Office of the Procurement Ombudsman

The Office of the Procurement Ombudsman is a neutral and independent organization of the Government of Canada that helps resolve contracting disputes between businesses and the federal government.

We investigate complaints and provide dispute resolution services to help parties get back to business when issues arise. We also review widespread federal contracting issues and provide recommendations on how to improve them.

Important information you should know

Publication of the complaint review reports

OPO’s Review of Complaint reports will be published in their entirety on OPO’s website for all complaints received after September 1, 2018. The name of the Complainant will not be published, however the name of the federal organization will be identified in the report.

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Our services and information

Make a complaint

Make a complaint regarding the award of a contract valued below $25,300 for goods and $101,100 for services, or a complaint regarding the administration of a federal contract, regardless of dollar value.

Request dispute resolution services

Request dispute resolution services for disputes concerning the interpretation of the terms and conditions of an existing contract. Either party to a contract can submit a request.

Share your thoughts on federal procurement anonymously

Complete the form to give us your feedback on federal procurement.

What we are doing

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Current reviews

OPO reviews supplier complaints as well as departmental procurement practices. The following are summaries of OPO’s current active reviews.

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