Consumer Alert: Potential breach of personal information

News release

In the event that your personal information has been compromised, the Financial Consumer Agency of Canada (FCAC) is encouraging you to take the following steps to reduce the risk of harm.

  • Change your passwords immediately
  • Review your bank account and credit card statements on a regular basis to make sure they are accurate and contain no unauthorized transactions
  • Report any unauthorized transactions immediately to your financial institution
  • Order and review your credit report immediately. If there are accounts that you don’t recognize, it could mean that someone is using your identity to apply for a credit card, line of credit, mortgage or other loan

If you become a victim of fraud

  • Contact your financial institution and any other company where you think your account may have been compromised
  • Contact Canada’s two credit bureaus, Equifax and TransUnion and ask them to place a fraud alert on your credit report file to tell lenders to contact you and confirm your identity before they approve any applications for credit
  • File a report with your local police
  • Notify the Canadian Anti-Fraud Centre  (1-888-495-8501)

Associated links

Contacts

Media Relations 
Financial Consumer Agency of Canada
613-941-4168
media@fcac-acfc.gc.ca

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