Telelink enhances infrastructure and strategic marketing initiatives to drive productivity and grow customer base
April 17, 2015– St. John’s, NL – Atlantic Canada Opportunities Agency (ACOA)
A local St. John’s business that began operations 50 years ago as a switch-board enabled answering service continues to exceed industry standards and customer expectations by complementing its market-leading managed services with specialized emergency and safety solutions to the energy sector. With assistance from the Government of Canada, Telelink is moving the company forward with its latest strategic marketing plans and upgrades to its top-notch technology infrastructure.
The Honourable Rob Moore, Regional Minister for Newfoundland and Labrador and Minister of State (Atlantic Canada Opportunities Agency) today announced a repayable contribution of almost $500,000 from the Government of Canada, through ACOA, for Telelink. The funding is supporting upgrades to existing infrastructure and technology, as well as increased sales and marketing efforts to other markets in North America.
Originally founded in 1965 as Answer Telephone Service Limited, Telelink has evolved and grown to deliver solutions for their customers both nationally and internationally. With the Government of Canada’s assistance through ACOA, the company has developed tactical sales and marketing plans, increased strategic advertising activities and developed strategic partnerships in key markets. The federal investment has also enabled Telelink to upgrade their world-class IT infrastructure, complete with redundancy back-up and increased server capacity, all to better meet the needs of their growing customer base.
Quick Facts:
- Telelink is a Newfoundland and Labrador owned and operated contact centre that is positioning itself to be the number one provider of live safety and monitoring solutions to the energy sector.
- Telelink has won over 30 contact centre industry awards, has more than 150 employees and provides services for over 400 customers.
- The Government of Canada, through ACOA’s Business Development Program, is providing a repayable contribution of $499,581 to Telelink.
Quotes:
“Our Government understands that Atlantic Canadian businesses must improve their infrastructure and increase efficiencies in order to remain competitive both locally and on the international stage. I am pleased to announce our support for Telelink as they increase their marketing efforts, upgrade their facilities and acquire new equipment in order to drive productivity and grow their customer base.”
- The Honourable Rob Moore, Regional Minister for Newfoundland and Labrador and Minister of State (Atlantic Canada Opportunities Agency)
“Staying attuned to our customers’ needs is a top priority and has been a driving force behind the success of Telelink for 50 years. Our relationship with ACOA has been positive, and is one that helped us secure the resources and infrastructure we need to meet and exceed the ever-changing expectations of our customers and stakeholders.”
- Cindy Roma, Co-CEO, Telelink
Related Products:
Associated Links:
Contacts:
Kelsie Corey
Director of Communications
Office of the Honourable Rob Moore
Atlantic Canada Opportunities Agency
613-941-7241
Kelsie.Corey@acoa-apeca.gc.ca
Julie Afonso
Acting Director, Public Affairs
ACOA NL
709-772-2984
Julie.Afonso@acoa-apeca.gc.ca
Chris McDonald
Director of Marketing
Telelink
709-699-9149
cmcdonald@telelink.ca
