How we use your personal information

When you interact with us, you may give us information such as

But how do we use, collect and analyze the information you give us?

How we use your information

We use your information to

  • inform you of your eligibility for specific programs
  • determine if you’re admissible to Canada
  • make decisions about your application

We also analyze your information to

  • develop effective policies
  • deliver programs
  • make sure our clients are satisfied
  • ensure we’re building public trust

Example of how we use your information

Most people need a visa or an electronic travel authorization (eTA) to travel to Canada—not both. Some people may only need their valid passport. By answering a couple of quick questions in the Find out if you need a visa to travel to Canada tool, we can use the information you give us to let you know

  • the type of travel and entry document(s) you will need to travel to Canada
  • any additional information related to your specific situation

How we collect your information

We collect your information when you interact directly with us. For example, this could be when you

Some departments, such as the Canada Border Services Agency or the Canada Revenue Agency, may also share your information with us. This is done in accordance with our respective terms and conditions and privacy policies.

To help us understand the interests of our current and future clients, we may also collect non-personal information from

Why it’s important to give us accurate information

Giving us accurate information

If you don’t give us accurate information, you may experience issues or processing delays.

Your right to access your information

All personal information we collect is governed by the Access to Information Act and the Privacy Act. This means we’ll let you know

Find out how to make a request under the Access to Information Act or the Privacy Act.

Page details

Date modified: