Accessibility feedback process at Financial Consumer Agency of Canada

Your feedback will help Financial Consumer Agency of Canada (FCAC) identify and break down accessibility barriers. Provide feedback on Financial Consumer Agency of Canada’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

How to provide feedback

FCAC welcomes your feedback, questions and suggestions on accessibility at the Agency. You can contact us using any of the ways shown below:

Submit anonymous feedback

If you want to provide anonymous feedback:

If you want a response

If you’ve asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

Online form or email feedback

We will respond by email within 10 business days.

Phone feedback

We will respond by phone within 10 business days.

Mail-in feedback

We will respond by mail within 10 business days plus mailing time.

Feedback received through other means

We will respond by other means within 10 business days.

What we do with your feedback

We analyze feedback for trends and patterns. We don’t identify individuals in our reports.

The only time your feedback will be connected to you is when you request a personal response from us.

We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request an alternate format

You can request an alternate version of our feedback process, accessibility plans or progress reports by telephone at toll free: 1-866-461-3222 or in Ottawa or outside Canada: 613-960-4666

Formats available:

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