Board Member Complaint Resolution Process

The Parole Board of Canada (PBC) has a duty to accommodate and respond to complainants who raise concerns with the Professional Standards Section (PSS).

PBC Board members are held to high standards of conduct as specified in the Board Members' Code of Professional Conduct.

The Board Member Complaint Resolution Process addresses concerns regarding alleged behaviour inconsistent with the Board Members' Code of Professional Conduct. It also establishes procedures and timelines to be respected when addressing a complaint. 

A complaint may only be submitted about alleged inconsistencies regarding:

• General Conduct;
• Security;
• Use of Resources and Assets;
• Collegiality; and
• Conduct during Hearings.

Admissibility

For a complaint to be admissible, the following elements should be present:

• The allegation(s) made in the complaint are in relation to the conduct of a PBC Board member;
• The alleged misconduct is inconsistent with the Code; and
• The alleged misconduct occurred in the workplace, or at any location or any event related to work.

A written complaint must contain the following information:

• The complainant’s name;
• The name of the person(s) against whom the allegation(s) is/are made;
• A clear and detailed description of the allegation(s) being made (including where and when the event allegedly took place, the sequence of events, timeframe, etc.);
• Any documentation which corroborates the allegation(s) made in the complaint;
• The names of any other parties involved (i.e., witnesses to the alleged event), if applicable; and
• The desired resolution outcome you are seeking.

Please include as much information as possible to help us assess the issues in the complaint.

How to Submit a Board Member Complaint

To file a complaint, complete and submit the Board member complaint form (available above).

You can submit the form either of the following ways:

By email: NO.Professional.Standards-Normes.Professionnelles.BN@pbc-clcc.gc.ca

By mail:

Board Member Secretariat – Professional Standards
Parole Board of Canada
410 Laurier Avenue West
Ottawa, Ontario
K1A 0R1

Upon receipt of your complaint, the PBC will send you an acknowledgement within 3 business days. 

If you have questions about the process, or require help completing the Board member complaint form, contact us at:

NO.Professional.Standards-Normes.Professionnelles.BN@pbc-clcc.gc.ca.