Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.
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Retail banking sales culture may raise risks for consumers
2018-03-20 – News releaseThe Financial Consumer Agency of Canada has published a report on its review of domestic banks’ retail sales practices.
Consumer Alert: FCAC reminds consumers of the risks in giving banking information to third-party online services
2018-03-13 – News releaseDuring Fraud Prevention Month, the Financial Consumer Agency of Canada reminds Canadians of the risks of disclosing their online banking and credit card information to anyone, including third-party financial mobile applications and online services.
Our services and information
Making a complaint to your financial institution
The steps for making a complaint to a bank or other federally regulated financial institution.
Financial rights and responsibilities
Your rights and responsibilities when dealing with financial institutions.
Managing your money
Budgeting, banking, money transfers, insurance and planning your finances at different life stages.
Debt and borrowing
Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.
Savings and investments
Savings and investment types, options, setting goals and choosing a financial advisor.
Education funding
How much money you'll need, where your money will come from, budgeting and paying off student debt.
Pensions and retirement
Retirement planning, public and registered pensions, RRSPs, RRIFs, retirement income calculator and more.
Financial tools and calculators
Tools to help you choose a bank account and credit card, including budget and mortgage calculators.
Financial literacy programs
Educational materials to help students and adults increase their financial knowledge and skills.
Canadian Financial Literacy Database
A one-stop source for resources and events from Canadian organizations on budgeting, saving, investing and more.
Protecting financial consumers and merchants
Financial entity obligations, guidance, decisions, complaint information, research, and more.
Strengthening financial literacy in Canada
Canada’s national strategy for financial literacy, the seniors’ financial literacy strategy, the National Steering Committee and more.
Accepting credit and debit card payments
Merchants’ rights, how card payments work, choosing a service provider.
Protection from frauds and scams
Identity theft, types of fraud, counterfeit money and other threats or scams.
What we are doing
Laws and regulations
Publications
- Domestic Bank Retail Sales Practices Review
- Home equity lines of credit: Market trends and consumer issues
- Financial Literacy and Retirement Well‑Being in Canada: An Analysis of the 2014 Canadian Financial Capability Survey
- Initiating budgeting behaviour among non-budgeters: A financial literacy pilot using mobile technology
Features
Financial literacy research
Progress report on Canada’s National Research Plan on Financial Literacy 2016-2018.
Take charge of your finances
Don’t use your house as an ATM.
Video: Account Comparison Tool
Find the bank account that best suits your needs.
Corporate information
Commissioner
Financial Literacy Leader
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