May 19, 2015 – Ottawa-Gatineau – Canadian Radio-television and Telecommunications Commission (CRTC)
The Canadian Radio-television and Telecommunications Commission (CRTC) is warning Canadians about illegal calls from individuals who claim that they are calling on behalf of the National Do Not Call List (DNCL) operator.
The originators of these calls are falsely displaying (spoofing) the National DNCL toll-free phone number. These individuals are making claims that the call recipient’s telephone number is about to expire from the National DNCL and that the number must re-registered over the phone.
Neither the CRTC nor the National DNCL operator contact Canadians regarding the status of their telephone numbers on the National DNCL. In 2014, the CRTC enhanced the privacy of Canadians by making registrations to the National DNCL permanent. This means that there is no need to re-register telephone numbers. Numbers remain on the list, unless an individual specifically requests that it be removed.
Canadians that receive a call from a representative claiming to be from the National DNCL operator should not provide any personal information, including their telephone numbers. The CRTC encourages Canadians to make a complaint to the National DNCL or call 1-866-580-DNCL (3625).
The CRTC takes violations of the National DNCL and the Unsolicited Telecommunications Rules seriously. If found in violation, individuals can be issued monetary penalties of up to $1,500 per violation and corporations can be issued penalties of up to $15,000 per violation.
Spoofing is a violation of the Unsolicited Telecommunication Rules.
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Media relations:
Tel.: 819-997-9403; Fax: 819-997-4245
General inquiries:
Tel.: 819-997-0313, TDD: 819-994-0423; Fax: 819-994-0218
Toll-free No.: 1-877-249-CRTC (2782)
TDD – Toll-free No.: 1-877-909-CRTC (2782)
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