CIMM –Modernizing Canada’s Migration Systems – October 24, 2023

Key Facts and Figures

A fast, agile and reliable immigration system is critical to Canada’s success and ability to meet the changing needs and expectations of clients.
Over the coming years, Immigration, Refugees and Citizenship Canada (IRCC) is undergoing a significant business transformation to modernize its programs and services. This transformation will be delivered through IRCC’s Digital Platform Modernization programme (DPM).
This fall (2023), and to improve the online client experience, the Department will begin the gradual implementation of a new online account. The new account will provide clients a single online window to access IRCC services, making it easier and more intuitive to apply for programs and services and receive real-time status of applications.
The new account will be rolled out in an iterative manner over the coming 18 months, delivering incremental benefits to clients along the way.

In parallel to the implementation of the new online account, work continues towards procuring a new back-end Case Management Platform (CMP) that will eventually replace the Department’s current Global Case Management System. The new back-end processing platform will enable foundational elements of this business transformation.
A Request for Proposal for the new CMP is expected to be posted in late 2023 with gradual implementation beginning in late 2024.
Once complete, DPM will deliver a new service delivery model with redesigned and optimized business processes and new digital technology platforms with modern capabilities, all of which will result in an improved service and client experience.

IRCC’s new migration system will be nimble, flexible and responsive to support growing volumes, actively helping us to: reduce application processing times; improve tools for our officers; meet the government’s immigration and diversity priorities; and respond to the changing needs and expectations of clients as Canada seeks to out-compete other countries for the best and brightest.