Office of the Procurement Ombudsman
The Office of the Procurement Ombudsman is a neutral and independent organization of the Government of Canada that helps resolve contracting disputes between businesses and the federal government.
We investigate complaints and provide dispute resolution services to help parties get back to business when issues arise. We also review widespread federal contracting issues and provide recommendations on how to improve them.
Important information you should know
Publication of the complaint review reports
OPO’s Review of Complaint reports will be published in their entirety on OPO’s website for all complaints received after September 1, 2018. The name of the Complainant will not be published, however the name of the federal organization will be identified in the report.
Our services and information
Make a complaint regarding the award of a contract valued below $25,300 for goods and $101,100 for services, or a complaint regarding the administration of a federal contract, regardless of dollar value.
Request dispute resolution services for disputes concerning the interpretation of the terms and conditions of an existing contract. Either party to a contract can submit a request.
Complete the form to give us your feedback on federal procurement.
What we are doing
Laws and regulations
- Procurement Ombudsman Regulations
- Department of Public Works and Government Services Act
- Federal Accountability Act
- Financial Administration Act
- Annual reports
- Procurement practice review reports
- Progress reports on recommendations
- What to expect guides
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Check out this video to learn more about OPO’s services for Canadian suppliers.
OPO reviews supplier complaints as well as departmental procurement practices. The following are summaries of OPO’s current active reviews.
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Are you concerned about a federal contract but not sure whether you’re ready to file a complaint?
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