Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.



Public consultation (New)


FCAC invites comments on a proposed Guideline on Whistleblowing Procedures for Banks and Authorized Foreign Banks.

Public consultation


FCAC invites comments on a proposed Guideline on Appropriate Products and Services for Banks and Authorized Foreign Banks.

Statements and alerts

Consumer alert: Impersonation of an FCAC employee

COVID-19 updates from FCAC

Services and information

COVID-19: Managing financial health in challenging times

What to do if you have financial hardship due to this pandemic.

Making a complaint to your financial institution

The steps for making a complaint to a bank or other federally regulated financial institution.

Managing your money

Budgeting, banking, money transfers, insurance and planning your finances at different life stages.

Debt and borrowing

Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.

Savings and investments

Savings and investment types, options, setting goals and choosing a financial advisor.

Education funding

How much money you'll need, where your money will come from, budgeting and paying off student debt.

Pensions and retirement

Retirement planning, public and registered pensions, RRSPs, RRIFs, retirement income calculator and more.

Financial tools and calculators

Tools to help you choose a bank account and credit card, including budget and mortgage calculators.

Financial literacy programs

Educational materials to help students and adults increase their financial knowledge and skills.

Canadian Financial Literacy Database

A one-stop source for resources and events from Canadian organizations on budgeting, saving, investing and more.

Protecting financial consumers and merchants

Financial entity obligations, Supervision Framework, guidelines, bulletins, decisions, mandatory reporting and more.

Financial literacy in Canada

National strategy for financial literacy, wellness in the workplace, newsletter, blog, committees, conference.

Accepting credit and debit card payments

Merchants’ rights, how card payments work, choosing a service provider.

Protection from frauds and scams

Identity theft, types of fraud, counterfeit money and other threats or scams.

What we are doing

Corporate information


Financial Literacy Newsletter

Read the special edition of the newsletter for Financial Literacy Month.

Financial Consumer Protection Framework Regulations

Regulations to support the coming into force of the new Financial Consumer Protection Framework have been published.

National Financial Literacy Strategy

A 5-year plan to create a more accessible, inclusive, and effective financial literacy ecosystem for all Canadians.

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