Public Service Pay Centre dashboard
The Public Service Pay Centre provides pay and compensation services to 49 departments and agencies, representing over 250,000 active public servants. Our goal is to process transactions within service standards 95% of the time and have no transactions older than one year. We continue to work at all levels to resolve the number of outstanding transactions older than one year. This dashboard reports on the progress being made to ensure that public servants are paid accurately and on time.
This dashboard includes data up to and including September 24, 2025. We update this information monthly.
Transactions ready to be processed
287,000
for Pay Centre client departments and agencies. Between August 28 and September 24, the number of transactions ready to be processed increased by 2,000.
Breakdown by transaction types
- 190,000 financial transactions
- 92,000 transactions with no financial impact, or general inquiries
- 5,000 collective agreement transactions
Breakdown in relation to service standards
Between August 28 and September 24, 2025, the number of outstanding transactions over a year old decreased by 5,000.
Transactions by service standard categories over the last 12 months
Data table for transactions by service standard categories over the last 12 months
| Date | Currently within service standard | Outside service standard, less than a year old | Over 1 year past date received | Total |
|---|
This month
116,000
new transactions received between August 28 and September 24, 2025
114,000
transactions processed between August 28 and September 24, 2025, with 87,000 processed manually and 27,000 processed through automation
85%
of non-collective bargaining transactions within the last 12 months were processed within service standards
Transactions received and processed over the last 12 months
Data table for transactions received and processed over the last 12 months
| Version date | Transactions received | Transactions processed through automation | Transactions processed manually |
|---|
Datasets for the Public Service Pay Centre update are available via the Open Government Portal.