Parole Board of Canada Accessibility Feedback Process

The Parole Board of Canada (PBC or the Board) has developed an Accessibility Plan, outlining how the Board will improve accessibility over the next three years. This plan, developed in consultation with people with disabilities, identifies barriers, and goals to remove and prevent them under the seven priority areas identified in the Accessible Canada Act


The PBC welcomes feedback from members of the public, partners, and stakeholders, as well as employees and Board members about the implementation of this plan and about barriers when interacting with the Board. Feedback will help identify, remove, and prevent barriers in the Board’s policies, programs, practices, services, and physical spaces. Feedback can be positive, negative, general, specific, lengthy, or brief. Providing as much detail as possible will help the Board understand and address the feedback received. The PBC will use this information to adjust and improve current and future commitments and goals centered around removing and preventing barriers.

NOTE: Feedback can be provided anonymously. Anyone who chooses to provide contact information will receive an acknowledgement.

All feedback received will be reviewed and reported in the PBC’s annual progress reports, which will be available on the PBC's Accessibility web page. The reports will include information on how the Board considered the feedback and addressed it. Contact information provided with any feedback will be removed when the feedback is tracked and reported in the Board’s annual progress reports to ensure protection of privacy.

The PBC’s Designated Official for Accessibility, responsible for receiving, collecting and tracking the feedback, is the Senior Advisor, Values, Integrity and Disclosure. The feedback will be shared with the PBC’s steering committee for accessibility which will assess and report back to the Designated Official for Accessibility on how the PBC will consider and action the feedback, if required.

For all questions, comments or suggestions about accessibility at the Board or about the Accessibility Plan, contact the PBC through the website, by email, mail or telephone as detailed below.


Feedback can be sent by email to PBC’s Designated Official for Accessibility at Senders will automatically receive a confirmation that the PBC received the feedback.

Emails to the PBC may not exceed to the following sizes:

If feedback exceeds this limit, please send it via separate emails.

Messages can include audio recordings, videos, photos, links, documents, or other attachments as necessary.

PBC’s Online Form

Accessibility Feedback Form

Anyone can provide feedback anonymously or can choose to include contact information to receive an acknowledgement within three business days.

By Mail

Letters can be sent to our:

Designated Official for Accessibility
Parole Board of Canada
410 Laurier Avenue West, 6th floor mailroom
Ottawa, Ontario
K1A 0R1

If contact information is included, an acknowledgement of the feedback will be sent to the sender by the PBC within five to seven business days.

By Telephone

A voicemail service is available at 1-833-541-3063 (toll-free).

Messages may be left on the Accessibility Feedback voicemail recording system. Messages may be left anonymously or a call-back can be requested from PBC’s Designated Official for Accessibility within three business days.

By Teletypewriter (TTY)

A teletypewriter (TTY) is available at 613-954-7771. 

Feedback can be provided through the TTY system. The PBC will automatically acknowledge feedback received on the TTY and provide a reply, if requested.

Responding to Feedback

All non-anonymous feedback will be acknowledged in the same format as it was received. As necessary, the PBC may reach out to the sender to request further information. Please note that accessibility feedback must be provided by using one of the methods listed above.

All feedback received, regardless of the format in which it was provided, will be retained and securely stored in the PBC’s electronic record management document repository under restricted access, and will be kept for seven (7) years from the day on which it was received.

Information such as the date, the type and details of the feedback, and how the feedback was considered by the PBC will be captured for reporting purposes.

Requesting Feedback Description in Alternative Formats

Alternative formats of this feedback process description can be requested by contacting the Designated Official for Accessibility through any of the methods identified above.

The following alternative formats are available upon request and will be provided within 15 days of the initial request:

The following alternative formats are available upon request and will be provided within 45 days of the initial request:

The Parole Board of Canada thanks you for providing feedback. All feedback is appreciated and it will help to improve accessibility within the Parole Board of Canada.

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