Financial Consumer Agency of Canada
FCAC review finds consumers face delays and complications when escalating banking complaints2020-02-19 – News release
The Financial Consumer Agency of Canada released the results of its review of banks’ procedures for handling consumer complaints and its review of the operations of external complaints bodies.
Budgeting made easy with FCAC’s new interactive Budget Planner2019-11-26 – News release
The Financial Consumer Agency of Canada launched its new Budget Planner tool, which will help Canadians manage their financial goals.
Services and information
The steps for making a complaint to a bank or other federally regulated financial institution.
Your rights and responsibilities when dealing with financial institutions.
Budgeting, banking, money transfers, insurance and planning your finances at different life stages.
Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.
Savings and investment types, options, setting goals and choosing a financial advisor.
How much money you'll need, where your money will come from, budgeting and paying off student debt.
Retirement planning, public and registered pensions, RRSPs, RRIFs, retirement income calculator and more.
Tools to help you choose a bank account and credit card, including budget and mortgage calculators.
Educational materials to help students and adults increase their financial knowledge and skills.
A one-stop source for resources and events from Canadian organizations on budgeting, saving, investing and more.
Financial entity obligations, guidance, decisions, complaint information, research, and more.
Canada’s national strategy for financial literacy, the seniors’ financial literacy strategy, committees and more.
Merchants’ rights, how card payments work, choosing a service provider.
Identity theft, types of fraud, counterfeit money and other threats or scams.
What we are doing
Laws and regulations
- Financial Consumer Agency of Canada Act
- Bank Act
- Financial Consumer Agency of Canada Assessment of Financial Institutions Regulations
- Financial Consumer Agency of Canada Designated Violations Regulations
- Industry Review: Bank Complaint Handling Procedures
- Industry Review: The Operations of External Complaints Bodies
- Annual Report 2018-2019
- Business Plan 2019-2020
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