National Case Officer

Job Summary

CSIS is looking to for dedicated individuals to staff the National Case Officer position at headquarters in Ottawa.

National Case Officers play a critical role at CSIS and are primarily responsible for centrally directing national security investigations.  The role of a National Case Officer is not just a job, but a chance to shape the future of national security. 

National Case Officers sit at the center of the Service’s broader intelligence apparatus. They actively manage and drive investigations and intelligence operations.  They are responsible for stakeholder engagement and the exchange of intelligence between CSIS and its partners (domestic and foreign). As such, they play a critical role in directing investigations, assessing and evaluating intelligence, and preparing timely, accurate, clear, and concise reporting in a manner that protects sensitive sources. Their work supports and informs decision making. National Case Officers direct investigations through specialized research and analysis, case management, and direct collaboration with partner departments and agencies located in Canada and abroad.

National Case Officers come from diverse social and educational backgrounds, and they require a common set of skills in order to be successful in their role.  This includes intellectual curiosity, critical thinking, the ability to analyze and make sense of large amounts of information, as well as the ability to write clearly and concisely with a high level of accuracy, even while under pressure and time constraints.  National Case Officers must also have strong interpersonal and communication skills.  Additionally, they must be flexible, creative, persistent in the face of challenges, and able to adapt to changing priorities in a fast-paced work environment.

By virtue of their work, National Case Officers have access to highly classified and controlled information, and are involved in sensitive intelligence operations.  As such, their honesty, integrity, and reliability must be beyond reproach.

Statement of Qualifications

Education

• Completed Undergraduate Bachelor’s Degree

The educational program must be from an accredited learning institution recognized in Canada.

If you completed a program outside of Canada, you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.

Experience

Work experience in each of the following:

• Conducting complex assessments. Complex is defined as comprising several factors which make the situation difficult.
• Handling difficult situations. Difficult situations are defined as challenging or unexpected circumstances, conflicts, or problems.
• Working in a team.

Knowledge

• Knowledge of the CSIS mandate, the CSIS Act, and the Government of Canada’s intelligence priorities regarding the security of Canada.
• An awareness of both national and international current events and an understanding of how they relate to the CSIS mandate.

Competencies

• Critical Thinking
• Communication (oral and written)
• Collaboration
• Adaptability
• Integrity

Assets

An asset qualification is a qualification which can enhance the ability to perform the work based on current and future business requirements, but which is not strictly required. Positions will be staffed based on the selection decision principle and operational priorities.

• Previous experience in areas of including working for the Government of Canada, particularly in the fields of national security, intelligence, enforcement, or defense;
• Knowledge of language (s) other than French and English
• Personal experience travelling or residing abroad or interacting with people from different backgrounds. 

Conditions of Employment

• National Case Officers must be comfortable working flexible work hours. 
• Training: Candidates must successfully complete the 14-week long National Case Officer Entry Training (NCOET) course as a condition of their employment. This is a pass/fail course and candidates have only one opportunity to participate in the training. This is an intensive training program, and candidates can expect long working hours throughout the 14-week training schedule. 
• Mobility: National Case Officers must be willing to relocate within Canada during their career. CSIS may transfer an employee anywhere within the organization in order to meet its organizational requirements.  National Case Officers must also be willing to travel as required. Assistance and financial support will be provided in line with policy.
• National Case Officer positions are located in the National Capital Region (Ottawa), and candidates residing outside of this region will be required to relocate to Ottawa to take up the position and complete the National Case Officer Entry Training (NCOET).
• Please note that the following position may entail exposure to abhorrent material.

Official Language (OL) Proficiency

Various Language Requirements:

• Bilingual Imperative BBB/BBB

Candidates who are successful in the selection process will be assessed by the Public Service Commission of Canada to determine their proficiency in French or English (their second official language). Those who do not meet the language requirements will to complete full-time language training successfully, prior to attending the Ottawa based National Case Officer Entry Training. Further information regarding language requirements and assessment tools may be found on the Government of Canada’s Public Service Commission website: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/language-requirements-candidates.html

How To Apply

You are invited to visit Canada.ca for tips on how to submit a powerful application: www.canada.ca/en/security-intelligence-service/corporate/csis-jobs/how-to-submit-a-powerful-application

Applicants should clearly demonstrate the following in their cover letter:

• Education Requirement
• Experience Criteria
• Assets Criteria (if applicable)

Examples can include, but are not limited to, work experience, student placements, paid or unpaid internships, community experience, life experience or travel experience.

Please limit your cover letter to a maximum of two (2) pages. Failure to do so will result in the applicant being screened out of the career opportunity.  

Assessment Process

The assessment process is conducted in Canada only, and involves numerous steps, including a series of standardized tests and a written exam. If successful, you will be invited to the first of a series of interviews, and will eventually undergo psychometric testing and a security clearance process. 

Notes

While we continue to explore opportunities for flexible work arrangements, most roles in our organization require an in-office presence. However, alternative options may be available for certain positions, depending on their specific requirements.

CSIS is committed to diversity and inclusion and the equitable participation of all Canadians. Should you require accommodation, please tell us at the beginning of the selection process. This information will be kept confidential.

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