July 29, 2015 – Valcartier, Quebec – Veterans Affairs Canada
Today on behalf of the Honourable Erin O’Toole, Minister of Veterans Affairs, Pierre Lemieux, Parliamentary Secretary to the Minister of Veterans Affairs, confirmed the Government of Canada’s commitment to providing service excellence for Veterans.
Parliamentary Secretary Lemieux announced a total of 43 new hires by the end of March 2016 in Quebec including 35 in case management and eight in disability benefits processing. These new hires will reduce Veterans Affairs Canada’s (VAC) case manager ratio to no more than 30 individuals for every case manager. This will give case managers more time to address the complex needs of Veterans. The additional disability benefits staff will ensure there is more capacity to support Veterans who need help completing their application, more adjudicators to render decisions, and more staff to process payments. This means Veterans will have faster access to disability benefits as well as health care funding and mental health treatment.
The Government of Canada places the highest priority on service excellence by making sure Veterans and their families have the support and services they need, when they need them.
Martin Magnan
Press Secretary
Office of the Minister of Veterans Affairs
613-996-4649
Media Relations
Veterans Affairs Canada
613-992-7468
