March 18, 2014 – Ottawa-Gatineau – Canadian Radio-television and Telecommunications Commission (CRTC)
The Canadian Radio-television and Telecommunications Commission (CRTC) is announcing that as of today the 9-1-1 call centre that serves the Metro Vancouver and select surrounding areas of British Columbia will be able to communicate with hearing or speech impaired Canadians using text messages.
Hearing or speech impaired persons in these areas must register with their wireless service provider to access this service. E-Comm 9-1-1, the emergency call centre that serves Metro Vancouver and select surrounding areas is the first emergency call centre in Canada to provide Text with 9-1-1. The CRTC also announces that the City of Calgary is expected to make the Text with 9-1-1 service available to hearing or speech impaired persons as of March 24, 2014 in its region.
It is important to note that the Text with 9-1-1 service will become available in other parts of the country as regional emergency call centres implement this new feature. For more information and to register, Canadians are encouraged to visit www.textwith911.ca where they can find direct links for the service with their wireless service provider.
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