Contact the Health Product Compliance Directorate (HPCD)

In Canada, you may contact HPCD by calling: 1-800-267-9675

Office contacts

• Director General's Office
• Drug establishment licensing
• Drug shortages and discontinuations
• Good manufacturing practices (GMP) inspection program
• Good pharmacovigilance practices (GVP) inspection program
• Health product border compliance program
• Health Product Compliance and Enforcement - Compliance verification
• Mutual recognition agreements and international affairs

Director General's Office

Toll-free (in Canada): 1-800-267-9675
Email: hpc.correspondence-correspondance.cps@hc-sc.gc.ca

Drug establishment licensing

Email: hc.del.questions-leppp.sc@hc-sc.gc.ca

Drug shortages and discontinuations

Email: drug.shortages-penurie.de.medicament@hc-sc.gc.ca

Good manufacturing practices (GMP) inspection program

Email: drug.gmp.questions-bpf.medicaments@hc-sc.gc.ca

East office

Telephone: 1-800-561-3350
Email: hc.qoc-coq.sc@canada.ca
Province: Québec

Central office

Telephone: 416-973-1600
Email: insponoc-coon@hc-sc.gc.ca
Province/territory: Ontario, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador

West office

Email: hc.hpil.gmp.west-ouest.ipsop.ibpfc.sc@canada.ca
Province/territory: Manitoba, Saskatchewan, Alberta, British Columbia, Nunavut, Northwest Territories, Yukon

Good pharmacovigilance practices (GVP) inspection program

Email: gvp-bpv@hc-sc.gc.ca

Health product border compliance program

Ottawa office

Email: hpbcp-pcpsf@hc-sc.gc.ca

National border centres (all provinces and territories)

Telephone: 1-833-622-0414
International telephone: 1-204-594-8061
Email: healthproduct-import-produitsante@hc-sc.gc.ca

Health Product Compliance and Enforcement - Compliance verification

Email: hc.hpce-cpsal.sc@hc-sc.gc.ca

East office

Telephone: 1-800-561-3350
Email: HC.qoc-coq.SC@hc-sc.gc.ca
Province/territory: Québec, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador

Central office

Telephone: 416-973-1600
Email: insponoc-coon@hc-sc.gc.ca
Province/territory: Ontario

West office

Telephone: 604-666-3704
Email: hpcw-cpso@hc-sc.gc.ca
Province/territory: Manitoba, Saskatchewan, Alberta, British Columbia, Nunavut, Northwest Territories, Yukon

Mutual recognition agreements and international affairs

Teletypewriter: 1-800-465-7735 (Service Canada)
Email: drug.international.affairs-affaires.internationales.drogue@hc-sc.gc.ca