Financial Consumer Agency of Canada
Latest
FCAC review finds consumers face delays and complications when escalating banking complaints
2020-02-19 – News releaseThe Financial Consumer Agency of Canada released the results of its review of banks’ procedures for handling consumer complaints and its review of the operations of external complaints bodies.
Budgeting made easy with FCAC’s new interactive Budget Planner
2019-11-26 – News releaseThe Financial Consumer Agency of Canada launched its new Budget Planner tool, which will help Canadians manage their financial goals.
Services and information
Making a complaint to your financial institution
The steps for making a complaint to a bank or other federally regulated financial institution.
Financial rights and responsibilities
Your rights and responsibilities when dealing with financial institutions.
Managing your money
Budgeting, banking, money transfers, insurance and planning your finances at different life stages.
Debt and borrowing
Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.
Savings and investments
Savings and investment types, options, setting goals and choosing a financial advisor.
Education funding
How much money you'll need, where your money will come from, budgeting and paying off student debt.
Pensions and retirement
Retirement planning, public and registered pensions, RRSPs, RRIFs, retirement income calculator and more.
Financial tools and calculators
Tools to help you choose a bank account and credit card, including budget and mortgage calculators.
Financial literacy programs
Educational materials to help students and adults increase their financial knowledge and skills.
Canadian Financial Literacy Database
A one-stop source for resources and events from Canadian organizations on budgeting, saving, investing and more.
Protecting financial consumers and merchants
Financial entity obligations, guidance, decisions, complaint information, research, and more.
Financial literacy in Canada
Canada’s national strategy for financial literacy, the seniors’ financial literacy strategy, committees and more.
Accepting credit and debit card payments
Merchants’ rights, how card payments work, choosing a service provider.
Protection from frauds and scams
Identity theft, types of fraud, counterfeit money and other threats or scams.
What we are doing
Laws and regulations
Publications
Corporate information
Features
Budget Planner
Create a customized budget that you can save and update online.
Financial wellness in the workplace
Strategies and resources to help employers improve the financial well-being of their employees.
Take charge of your finances
Find tips and tools to help you manage your money and debt.
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