Staffing Support Division Annual Questionnaire Results: Satisfaction with PSC Staffing Support Services

Objective

Reporting on the annual SSD Client Satisfaction Questionnaire results (2022)

• share quantitative results and qualitative feedback received regarding Staffing Support Division (SSD) services
• propose actions to address the needs that were expressed by main organizational contacts

Questionnaire Overview

The sixth annual client service satisfaction questionnaire was administered in June 2022

• the intent was to obtain anonymous feedback from organizations on Staffing Support Advisor (SSA) services and identify areas for improvement
• the questionnaire included 19 questions, including one pertaining to Personnel Psychology Centre’s business line
• the qualitative feedback received through the open-ended questions was shared with internal partners
• a summary of the overall findings will be shared with respondents

Respondent Overview

Respondent Satisfaction

90% of respondents reported being satisfied with:

• SSA ability to answer questions
• acceptable response time
• ongoing support regarding staffing flexibilities
• better understanding of the application of discretion
• customized service to meet their specific needs

Support Provided

Respondents identified additional services offered by their SSA as valuable

• ongoing advice and guidance on questions related to second language evaluation
• acting as a liaison with other areas of the PSC
• support when navigating complex staffing cases and situations
• providing updates on PSC programs and services

Respondents identified information shared by their SSA to be useful

• guidance materials related to changes to the PSEA, specifically as it relates to diversity and inclusion
• second language evaluation placemats and related questions and answers
• guidance and best practices related to cyclical assessments
• Letters to Heads of HR

Needs Identified

Educate

• learning approach designed specifically for employees and managers
• new staffing scenarios and outreach dedicated to micro/small organizations
• requested topics for future sessions:
• reducing time to staff
• innovation in assessment
• non-advertised appointments
• inclusive language on job posters
• targeting employment equity subgroups

Equip

• practical guide to cyclical assessments and concrete examples of staffing efficiencies
• ensure language on PSRS and PSC website are inclusive and gender-neutral
• additional guidance materials on:
• biases and barriers in assessment tools
• virtual/hybrid work models
• artificial intelligence in assessment
• establishing pools via social media
• unconscious bias in interviews

Action Items

Collaborative Efforts (ongoing)

• engage with internal partners to further examine associated questionnaire results
• provide SSA support to internal partners for projects that address the needs identified

Cyclical Assessment (Q3-Q4)

• review the current process and support internal partners in preparation for upcoming cycles
• explore opportunities for additional support to organizations

Facilitated Outreach (Q4-Q1)

• design a new series of scenarios focused on requested topics, including reducing time to staff
• deliver outreach specifically for micro/ small organizations

Enhanced Web Content (Q1-Q2)

• conduct a review of all SSD web-based content to ensure inclusive and gender-neutral language
• develop a strategy to streamline content on all platforms