| Financial Consumer Agency of Canada
| news releases
The Financial Consumer Agency of Canada (FCAC) provides unbiased and fact-based information to assist Canadians in making informed financial decisions, relevant to their circumstances. In support of this important role, FCAC has made information available on mortgage deferrals to help consumers understand their options as the mortgage deferrals introduced in the initial stages of the COVID-19 pandemic begin to expire.
| Financial Consumer Agency of Canada
| news releases
Today, the Commissioner of the Financial Consumer Agency of Canada (FCAC), Judith Robertson, announced the appointment of Dr. Supriya Syal as Deputy Commissioner of Research, Policy and Education, effective September 28, 2020.
| Financial Consumer Agency of Canada
| news releases
Today, FCAC published three decisions. Commissioner’s Decisions are an important aspect of FCAC’s oversight of financial institutions to promote compliance with their consumer protection obligations. The publication of these Decisions reflects FCAC’s commitment to transparency in its supervision and enforcement work and is an example of how FCAC protects financial consumers.
| Financial Consumer Agency of Canada
| news releases
To mark the release of the financial literacy results from the 2018 Programme for International Student Assessment (PISA) survey conducted by the Organisation for Economic Co-operation and Development (OECD), the Financial Consumer Agency of Canada (FCAC) is encouraging parents to talk to their children about money and finances during these challenging times.
| Financial Consumer Agency of Canada
| news releases
Today, the Financial Consumer Agency of Canada (FCAC), announced the appointment of Frank Lofranco as Deputy Commissioner, Supervision and Enforcement. Reporting to the Commissioner, Mr. Lofranco will be responsible for providing strategic leadership and operational oversight for FCAC’s supervision and enforcement activities.
| Financial Consumer Agency of Canada
| news releases
Today, the Financial Consumer Agency of Canada (FCAC) released the results of its review of banks’ procedures for handling consumer complaints and its review of the operations of external complaints bodies.
| Financial Consumer Agency of Canada
| media advisories
The Financial Consumer Agency of Canada (FCAC) will release the results of its review of bank complaint handling procedures and its review of the operations of external complaints bodies on Wednesday, February 19, 2020 .
