Standards and performance for Wildlife Area Regulations permits

Quality and predictability of service are legitimate expectations of Canadians when interacting with the Government of Canada. A public commitment to a measurable level of performance that clients can expect under normal circumstances (i.e., regular day-to-day operations) is referred to as a service standard.

Environment and Climate Change Canada (ECCC) issues a high-volume of regulatory authorizations (in the form of permits) under numerous acts and regulations. Service standards are integral to good client service and are important for effective management of performance. They help to clarify expectations (both internally and externally), drive improvement to services being provided and contribute to results-based management. In November 2013, ECCC first published service standards and performance indicators for priority and high-volume permit types. ECCC then committed to establishing service standards and performance indicators for all remaining wildlife permits in March 2014, including requests for authorization to undertake certain activities within a National Wildlife Area (NWA) issued under the Wildlife Area Regulations.

Service standards

A decision on whether the Minister will issue or refuse a permit under the Wildlife Area Regulations will be provided within the following time frame:

  • National Wildlife Area Permit decisions will be made within 40 calendar days after the date of the notice indicating that the application has been received.

When incomplete applications are received, ECCC will notify the applicant and the time limit will be "paused" or "suspended" until all missing information is received. Additionally, where a National Wildlife Area Permit application involves activities that may affect a species protected by the Species at Risk Act (SARA), a 90-day service standard will apply in order to ensure consistency with the Permits Authorizing an Activity Affecting Listed Wildlife Species Regulations under SARA.

Tools to assist applicants in completing their applications for National Wildlife Area permits will be developed and published shortly. ECCC will ensure timely communication with applicants with regard to any missing information required for the assessment of their applications.

Performance target for National Wildlife Area permits

  • 2014-2015: 80% of decisions regarding permit applications are made within the service standard.
  • 2015-2016: 85% of decisions regarding permit applications are made within the service standard.
  • 2016-2017 onward: 90% of decisions regarding permit applications are made within the service standard.

Performance information

Service performance for permits issued under the Wildlife Area Regulations is measured annually. Nationally during fiscal year 2016-17, ECCC issued 247 National Wildlife Area permits.  Statistics relating to processing times for the issuance of these permits are provided in the following tables:

Performance Information Statistics - National Wildlife Area Permits
Years Target Results
2014-2015 80% of permits issued in 40 days

80% of permits issued within 11 days

96% of permits issued within 40 days

2015-2016 85% of permits issued within 40 days

85% of permits issued within 13 days

98% of permits issued within 40 days

2016-2017 90% of permits issued within 40 days

90% of permits issued within 24 days

96% of permits issued within 40 days

2017-2018 90% of permits issued within 40 days

Performance data to be provided by June 1st , 2018

Performance data to be provided by June 1st , 2018

Service feedback

Any feedback on these service standards, or on any issue related to Canadian Wildlife Service permits, should be directed to ec.permisscf-cwspermit.ec@canada.ca.

Applying for a National Wildlife Area permits

For submitting an application for a permit under the Wildlife Area Regulations, please contact your regional Canadian Wildlife Service office listed on the Contact Information web page or email ec.permisscf-cwspermit.ec@canada.ca.

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