Media availability on the Guideline on existing consumer mortgage loans in exceptional circumstances

June 30 2023,

Ottawa, Ontario 

On Wednesday July 5, FCAC will publish a Guideline on existing consumer mortgage loans in exceptional circumstances.

FCAC guidelines establish best practices and standards that FCAC expects federally regulated financial institutions, such as banks, to incorporate within their business operations.   

The Guideline on existing consumer mortgage loans in exceptional circumstances will set out how FCAC expects federally regulated financial institutions to provide tailored support to consumers with mortgages on their principal residence who are experiencing severe financial difficulty.

FCAC senior officials and technical experts will be made available to explain the Guideline and answer questions from media. 

The details are as follows:

Date: 
Wednesday, July 5, 2023

Time:  
10:00 a.m. ET  

Registration: 

To attend the technical briefing, please register with FCAC Media Relations at media@fcac-acfc.gc.ca. 

Media participation:

Participation is open to accredited media only. 

Media can dial in using the numbers below. Media are encouraged to dial in 15 minutes prior to the start of the media availability.

Participant dial-in numbers:

Toll-free dial-in number (Canada/US): 
1-866-206-0153

Local dial-in number: 
613-954-9003

Participant passcode: 5074790#

NOTE: To help ensure optimal simultaneous interpretation sound quality, media representatives are encouraged to use a microphone (headphones/headset) or, when possible, a landline, and to avoid using speaker mode when asking questions.