CRTC will examine recent 36 month wireless device financing plans
“Canadian customers have the right to make informed choices based on clarity. We want customers to have options for financing their device, if they so choose, but we also need to make sure these new 36 month device financing plans are fair for consumers. The Wireless Code protects consumers and gives them the ability to take advantage of competitive offers at least every two years. The CRTC is concerned by these financing plans as they appear to make it difficult for a customer to switch service providers even after 24 months.”
-Ian Scott, Chairperson and Chief Executive Officer, CRTC
The Commission is of the preliminary view that certain device financing plans may create new barriers for customers to take advantage of competitive offers in the marketplace.
If the CRTC determines that the offering of device financing plans, including those on terms longer than 24 months, are not compliant with the Wireless Code, it may issue a mandatory order prohibiting wireless service providers from offering these plans.
The CRTC may also impose administrative monetary penalties to wireless service providers for every contravention up to a maximum of $10,000,000, and $15,000,000 for every subsequent contravention.
The Commission also intends to provide direction and guidance to the Commission for Complaints for Telecom-television Services (CCTS) with respect to addressing complaints related to device financing plans, including those on terms longer than 24 months.
- Telecom Commission Letter regarding device financing plans
- Consumer Rights for Mobile Phones
- Telecom Commission Letter regarding fees for customer support interactions
- CRTC puts an end to locked cellphones and unlocking fees
- Telecom Regulatory Policy CRTC 2017-200 - Review of the Wireless Code
- Telecom Regulatory Policy CRTC 2013-271 - The Wireless Code
Toll-free: 1 (877) 249-CRTC (2782)
TTY: (819) 994-0423
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