CRTC ANNOUNCES QUALITY OF SERVICE RATE REBATE PLAN FOR COMPETITORS

News Release

March 31, 2005 OTTAWA-GATINEAU -- The Canadian Radio-television and Telecommunications Commission (CRTC) today announced a decision finalizing a quality of service (Q of S) rebate plan for competitors. Under the plan, the incumbent local exchange carriers (ILECs) - the large telephone companies - must meet 14 quality of service indicators, such as clearing service repair calls within 24 hours, or they will have to pay a rebate to competitors who have purchased ILEC services. If an ILEC fails to meet any of the 14 competitor Q of S indicators, the competitor is eligible for a rebate. The size of the rebate due to the competitor depends on the number of indicators that are missed. If all 14 indicators are missed, the competitor is eligible to receive a rebate from the ILEC amounting to 5% of all its one time and monthly charges. Failure to meet some of the indicators will still generate a rebate equal to a portion of the 5% maximum, according to how many indicators are missed. The new list of indicators also applies to the provision of Competitor Digital Network (CDN) services. The previous rebate regime used six Q of S indicators, four of which could generate a rebate. The decision also establishes terms and conditions concerning reporting, auditing and when payments are due. Complete information on the rebate plan and the Q of S indicators is contained in the decision. The Canadian Radio-television and Telecommunications Commission is an independent public authority that regulates and supervises broadcasting and telecommunications in Canada. Reference document: Telecom Decision CRTC 2005-20 [.htm][.pdf] - 30 - Media Relations: MediaRelations@crtc.gc.ca, Tel: (819) 997-9403, Fax: (819) 997-4245 General Inquiries: Tel: (819) 997-0313, TDD: (819) 994-0423, Fax: (819) 994-0218 Toll-free # 1-877-249-CRTC (2782), eMail: info@crtc.gc.ca TDD - Toll-free # 1-877-909-2782 Copies of today's documents are available through our Internet site (http://www.crtc.gc.ca) or by contacting the public examination room of any CRTC office. These documents are available in alternative format upon request. City Telephone TDD Fax Edmonton Dartmouth Montreal Ottawa-Gatineau Regina Toronto Vancouver Winnipeg (780) 495-3224 (902) 426-7997 (514) 283-6607 (819) 997-2429 (306) 780-3422 (416) 952-9096 (604) 666-2111 (204) 983-6306 (819) 994-0423 (902) 426-6997 (819) 994-0423 (819) 994-0423 (819) 994-0423 (819) 994-0423 (604) 666-0778 (204) 983-8274 (819) 994-0218 (902) 426-2721 (514) 283-3689 (819) 994-0218 (819) 994-0218 (819) 994-0218 (604) 666-8322 (204) 983-6317

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Date modified:: 2005-03-31

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CRTC ANNOUNCES QUALITY OF SERVICE RATE REBATE PLAN FOR COMPETITORS

News Release

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