Government of Canada releases new Pay Bulletin to provide updates on progress to resolve pay issues

News Release

August 25, 2017 – Ottawa, Ontario – Public Services and Procurement Canada

Today, Public Services and Procurement Canada (PSPC) took another concrete step towards providing federal employees with meaningful information about actions being taken to address pay issues by releasing its first Pay Bulletin. One of the first commitments made by the ministerial working group to address pay issues was to be open and transparent with our employees by providing meaningful, timely and employee-focused communications.

This monthly bulletin provides regular updates as well as up-to-date information on various topics and progress points, such as details of collective agreement implementation, progress on reducing the queue and responses to frequently asked questions.

Our government is committed to reporting on progress towards achieving steady state and resolving pay issues in a meaningful way. The monthly Public Service Pay Centre dashboard, also released today, highlights progress made in August across 3 measures: transactions beyond the normal workload, Pay Centre workflow and the percentage of transactions processed within service standards.

Since July, an integrated team has been put in place to identify and address root cause issues by looking at the human resources to pay business processes so that our pay system works reliably and effectively. The team, which includes representatives from PSPC and the Treasury Board of Canada Secretariat, works with colleagues in departments and agencies, as well as unions, to share information and updates to address pay issues. This includes recently developed dashboards that provide department heads with a snapshot of the pay situation across the public service. These documents are a work in progress and are evolving to ensure that they are accurate and provide relevant information. They help inform discussions and decision-making to address pay issues not only at the Pay Centre, but across government.

The team meets regularly with unions through the formal Union Management Consultation Committee to share information, such as progress to address the workload at the Pay Centre, collective agreement implementation and communication to employees. Strong collaboration and open discussions are the hallmark of this committee, whose members share a common goal of resolving pay issues for employees.

The government maintains its commitment to providing clear, meaningful information on progress regarding pay issues.


“No one should have to tolerate missing or incorrect pay. Across Canada, hard-working employees and their families continue to face difficult financial situations because of pay issues, and we are working collaboratively at all levels to fix the issues and ensure that employees receive what they are owed on time.”

The Honourable Scott Brison
President of the Treasury Board

“The ongoing pay problems being experienced are completely unacceptable. We remain committed to fixing this problem that we inherited. We are working tirelessly with all partners to address these issues, and will continue to communicate with employees in an open and transparent fashion.”

Steven MacKinnon
Parliamentary Secretary to the Minister of Public Services and Procurement

Associated Links


Mary-Rose Brown
Office of the Honourable Judy M. Foote

Media Relations
Public Services and Procurement Canada

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