Public Services and Procurement Canada
Minister's message: 2019 to 2020 Departmental Results Report

I am pleased to present Public Services and Procurement Canada (PSPC)'s Departmental Results Report for 2019 to 2020, which highlights the department's achievements in delivering on its diverse and complex mandate.

In March 2020, as the novel Coronavirus (COVID-19) outbreak became a global pandemic, PSPC took quick action to secure and deliver essential supplies, including personal protective equipment. PSPC also supported the Government of Canada's efforts to ramp up domestic manufacturing capacity of these supplies to meet both short- and long-term needs. This work will continue to be a priority until Canada's response and recovery efforts are completed.

Among PSPC's other priorities, the department continued to make government procurement simpler and more responsive. In 2019 to 2020, the department launched a centre to support employees and clients alike in delivering agile and innovative procurement processes. PSPC also began implementing its Electronic Procurement Solution, a web-based platform to make it faster and easier for suppliers to do business with the government, and for departments and agencies to procure the goods and services they need to deliver their programs.

PSPC also continued to leverage federal procurement to better include Indigenous businesses by providing them with increased opportunities to access the federal government market. The department is working with Crown-Indigenous Relations and Northern Affairs Canada, Indigenous Services Canada and the Treasury Board of Canada Secretariat to achieve a new target of at least 5% of federal contracts awarded to businesses managed and led by Indigenous Peoples.

In 2019 to 2020, PSPC advanced its efforts to ensure that public servants are paid accurately and on time. Significant progress has been made to reduce the backlog of pay transactions, going from 245,000 cases to 166,000 cases in the past fiscal year. In May 2019, the department completed the implementation of pay pods for all the departments and agencies served by the Pay Centre, representing approximately 220,000 employees. In addition, just before the close of the fiscal year, PSPC introduced a new application, MyGCPay, which provides federal employees with the information they need to better understand their pay and benefits. The application is now accessible to over 330,000 public servants. While there is still work to do, good progress is being made and the department remains focused on eliminating the backlog and stabilizing the pay system.

PSPC's work actively supports the climate action and sustainability priority of the Government of Canada. In 2019 to 2020 PSPC's operational greenhouse gas emissions were 58.1% lower than in 2005. This was accomplished through energy efficiency initiatives in its real property portfolio. The department also supports the inclusion of environmental criteria in its procurements. As of the end of 2019 to 2020, 42.7% of PSPC's standing offers and supply arrangements contained environmental considerations. The department is targeting carbon neutrality by 2030 or earlier.

PSPC's implementation of the Long Term Vision and Plan for the rehabilitation and modernization of Canada's Parliamentary Precinct is proceeding as planned. In 2019 to 2020, the department focused on important enabling work, schematic design, and the start of demolition and abatement on the Centre Block. PSPC also initiated excavation activities in support of the phase 2 Visitor Welcome Centre. In addition, PSPC launched the planning phase to rehabilitate the 23 remaining Crown assets in the Parliamentary Precinct approaching critical failure.

In 2019 to 2020, PSPC prioritized defence and marine procurement, in support of Canada's defence policy: Strong, Secure, Engaged and the National Shipbuilding Strategy (NSS). Key advancements of major defence and marine procurements included the release of the request for proposals for the replacement of Canada's CF-18 fighter jets, the acceptance of the first of 16 new fixed-wing search and rescue aircraft, the delivery of the first of 2 Arctic and offshore patrol ships for the Royal Canadian Navy and the first 2 offshore fisheries science vessels for the Canadian Coast Guard, and the launch of a competitive process to select a third strategic partner shipyard under the NSS.

Finally, the Translation Bureau strengthened its position as a centre of excellence in linguistic services, notably through experimenting with neural machine translation tools, as well as developing a COVID-19 glossary on short notice as a service to government operations and the general public during the pandemic. The Translation Bureau also pursued its efforts to enhance the visibility and vitality of Indigenous languages through community outreach and partnerships, and by continuing to build capacity in translation and interpretation.

These are only a few of the highlights of PSPC's achievements over the past year. I urge you to read the report to learn more about the department's role in delivering services to Canadians and building an inclusive, innovative, accessible and sustainable economy and society. It is the hard work and dedication of PSPC employees that make these achievements possible. I greatly appreciate their diligent efforts as they continue to deliver top-quality services of great value to Canadians.

Anita Anand
Minister of Public Services and Procurement