VAC service changes in Europe, Africa and the Middle East

Ottawa, September 2, 2019 – Visa application centres (VACs) have contracts with the Government of Canada to give you visa application support services and biometrics services.

Before November 2, 2019, you can get the following services as a package at VACs in Europe, Africa and the Middle East:

Starting November 2, 2019, VACs in Europe, Africa and the Middle East will require you to:

New VAC websites will be launching for all VACs in Europe, Africa and the Middle East soon. More details about this change will be available in October.

Some VACs in the regions will also be closing.

We’re working with all VACs to ensure a smooth transition and to ensure that you receive the services you’ve paid for. Visit our VAC page regularly to stay updated and check your VAC's website for details.

VACs closing permanently on November 29, 2019

The last day they will accept applications and collect biometrics is November 1, 2019. You can pick up your documents (such as passport) from November 4 to November 29, 2019.

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