	Target	Performance
April 2018 to March 2019	90% of permit decisions made within 40 days	50% of permits issued within 40 days^{Footnote 2}
April 2019 to March 2020	90% of permit decisions made within 40 days	100% of permit decisions made within 40 days
April 2020 to March 2021	90% of permit decisions made within 40 days	100% of permit decisions made within 40 days
April 2021 to March 2022	90% of permit decisions made within 40 days	100% of permit decisions made within 40 days
April 2022 to March 2023	90% of permit decisions made within 40 days	Performance data to be provided by June 1st, 2023

Service feedback

Contact us at CWSPermit.PermisSCF@ec.gc.ca for any feedback on these service standards, user fees or on any issue related to Canadian Wildlife Service permits.

Applying for a Scott Islands Protected Marine Area permit

For submitting an application for a permit under the Scott Islands Protected Marine Area Regulations, please contact your regional Canadian Wildlife Service office or email scfpacpermitscwspacpermits@ec.gc.ca.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Footnotes

Footnote 1

The timeline begins on the date of the notice informing you that we received your application.

Return to footnote1 Referrer

Footnote 2

This was a new permit this year, the review process was being refined and as such, the service standard was not met this year. The performance for the Scott Islands Protected Marine Area permits will be improved in future with early flagging and addressing of permit issues and by providing additional training.

Return to footnote2 Referrer

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