Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

We are in the process of moving our services and information to

Our current Financial Consumer Agency of Canada website will remain available until the move to is complete.



FCAC Commissioner named chair of international regulators forum

2016-11-28 – News release

Lucie Tedesco, Commissioner of the Financial Consumer Agency of Canada (FCAC), was appointed Chair of FinCoNet, an international organization of supervisory authorities responsible for financial consumer protection, on November 16, at the organization’s annual general meeting in Jakarta, Indonesia.

FCAC encourages Canadians to manage their money wisely and tackle their debt during #FLM2016

2016-11-01 – News release

Canada’s Financial Literacy Leader Jane Rooney today kicked off the sixth annual Financial Literacy Month (FLM), a campaign focused on helping Canadians take ownership of their personal finances.

Our services and information

Managing your money

Budgeting, banking, money transfers, insurance and planning your finances at different life stages.

Debt and borrowing

Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.

Savings and investments

Savings and investment types, options, setting goals and choosing a financial advisor.

Education funding

How much money you'll need, where your money will come from, budgeting and paying off student debt.

Pensions and retirement

Retirement planning, public and registered pensions, RRSPs, RRIFs, retirement income calculator and more.

Canadian Financial Literacy Database

A one-stop source for resources and events from Canadian organizations on budgeting, saving, investing and more.

Filing a complaint

How to make a complaint against federally regulated banks, retail associations, federal trust, loan, insurance institutions or payment card operators.

Protecting financial consumers and merchants

Financial entity obligations, guidance, decisions, complaint information, research, and more.

Accepting credit and debit card payments

Merchants’ rights, how card payments work, choosing a service provider.

Strengthening financial literacy in Canada

Canada’s national strategy for financial literacy, the seniors’ financial literacy strategy, the National Steering Committee and more.

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Tools, calculators and educational programs

Tools to help you choose a bank account and credit card, including budget and mortgage calculators.

Protection from frauds and scams

Identity theft, types of fraud, counterfeit money and other threats or scams.

What we are doing


Prepaid cards

Fees, checking your balance, expiry dates, unauthorized transactions and more.

Don’t share your PIN

Your bank protects you from fraud, but you must never share your PIN.

Financial literacy self-assessment quiz

How money savvy are you? Take this quiz to find out!

Corporate information

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