FCAC Issues E-Mail Fraud Warning

News Release

11/14/2007
OTTAWA, November 14, 2007 The Financial Consumer
Agency of Canada (FCAC) is warning Canadian financial institutions and
consumers about a fraudulent "phishing" e-mail
crafted to look like a message sent by the Agency.
Several Canadian financial institutions have received a fraudulent
e-mail stating FCAC is investigating a complaint against their
organization. The e-mail recipients are directed to click a link
in the e-mail to view the status of the complaint.
These e-mails DO NOT originate from FCAC. They are fraudulent. Under no
circumstances does FCAC contact financial institutions or consumers in this
manner during its complaint-investigation process, or direct them to a link
on its Web site.
FCAC is
advising anyone who may have received such an e-mail to
delete the e-mail immediately. Do
NOT use the link provided in the e-mail or visit any
website listed in the message as these sites contain harmful software.
Individuals should report suspect e-mails to Phonebusters, an
anti-fraud call centre run by the Ontario Provincial Police and the RCMP. For information about
fraud schemes, visit www.phonebusters.com, send an e-mail to
info@phonebusters.com, or call
1-888-495-8501 (toll free).
To contact FCAC or lodge a complaint with the Agency, visit the
official Web site at www.fcac.gc.ca or call FCAC's Consumer Contact Centre at
1-866-461-FCAC (3222).
FCAC
ensures compliance with the consumer protection laws and monitors codes of
conduct and public commitments that apply to banks and federally incorporated
trust, loan and insurance companies. FCAC also provides consumers with accurate,
objective information about financial products and services, and informs
Canadians of their rights and responsibilities when dealing with
federally regulated financial institutions.
- 30 -
Media contacts:

John Kane
Manager, External Communications
613-941-8988
kane.john@fcac.gc.ca
Martine Bélanger
Communications Officer
613-941-8982
belanger.martine@fcac.gc.ca

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FCAC Issues E-Mail Fraud Warning

News Release

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