The Financial Consumer Agency of Canada has learned that individuals have been contacting merchants and stating that they represent FCAC regarding credit or debit card transactions. This may lead merchants to believe that they are dealing with a reputable corporation that is endorsed by a government agency.
FCAC is an independent federal government body that oversees federally regulated financial entities and payment card network operators to ensure that they comply with relevant federal laws and regulations, voluntary codes of conduct and public commitments.
FCAC does not approach companies to solicit business or represent our agency, nor do our employees solicit businesses in this manner.
Anyone contacted in this manner is asked to report the incident to:
- their payment card network operator (e.g. Visa, MasterCard, Interac, American Express, Discover, The Exchange)
- FCAC
427 Laurier Avenue West, 6th Floor
Ottawa, ON K1R 1B9
Telephone: 866-461-FCAC (3222) (toll-free)
Fax: 866-814-2224 (toll-free), 613-941-1436 (local and overseas)
Email: info@fcac-acfc.gc.ca
- the Canadian Anti-Fraud Centre
Box 686
North Bay, ON P1B 8J8
Telephone: 888-495-8501 (toll-free in Canada and the U.S.A.)
Fax: 888-654-9426 (toll-free in Canada and the U.S.A.)
Email: info@antifraudcentre.ca
Web: www.antifraudcentre-centreantifraude.ca
The Canadian Anti-Fraud Centre is a joint partnership between the Ontario Provincial Police, the Royal Canadian Mounted Police and the Competition Bureau Canada.
