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Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada is responsible for protecting the rights and interests of consumers of financial products and services. It supervises federally regulated financial entities, such as banks, and strengthens the financial literacy of Canadians.

We are a federal agency that works to keep Canada’s financial system safe and strong.

Services and information

Making a complaint to your financial institution

The steps for making a complaint to a bank or other federally regulated financial institution.

Accepting credit and debit card payments

Merchants' rights, how card payments work, choosing a service provider.

Managing your money

Budgeting, banking, money transfers, insurance and planning your finances at different life stages.

Debt and borrowing

Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.

FCAC Decisions

Commissioner’s Decisions following investigations of regulated entities.

Financial literacy in Canada

National Financial Literacy Strategy, wellness in the workplace, newsletter, blog, committees, conference.

News

More: Financial Consumer Agency of Canada news

Features

Your banking rights and upcoming new protections

New and enhanced protections in your dealings with banks.

New electronic alerts

New electronic alerts that will help you manage your day-to-day banking.