Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.
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Latest
Retail banking sales culture may raise risks for consumers
2018-03-20 – News releaseThe Financial Consumer Agency of Canada has published a report on its review of domestic banks’ retail sales practices.
Consumer Alert: FCAC reminds consumers of the risks in giving banking information to third-party online services
2018-03-13 – News releaseDuring Fraud Prevention Month, the Financial Consumer Agency of Canada reminds Canadians of the risks of disclosing their online banking and credit card information to anyone, including third-party financial mobile applications and online services.
Services and information
Making a complaint to your financial institution
The steps for making a complaint to a bank or other federally regulated financial institution.
Financial rights and responsibilities
Your rights and responsibilities when dealing with financial institutions.
Managing your money
Budgeting, banking, money transfers, insurance and planning your finances at different life stages.
Debt and borrowing
Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.
Savings and investments
Savings and investment types, options, setting goals and choosing a financial advisor.
Education funding
How much money you'll need, where your money will come from, budgeting and paying off student debt.
Pensions and retirement
Retirement planning, public and registered pensions, RRSPs, RRIFs, retirement income calculator and more.
Financial tools and calculators
Tools to help you choose a bank account and credit card, including budget and mortgage calculators.
Financial literacy programs
Educational materials to help students and adults increase their financial knowledge and skills.
Canadian Financial Literacy Database
A one-stop source for resources and events from Canadian organizations on budgeting, saving, investing and more.
Protecting financial consumers and merchants
Financial entity obligations, guidance, decisions, complaint information, research, and more.
Financial literacy in Canada
Canada’s national strategy for financial literacy, the seniors’ financial literacy strategy, the National Steering Committee and more.
Accepting credit and debit card payments
Merchants’ rights, how card payments work, choosing a service provider.
Protection from frauds and scams
Identity theft, types of fraud, counterfeit money and other threats or scams.
What we are doing
Laws and regulations
Publications
- Annual Report 2017-2018
- Backgrounder: Preliminary findings from Canada’s Financial Well-Being Survey
- Backgrounder: Sustained behaviour change through financial education: A budgeting longitudinal study using mobile technology
- Progress report: Canada’s National Research Plan on Financial Literacy 2016-2018
Corporate information
Commissioner
Financial Literacy Leader
Features
Title loans
What is a title loan and what to expect when you get one.
Financial wellness in the workplace
Strategies and resources to help employers improve the financial well-being of their employees.
Discharging a mortgage
Learn about the steps you need to take to remove the lender’s rights to your property.
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