Ontario Consumers Home Services and Blue Dream must pay $260,000 in penalties for their telemarketing activities
“Companies who do business in Canada simply can’t overlook the rules. Negligent and non-compliant entities, especially those that repeatedly break the rules, need to understand that they will be held to account for the nuisance they cause Canadians. We thank all those who submitted complaints about these two companies, which helped us conduct a thorough investigation.”
- Steven Harroun, Chief Compliance and Enforcement Officer, CRTC
Ontario Consumers Home Services, also known as Simply Comfort, was active in the heating, ventilation and air conditioning sector, while Blue Dream engages in window and door installation and in flyer delivery services.
The CRTC is committed to protecting Canadians and is continuing to enhance its monitoring to ensure that all telemarketers follow the rules.
The Unsolicited Telecommunications Rules are a set of strict rules that individuals, companies and organizations must follow when making telemarketing telecommunications.
To date, the CRTC’s enforcement efforts have yielded over $9 million in monetary penalties.
Companies can access the National DNCL online by registering their organization and purchasing a subscription.
A telemarketing telecommunication is restricted to the following hours: 9:00 a.m. to 9:30 p.m. on weekdays and 10:00 a.m. to 6:00 p.m. on weekends. These hours are those of the consumer receiving the telecommunication.
Canadians can register their fax number on the National DNCL online or by fax, to 1-888-DNCL-Fax.
Canadians can register their phone number online or by phone, to 1-866-580-DNCL or to 1-888-DNCL-TTY for people who are hard of hearing.
Canadians can file a complaint with the National DNCL Operator about unwanted telemarketing faxes or calls, online or by phone.
- Decision OCHS 2019
- Decision Blue Dream 2019
- Compliance and Enforcement Decision CRTC 2015-572 (Blue Dream)
- Canadian Radio-television and Telecommunications Commission Unsolicited Telecommunications Rules
- Compliance Tips
- Canada's National Do Not Call List
- Telemarketer FAQs
- What You Should Know About Telemarketing in Canada
Toll-free 1 (877) 249-CRTC (2782)
TTY (819) 994-0423
Ask a question or make a complaint
Report a problem or mistake on this page
- Date modified: