Annual Report 2024—2025 Administration of the Access to Information Act

1. 2024—2025 Highlights

• During the 2024–2025 fiscal year, the on-time compliance rates for Access to Information Act requests stood at 77%.
• 373 Access to Information Act requests were received during the 2024–2025 fiscal year (55% decrease from the 2023–2024 fiscal year).
• 35,726 pages reviewed during the 2024–2025 fiscal year (consistent with the number of pages reviewed last fiscal year).
• 1,054 informal requests were received during the 2024–2025 fiscal year (57% increase from the 2023–2024 fiscal year).

2. Summary

This reporting period marked the 40th anniversary of the Canadian Security Intelligence Service (CSIS) that has, since 1984, continued to demonstrate its value to Canadians by providing the Government of Canada with crucial information and advice linked to threats to the security of Canada and to Canadian interests.

Security threats facing Canada and its allies continued to increase in complexity, intensity, velocity and volume in 2024–2025. As international conflicts persist, there are increasing threats from foreign nations seeking to undermine Canada’s security, economic prosperity and democracy through acts of foreign interference, coercion, and espionage. Despite successful high profile terrorism-related arrests this past year, the trajectory of terrorism threat trends is concerning. Canada also faces pressures from the impact of new technologies such as encryption and generative artificial intelligence, requiring Canada to keep pace in their adoption, and our understanding of the varied opportunities and risks. The ever-evolving and persistent threat environment requires a nimble and dynamic operational approach.

Within this context, CSIS remains committed to being as transparent with Canadians as possible, while protecting national security sensitivities and privileged information. It is, in part, through the Access to Information and Privacy (ATIP) program that we achieve this transparency, a program that has performed very well and has had, historically, high on-time compliance rates. More recently, and over the last year in particular, the CSIS ATIP program has faced a number of challenges and workload pressures, which has resulted in a drop in performance. For example, while the 2023–24 ATI on-time compliance rate was 96%, it now stands at 77%, while Privacy Act on-time compliance has fallen from 96% to 66%. There are a number of factors at play; however, this drop is largely attributable to a massive 124% increase in requests under the Privacy Act by individuals seeking the status of immigration and citizenship applications. As a comparatively small ATIP unit where the analysts are generalized, this significant and rapid increase in immigration-related Privacy Act requests has resulted in a drop in overall on-time compliance under both the Privacy Act and Access to Information Act (ATIA).

The ATIP Section’s management team is actively examining a variety of options to deal with some of these pressures. This includes:

• leveraging partnerships, and reviewing and streamlining consultation processes, such as with Library Archives Canada (LAC), where we are managing a significant backlog of historical files; 
• examining better, more direct ways to address client requirements for information regarding their immigration process;
• using technology as a source of efficiencies, including the introduction of a new case management software system, and moving towards full digitization of our internal business processes; and,
• in terms of human resources, undertaking a number of staffing strategies in order to fill the current capacity gaps and in support of succession planning in the coming years, with some retirements on the horizon. 

The collective impact of the aforementioned lines of efforts are expected—with time—to yield some efficiencies in processing time and improve on-time compliance rates. However, the sheer volumes are such that the backlog of unopened and unprocessed immigration-related Privacy Act requests will continue to grow, as will non-compliance with legislated timelines.

3. Introduction

The ATIA provides Canadian citizens, as well as individuals and corporations present in Canada, the right to access federal government records of a non-personal nature. The government balances the public’s right of access to information against the legitimate need to protect sensitive information. The ATIA complements, but does not replace, other means of obtaining government information.

CSIS prepared this report for tabling in Parliament according to section 94 of the Access to Information Act. It covers the way in which CSIS administered the ATIA from April 1, 2024, to March 31, 2025.

CSIS is not reporting on behalf of wholly owned subsidiaries or non-operational institutions.

4. CSIS mandate

The CSIS Act gives CSIS the mandate to investigate activities suspected of constituting threats to the security of Canada, including terrorism and violent extremism, espionage and sabotage, foreign influenced activities, and subversion of government. In addition to providing advice to Government on these threats, CSIS may also take lawful measures to reduce them. CSIS also provides security assessments on individuals who require site access to classified information or sensitive files within the Government of Canada, as well as security advice relevant to the exercise of the Citizenship Act and the Immigration and Refugee Protection Act. CSIS conducts foreign intelligence collection within Canada at the request of the Minister of Foreign Affairs or the Minister of National Defence.

In 2024 Bill C-70, An Act respecting countering foreign interference, updated the CSIS Act in a significant way, providing the basis for some of its operational activities to keep pace with advances in technology and significantly increasing its ability to engage with stakeholders outside the Government of Canada.

5. Organizational structure

In 2024–2025, the ATIP Section remained under the Deputy Director, Policy and Strategic Partnerships Directorate. The employees of the ATIP Section are fully dedicated to the administration of both the ATIA and the Privacy Act programs within CSIS, providing high quality responses to internal and external clients, including to other government departments, as well as providing advice to CSIS employees as they fulfill their obligations under both acts. The CSIS Legal Services Branch, staffed by Department of Justice of Canada lawyers, provides legal advice as required.

The Director General of the Litigation and Disclosure Branch, within the Directorate, is supported by the Chief (Coordinator), ATIP Section. There are three key units, namely the ATIP Intake/Governance Unit and two ATIP operational units. These units worked together to process ATIP requests in accordance with legislation, regulations, policies and directives. Their responsibilities include:

• receiving and processing all requests in accordance with the ATIA;
• assisting requesters in formulating their requests when required;
• gathering all pertinent records and ensuring rigorous and complete searches;
• conducting the initial review of records and providing recommendations to program areas;
• applying all discretionary and mandatory exemptions under the ATIA;
• conducting and responding to all internal and external consultations;
• consolidating recommendations;
• assisting the Office of the Information Commissioner (OIC) in all access-related matters including complaints against CSIS;
• representing CSIS in litigation cases;
• preparing the Annual Report on the Administration of the Access to Information Act;
• providing ongoing advice and guidance to senior management and CSIS staff on all matters related to the ATIA;
• ensuring all employees are aware of the obligations imposed by the legislation;
• monitoring changes to procedures/policies and court cases impacting the ATIA; and
• participating in ATIP community activities, such as Treasury Board of Canada Secretariat (TBS) ATIP community meetings and various working groups.

The ATIP Section is comprised of 22 full-time and one part-time term position at various levels. These positions included one chief (coordinator), one deputy chief, two unit heads, two senior analysts, 12 analysts, three ATIP officers, one researcher and one part-time term analyst. One senior analyst, one analyst and the part-time term analyst worked solely on ATIA consultations from LAC for historical records of the Royal Canadian Mounted Police (RCMP) Security Service. The other senior analyst’s responsibilities included proactive publication obligations under Part 2 of the ATIA. Some of these positions were vacant during the reporting period and, overall, the ATIP Section’s vacancy rate stood at 18%. This situation is complicated by challenges with recruitment and staffing, where attracting ATIP analysts to CSIS, given the unique work requirements, is difficult, and the hiring process is lengthy. The ATIP unit also experienced a disruption in leadership, with the Coordinator reassigned to support other priority areas temporarily (a new CSIS ATIP coordinator started in March 2025).

As defined under Section 96 of the ATIA, CSIS did not provide or receive services related to any power, function to or from another government institution during this reporting period.

6. Delegation order

Pursuant to subsection 73(1) of the Privacy Act, the Minister of Public Safety, Democratic Institutions and Intergovernmental Affairs delegated the powers, duties and functions for the administration of the ATIA to CSIS employees in the following positions:

• Director,
• Deputy Director, Policy and Strategic Partnerships,
• Director General, Litigation and Disclosure Branch,
• Chief, ATIP Section,
• Deputy Chief, ATIP Section,
• Unit Head, ATIP Section (limited authority).

The Delegation Order (Annex A) issued by the Honourable Dominic LeBlanc, P.C., K.C., M.P., on April 25, 2024, remained in effect at the end of this reporting period. Following the 2025 federal election and the subsequent appointment of the Honourable Gary Anandasangaree, P.C., M.P., as Minister of Public Safety, a new delegation order will be included in the 2025–2026 Privacy Act annual reporting.

7. Interpretation of the 2024–2025 Statistical Report for requests under the Access to Information Act

Every year, TBS requires institutions to submit a statistical report on their administration of the ATIA, which contains cumulative data on the application of the legislation during the fiscal year. The CSIS Statistical Report for 2024–2025 as well as the Supplemental Report are included in Annex B and Annex C of this report. The statistics included in this report have been rounded to the nearest decimal point. 

As indicated in table 1, CSIS received 373 requests under the ATIA between April 1, 2024, and March 31, 2025. This represents a 55% decrease from requests received during the previous reporting period. Despite the decrease in ATIA requests, the CSIS ATIP Section reviewed 35,726 pages, which is an increase from the 35,402 pages reviewed in 2023–2024.

The decrease in ATIA requests is largely due to Extension Order No. 3 under the Privacy Act. In July 2022, legislation granted non-Canadians outside of Canada the right to gain access to their information and to complain to the Privacy Commissioner of Canada with respect to the exercise of these rights. This allowed foreign nationals to make requests under the Privacy Act, which has stricter statutory timelines than the ATIA, and no cost. As such, requesters favored making requests under the Privacy Act rather than the ATIA. Since the introduction of Universal Access, the ATIP Section has seen a drastic shift in requests previously made under the ATIA to requests made under the Privacy Act.

CSIS had 87 outstanding requests at the end of the 2023–2024 reporting period. Of those 87 requests, CSIS received 67 during the 2023–2024 fiscal year and 20 prior to April 1, 2023. As of the end of the 2024–2025 fiscal year, CSIS ATIP carried over 93 requests to the next fiscal year (see section 1.1 of Annex C). A total of 83% of those open requests were within their legislated timelines as of March 31, 2025 and 16% were beyond their legislated timelines as of that same date. 

7.1 - Sources of requests

The 373 requests received during this reporting period came from various sources. A total of 51% of requests came from members of the public; primarily those who sought to determine whether CSIS had investigative information on them or those seeking the status of their citizenship and immigration application. A total of 8% of requests came from businesses such as law offices looking for access to the immigration and citizenship information of their clients. A total of 23% of requests came from members of the media, 4% came from academics, and 14% of requesters declined to identify. Finally, 98% of requests received were submitted through the ATIP Online Request Service (AORS).

7.2 - Disposition of completed requests

The ATIP Section successfully closed 367 requests during the 2024–2025 reporting period: 

11% within 1 to 15 days, 36% within 16 to 30 days, 18% within 31 to 60 days, 17% within 61 to 120 days and 18% took over 121 days. Of the records relevant to these requests, 50% were disclosed in part, 19% were all exempted, 20% did not exist, 2% were transferred or abandoned and for 8%, the existence of records could neither be confirmed nor denied. One request was declined with the approval of the Information Commissioner for being vexatious, submitted out of bad faith or an abuse of right.

7.3 - Deemed refusals

Out of the 367 requests closed during this reporting period, the ATIP Section successfully closed 282 requests (77%) within the legislated timelines; however, the remaining 85 requests (23%) were closed past the legislated timelines. Of those 85 requests, extensions were taken on 25%. The main reasons for requests closed past their legislated timelines were the need to consult other government departments on classified records, the interference with operations and the drastic increase in overall workload without additional resources.

7.4 - Extensions

The legislation allows for extensions when the response requires internal or external consultations, additional review time due to large amount of records, or when the review could interfere with CSIS operations. CSIS ATIP had increasing difficulty adhering to legislated timelines and required more lengthy extensions. The difficulty adhering to the timelines continues to be a direct result of the massive increase of Privacy Act requests and the shortage of resources. Throughout the reporting period, extensions were taken on 140 requests. Of the extensions taken, 95% were due to the interference with CSIS operations and/or increase in workload and 5% were due to CSIS’ need to consult various other government departments on classified records. Timelines were extended by less than 60 days in 32% of cases, between 61 to 120 days in 42% of cases and by more than 121 days in 36% of cases.

7.5 – Exemptions and exclusions invoked

The ATIA allows institutions to exempt information from being released for a variety of reasons. The ATIP Section invoked 1,693 exemptions under the ATIA during the reporting period.

The ATIA does not apply to information already publicly available and excludes material such as Cabinet confidences. The ATIP Section invoked exclusions under the ATIA 60 times.

7.6 - Consultations received from other Government of Canada institutions

During the 2024–2025 fiscal year, CSIS received 311 access to information consultation requests involving CSIS records or information, totaling 55,708 pages to review, from various Government of Canada institutions. There was a 10% increase in consultation requests this fiscal year. CSIS ATIP had 208 outstanding consultation requests from the 2023–2024 fiscal year (179,467 pages to review) and carried over 228 consultation requests (221,878 pages to review) to the next reporting period. The large majority of the consultation requests carried over to the 2025–2026 fiscal year were from LAC. These consultations involve an immense number of pages to review and contain dated RCMP and CSIS security intelligence files, as well as complex and sensitive information. The ATIP Section completed the review of historical consultations based on the requirements and priorities of LAC. Regular communications between both institutions continued to take place during this reporting period. CSIS continuously strives to address the backlog of LAC consultations and is committed to exploring adjustments to the process in the next reporting period. CSIS ATIP will work collaboratively with LAC to address the backlog.

Throughout the 2024–2025 reporting period, the ATIP Section closed 291 consultation requests totaling 13,297 pages reviewed. Recommendations were provided to institutions in less than 30 days for 39% of consultation requests. The following figure represents the number of days required to complete consultation requests. 

The following figure demonstrates the trends on the CSIS’s consultation requests during the past four fiscal years.

7.7 – Other requests:

The ATIP Section received 1,060 informal requests (not subject to the ATIA) during this reporting period. However, the significant increase in formal Privacy Act requests resulted in the inability to respond in a timely manner. Limited resources, competing priorities, and the administrative burden of informal requests limited the Section’s ability to process these types of requests in a reasonable timeframe. Only 1% of informal requests were closed this fiscal and the remaining 99% were carried over to the next reporting period. Prioritization exercises taking into account the limited resources resulted in CSIS ATIP processing formal requests over informal requests.

The ATIP Section also acted as a resource for CSIS employees, including executives, by offering advice and guidance further to provisions in the legislation. The ATIP Section provided assistance over 226 times on a variety of matters including, but not limited to, information management, security of information, policies, memorandum of understandings, question period notes and releases of information made by CSIS outside the parameters of the ATIA.

Throughout 2024–2025, the ATIP Section continued to receive telephone calls and emails from the public seeking direction on how to obtain information and/or how to submit a request under the ATIA. The administration team in the ATIP Section provided guidance in a professional manner and often directed these individuals to the ATIP Online Request Service website for additional information.

8. Proactive publication under Part 2 of the ATIA

CSIS is a government institution as listed in Schedule 1.1 of the Financial Administration Act for the purposes of Part 2 of the ATIA. The office of the Minister of Public Safety is responsible for the fulfillment of sections 74 to 78 of the ATIA while CSIS is subject to sections 82 to 88. CSIS did not proactively publish information relating to travel and hospitality expenses, contracts over $10,000 or grants and contributions over $25,000. It relied on sections 90 (1) and (2) of the ATIA to refuse publication of such records for reasons set out in Part 1 of the ATIA. The CSIS ATIP section is responsible for the fulfillment of proactive publication requirements.

During the fiscal year, CSIS proactively published 70 titles and reference numbers of memoranda prepared for the Director and received by his office on the Open Government Portal. CSIS continued to fall behind in the proactive publication of briefing materials prepared for the Director’s appearances in Parliament. The limited resources and the increase in requests under the Privacy Act made it challenging to meet proactive publication requirements. Despite this, CSIS was able to meet its proactive publication obligations 42% of the time. During the reporting period, there were 13 requests made under the ATIA further to the proactive publication of briefing note titles and reference numbers. These requests will continue to increase as CSIS continues to deliver on its obligations under Part 2 of the ATIA.

The ATIP Section was unable to turn its attention to improving its administrative procedures to meet proactive publication requirements. While a dedicated resource within the ATIP Section was responsible for proactive publication, their focus shifted to the processing of formal ATIA requests. Despite this, CSIS strives to improve the way it provides Canadians with complete, accurate and timely government information.

9. Training and awareness

During this fiscal year, the employees of the CSIS ATIP Section and the Privacy Unit participated in a variety of deep dive sessions offered by TBS’ ATIP Professionals Community Development Office. The ATIP section continued to encourage its employees to explore other training opportunities including a variety of courses offered by CSIS, the Canada School of Public Service and other venues.

The ATIP Section continued to offer its awareness sessions through ATIP e-learning narrated slides. These form part of the employee orientation program, which is required for all new employees. All other CSIS employees have the ability to reference the narrative slides at any given time through an e-learning application. The narrated slides provided participants with an overview of the Privacy Act and the ATIA, promoted a better comprehension of individual responsibilities and obligations relating to the acts, and offered a greater understanding of the internal ATIP process. During the 2024–2025 fiscal year, 161 CSIS employees viewed the ATIP online module.

Through the 2024–2025 reporting period, the ATIP Section offered only limited in-person training sessions due to competing priorities. However, CSIS ATIP provided regular advice on the requirements of the ATIA to CSIS employees.

10. Policies, guidelines, procedures and initiatives

The CSIS ATIP Section revised its procedures multiple times throughout the reporting period to deal with the drastic increase in immigration/citizenship-related requests. The amendments made to the procedures were, in most part, administrative. Because of the digitization initiative of the CSIS Information Management Branch, CSIS ATIP reviewed its workflow processes to support a shift from a paper-based environment to a digital environment. The ATIP Section responded to requesters via email rather than mailing paper or CD responses. This initiative improved the delivery of timely responses to Canadians and contributed to CSIS’ goal to decrease its reliance on paper.

The ATIP Section did not implement any policies related to any other access to information matters this fiscal year.

11. Initiatives and projects to improve access to information

The CSIS ATIP Section was on-boarded to TBS’ ATIP Online Request Service (AORS) and the ATIP Online Management Tool (AOMT) in 2023. The purpose of the AOMT is to improve service delivery to requesters; however, CSIS ATIP struggled to use it to its full capabilities. The AOMT continued to be extremely slow and required too many repetitive actions. The challenges brought forth by the AOMT combined with the drastic increase in requests this fiscal year, made it unmanageable for the team to respond/close requests through the portal. Despite several updates to the AOMT, the ATIP Section continued to have difficulties with its efficiency.

The CSIS ATIP Section turned its attention to the evaluation of current and future needs to select the best option for the new Request Processing Software Solution (RPSS). Further to various discussions with the ATIP community and lessons learned from those who were in the implementation stage, CSIS ATIP committed to the procurement and implementation of the new RPSS during the next reporting period.

12. Issues and actions taken on complaints or audits

Section 30 (1) of the ATIA provides requesters with the right to file a complaint with the OIC if they are not satisfied with the response to their access to information request. Reasons for complaints could include delays in receiving a response, refusal of an institution to disclose records, missing/withheld information, extensions, etc. Thirty-six new complaints were registered with the OIC during the 2024–2025 fiscal year. This represents 10% of the total number of ATIA requests received throughout the fiscal year.

The OIC ceased, discontinued or refused to investigate 35 complaints. OIC investigators issued their findings on 16 complaints during the reporting period. Further to their investigations, the OIC determined that eight were not well founded, four were well founded and resolved and four were deemed well founded and the subject of a Section 37(1) initial report. CSIS resolved the well-founded complaints by making every effort to comply with the recommendations of the OIC. 

CSIS had 18 open complaints at the end of the 2024–2025 reporting period. The following table shows the number of open complaints that were outstanding from previous reporting periods (see Annex C - section 1.2 of the Supplemental Statistical Report on the ATIA and Privacy Act).

CSIS continues to work closely with the OIC in order to resolve complaints in an efficient and timely manner. To quickly resolve complaints and when possible, the ATIP Section conducted new searches, disclosed additional information and/or provided detailed representations on various exemptions. CSIS reviews the outcome of all investigations by the OIC and where appropriate, integrates lessons learned into corporate processes. The CSIS ATIP Section prides itself on providing excellent service and a proactive approach.

There were no audits conducted during the reporting period.

There were no court actions filed against CSIS relating to the ATIA during the reporting period.

13. Monitoring compliance

There is a robust case monitoring system in place using reports produced by the ATIP case management software. The Chief, the Deputy Chief and the Unit heads on a daily basis, monitor ATIA requests, the need for inter-institutional consultations and proactive publication requirements. The ATIP Chief (Coordinator) conveys compliance issues to the Director General, Litigation and Disclosure Branch when required.

14. Fees

The Service Fees Act requires a responsible authority to report annually to Parliament on the fees collected by an institution. With respect to fees collected under the ATIA, the information below is reported in accordance with the requirements of section 20 of the Service Fees Act. The $5 application fee is the only fee that can be charged under the ATIA. During the 2024–2025 fiscal year, the total fee revenue for CSIS was $1,710.

In accordance with the Interim Directive on the Administration of the Act, issued on May 5, 2016, and the changes to the ATIA that came into force on June 21, 2019, CSIS waived all fees prescribed by the ATIA and the Regulations, other than the $5 application fee set out in paragraph 7(1)(a) of the Regulations. Fees waived by CSIS totaled $155.

During the 2024–2025 fiscal year, the ATIP Section incurred $1,022,812 in salary costs and $2,279 in other costs associated with the administration of the ATIA. The total cost of operating the CSIS ATIA program during the 2024–2025 fiscal was $1,025,091.

Annex A: Delegation order

Access to information Act Delegation order

The Minister of Public Safety, Democratic Institutions and Intergovernmental Affairs pursuant to section 95 (1) of the Access to Information Act (Act), hereby delegates to the persons holding the positions set out in the Schedule hereto, or the persons occupying on an acting basis those positions, to exercise the powers, duties and functions as the head of the Canadian Security Intelligence Service (CSIS), under the provisions of the Act and related regulations set out in the Schedule opposite each position. This designation replaces all previous delegation orders.

Schedule

Positions	Authorities Under the Access to Information Act and regulations
Director Deputy Director, Policy and Strategic Partnerships Director General, Litigation and Disclosure Chief, Access to Information and Privacy (ATIP) Deputy Chief, ATIP	Full authority
Unit Head, ATIP	Authority limited to section 9 (extension of time limits) and to determinations in relation to information collected under section 15 of the CSIS Act

Dated, at the City of Ottawa, this 25 day of April 2024.

The Honourable Dominic LeBlanc, P.C., K.C., M.P.

Minister of Public Safety, Democratic Institutions and Intergovernmental Affairs

Annex B: 2024–2025 Statistical Report on the Administration of the Access to Information Act

Statistical Report on the Access to Information Act

Name of institution: Canadian Security Intelligence Service (CSIS)

Reporting period: 2024-04-01 to 2025-03-31

1.1 Number of requests

	Number of requests
Received during reporting period	373
Outstanding from the previous period	87
Outstanding from previous reporting period	67
Outstanding from more than one reporting period	20
Total	460
Closed during reporting period	367
Carried over to the next reporting period	93
Carried over within legislated timeline	77
Carried over beyond legislated timeline	16

1.2 Sources of requests

Sources	Number of requests
Media	87
Academia	14
Business (Private sector)	28
Organization	1
Public	189
Decline to identify	54
Total	373

1.3 Channels of requests

Channels	Number of requests
Online	367
E-mail	4
Mail	2
In person	0
Phone	0
Fax	0
Total	373

Section 2: Informal requests

2.1 Number of informal requests

	Number of requests
Received during reporting period	1,060
Outstanding from the previous period	250
Outstanding from previous reporting period	215
Outstanding from more than one reporting period	35
Total	1,310
Closed during reporting period	11
Carried over to the next reporting period	1,299

2.2 Channels of informal requests

Sources	Number of requests
Online	1,054
E-mail	6
Mail	0
In person	0
Phone	0
Fax	0
Total	1,060

2.3 Completion time of informal requests

Completion Time
1 to 15 days	16 to 30 days	31 to 60 days	61 to 120 days	121 to 180 days	181 to 365 days	More than 365 days	Total
0	2	2	6	0	0	0	11

2.4 Pages released informally

Less than 100 pages released		100-500 pages released		501-1,000 pages released		1,001-5,000 pages released		More than 5,000 pages released
Number of requests	Pages released	Number of requests	Pages released	Number of requests	Pages released	Number of requests	Pages released	Number of requests	Pages released
0	0	0	0	0	0	0	0	0	0

2.5 Pages re-released informally

Less than 100 pages released		100-500 pages released		501-1,000 pages released		1,001-5,000 pages released		More than 5,000 pages released
Number of requests	Pages re- released	Number of requests	Pages re- released	Number of requests	Pages re- released	Number of re- released	Pages re- released	Number of requests	Pages re- released
7	226	1	345	2	1,544	1	1,194	0	0

Section 3: Applications to the Information Comissioner on declining to act on requests

	Number of requests
Outstanding from previous reporting period	0
Sent during reporting period	1
Total	1
Approved by the Information Commissioner during reporting period	1
Declined by the Information Commissioner during reporting period	0
Withdrawn during reporting period	0
Carried over to next reporting period	0

Section 4: Requests closed during the reporting period

4.1 Disposition and completion time

Disposition of requests	Completion time
	1 to 15 days	16 to 30 days	31 to 60 days	61 to 120 days	121 to 180 days	181 to 365 days	More than 365 days	Total
All disclosed	0	0	0	0	0	0	0	0
Disclosed in part	5	35	37	45	25	26	12	185
All exempted	15	29	12	12	1	0	0	69
All excluded	0	1	0	0	0	0	0	1
No records exist	13	41	10	7	1	0	0	72
Request transferred	3	1	0	0	0	0	0	4
Request abandoned	4	1	0	0	0	0	0	5
Neither confirm nor denied	0	24	6	0	0	0	0	30
Declined to act with the approval of the Information Commissioner	0	0	1	0	0	0	0	1
Total	40	132	66	64	27	26	12	367

4.2 Exemptions

Section	Number of requests	Section	Number of requests	Section	Number of requests	Section	Number of requests
13(1)(a)	32	16(2)	7	18(a)	0	20.1	0
13(1)(b)	1	16(2)(a)	1	18(b)	0	20.2	0
13(1)(c)	9	16(2)(b)	1	18(c)	0	20.4	0
13(1)(d)	5	16(2)(c)	6	18(d)	0	21(1)(a)	38
13(1)(e)	0	16(3)	0	18.1(1)(a)	0	21(1)(b)	37
14	0	16.1(1)(a)	0	18.1(1)(b)	0	21(1)(c)	2
14(a)	0	16.1(1)(b)	0	18.1(1)(c)	0	21(1)(d)	1
14(b)	0	16.1 (1)(c)	0	18.1(1)(d)	0	22	3
15(1)	105	16.1(1)(d)	0	19(1)	218	22.1(1)	0
15(1) - I.A.*	3	16.2(1)	0	20(1)(a)	0	23	18
15(1) - Def.*	2	16.3	0	20(1)(b)	1	23.1	0
15(1) -S.A.*	224	16.4(1)(a)	0	20(1)(b.1)	0	24(1)	242
16(1)(a)(i)	206	16.4(1)(b)	0	20(1)(c)	0	26	3
16(1)(a)(ii)	1	16.5	0	20(1)(d)	0
16(1)(a)(iii)	136	16.6	0
16(1)(b)	24	17	3
16(1)(c)	233
16(1)(d)	0

* I.A: International Affairs, Def: Defence of Canada, S.A.: Subversive Activities

4.3 Exclusions

Section	Number of requests	Section	Number of requests	Section	Number of requests
68(a)	13	69(1)	0	69(1)(g) re (a)	9
68(b)	0	69(1)(a)	2	69(1)(g) re (b)	4
68(c)	0	69(1)(b)	1	69(1)(g) re (c)	7
68.1	0	69(1)(c)	1	69(1)(g) re (d)	8
68.2(a)	0	69(1)(d)	0	69(1)(g) re (e)	9
68.2(b)	0	69(1)(e)	2	69(1)(g) re (f)	4
		69(1)(f)	0	69.1(1)	0

4.4 Format of information released

Paper	Electronic				Other
	E-record	Dataset	Video	Audio
29	156	0	0	0	0

4.5 Complexity

4.5.1 Relevant pages processed and disclosed for paper and e-record formats

Number of pages processed	Number of pages disclosed	Number of requests
35,726	9,627	291

4.5.2 Relevant pages processed per request disposition for paper and e-record formats by size of requests

Disposition	Less than 100 pages processed		100-500 pages processed		501-1,000 pages processed		1,001-5,000 pages processed		More than 5,000 pages processed
	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed
All disclosed	0	0	0	0	0	0	0	0	0	0
Disclosed in part	143	3,410	32	6,460	3	1,813	5	9,643	2	14,209
All exempted	69	79	0	0	0	0	0	0	0	0
All excluded	1	112	0	0	0	0	0	0	0	0
Request abandoned	5	0	0	0	0	0	0	0	0	0
Neither confirm nor denied	30	0	0	0	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	1	0	0	0	0	0	0	0	0	0
Total	249	3,601	32	6,460	3	1,813	5	9,643	20	14,209

4.5.3 Relevant minutes processed and disclosed for audio formats

Number of minutes processed	Number of minutes disclosed	Number of requests
0	0	0

4.5.4 Relevant pages processed per request disposition for audio formats by size of requests

Disposition	Less than 60 minutes processed		60 - 120 minutes processed		More than 120 minutes processed
	Number of requests	Minutes processed	Number of requests	Minutes processed	Number of requests	Minutes processed
All disclosed	0	0	0	0	0	0
Disclosed in part	0	0	0	0	0	0
All exempted	0	0	0	0	0	0
All excluded	0	0	0	0	0	0
Request abandoned	0	0	0	0	0	0
Neither confirm nor denied	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0
Total	0	0	0	0	0	0

4.5.5 Relevant minutes processed and disclosed for video formats

Number of minutes processed	Number of minutes disclosed	Number of requests
0	0	0

4.5.6 Relevant pages processed per request disposition for video formats by size of requests

Disposition	Less than 60 minutes processed		60 - 120 minutes processed		More than 120 minutes processed
	Number of requests	Minutes processed	Number of requests	Minutes processed	Number of requests	Minutes processed
All disclosed	0	0	0	0	0	0
Disclosed in part	0	0	0	0	0	0
All exempted	0	0	0	0	0	0
All excluded	0	0	0	0	0	0
Request abandoned	0	0	0	0	0	0
Neither confirm nor denied	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0
Total	0	0	0	0	0	0

4.5.7 Other complexities

Disposition	Consultation required	Legal advice sought	Other	Total
All disclosed	0	0	0	0
Disclosed in part	63	0	0	63
All exempted	0	0	0	0
All excluded	1	0	0	1
Request abandoned	0	0	0	0
Neither confirm nor denied	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0
Total	64	0	0	64

4.6 Closed requests

4.6.1 Requests closed within legislated timelines

Number of requests closed within legislated timelines	282
Percentage of requests closed within legislated timelines (%)	76.8

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines

Number of requests closed past the legislated timelines	Principal reason
	Interference with operations/workload	External consultation	Internal consultation	Other
85	49	21	15	0

4.7.2 Requests closed beyond legislated timelines (including any extension taken)

Number of days past legislated timelines	Number of requests past legislated timeline where no extension was taken	Number of requests past legislated timeline where an extension was taken	Total
1 to 15 days	29	6	35
16 to 30 days	8	2	10
31 to 60 days	13	11	24
61 to 120 days	13	1	14
121 to 180 days	0	0	0
181 to 365 days	1	1	2
More than 365 days	0	0	0
Total	64	21	85

4.8 Requests for translation

Translation Requests	Accepted	Refused	Total
English to French	0	0	0
French to English	0	0	0
Total	0	0	0

Section 5: Extensions

5.1 Reasons for extensions and disposition of requests

Disposition of requests where an extension was taken	9(1)(a) Interference with operations/workload	9(1)(b) Consultation		9(1)(c) Third-party notice
		Section 69	Other
All disclosed	0	0	0	0
Disclosed in part	125	0	7	0
All exempted	3	0	0	0
All excluded	1	0	0	0
Request abandoned	0	0	0	0
No records exist	4	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0
Total	133	0	7	0

5.2 Length of extensions

Length of extensions	9(1)(a) Interference with operations/ workload	9(1)(b) Consultation		9(1)(c) Third-party notice
		Section 69	Other
30 days or less	9	0	0	0
31 to 60 days	21	0	1	0
61 to 120 days	56	0	3	0
121 to 180 days	29	0	3	0
181 to 365 days	11	0	1	0
365 days or more	7	0	0	0
Total	133	0	7	0

Section 6: Fees

Fee type	Fee collected		Fee waived		Fee refunded
	Number of requests	Amount	Number of requests	Amount	Number of requests	Amount
Application	342	$1,710	31	$155	0	$0
Other fees	0	$0.00	0	$0.00	0	$0.00
Total	342	$1,710	31	$155	0	$0

Section 7: Consultations received from other institutions and organizations

7.1 Consultations received from other Government of Canada institutions and other organizations

Consultations	Other Government of Canada institutions	Number of pages to review	Other organizations	Number of pages to review
Received during the reporting period	311	55,708	1	4
Outstanding from the previous reporting period	208	179,467	0	0
Total	519	235,175	1	4
Closed during the reporting period	291	13,297	1	4
Carried over within legislated timeline	13	13,150	0	0
Carried over beyond negotiated timelines	215	208,728	0	0

7.2 Recommendations and completion time for consultations received from other Government of Canada institutions

Recommendation	Number of days required to complete consultation requests
	1 to 15 days	16 to 30 days	31 to 60 days	61 to 120 days	121 to 180 days	181 to 365 days	More than 365 days	Total
Disclosed entirely	24	11	6	4	0	1	0	46
Disclosed in part	33	38	37	34	17	63	14	236
Exempt entirely	1	1	2	0	0	0	0	4
Exclude entirely	0	0	0	0	0	0	0	0
Consult other institution	0	0	0	0	0	0	0	0
Other	2	1	0	1	0	0	1	5
Total	60	51	45	39	17	64	15	291

7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada

Recommendation	Number of days required to complete consultation requests
	1 to 15 days	16 to 30 days	31 to 60 days	61 to 120 days	121 to 180 days	181 to 365 days	More than 365 days	Total
Disclosed entirely	0	0	0	0	0	0	0	0
Disclosed in part	1	0	0	0	0	0	0	1
Exempt entirely	0	0	0	0	0	0	0	0
Exclude entirely	0	0	0	0	0	0	0	0
Consult other institution	0	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0	0
Total	1	0	0	0	0	0	0	1

Section 8: Completion time of consultations on Cabinet Confidences

8.1 Requests with Legal Services

Number of days	Fewer than 100 pages processed		100-500 pages processed		501-1,000 pages processed		1,001-5000 pages processed		More than 5000 pages processed
	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed
1 to 15	6	37	0	0	0	0	0	0	0	0
16 to 30	0	0	7	115	0	0	0	0	0	0
31 to 60	2	54	0	0	0	0	0	0	0	0
61 to 120	1	84	0	0	0	0	0	0	0	0
121 to 180	0	0	0	0	0	0	0	0	0	0
181 to 365	0	0	0	0	0	0	0	0	0	0
More than 365	0	0	0	0	1	520	0	0	0	0
Total	9	175	7	115	0	0	0	0	0	0

8.2 Requests with Privy Council Office

Number of days	Fewer than 100 pages processed		100-500 pages processed		501-1,000 pages processed		1,001-5000 pages processed		More than 5000 pages processed
	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed
1 to 15	0	0	0	0	0	0	0	0	0	0
16 to 30	0	0	0	0	0	0	0	0	0	0
31 to 60	0	0	0	0	0	0	0	0	0	0
61 to 120	0	0	0	0	0	0	0	0	0	0
121 to 180	0	0	0	0	0	0	0	0	0	0
181 to 365	0	0	0	0	0	0	0	0	0	0
More than 365	0	0	0	0	0	0	0	0	0	0
Total	0	0	0	0	0	0	0	0	0	0

Section 9: Investigations and reports of findings

9.1 Investigations

Section 32 Notice of intention to investigate	Subsection 30(5) Ceased to investigate	Section 35 Formal representations
36	22	36

9.2 Investigations and reports of finding

Section 37(1) Initial reports			Section 37(2) Final reports
Received	Containing recommendations issued by the Information Commissioner	Containing orders issued by the Information Commissioner	Received	Containing recommendations issued by the Information Commissioner	Containing orders issued by the Information Commissioner
4	0	4	20	0	4

Section 10: Court action

10.1 Court actions on complaints

Section 41
Complaintant (1)	Institution (2)	Third Party (3)	Privacy Commissioner (4)	Total
0	0	0	0	0

10.2 Court actions on third party notifications under paragraph 28(1)(b)

Section 44 - under paragraph 28(1)(b)
0

Section 11: Resources Related to the Access to Information Act

11.1 Allocated costs

Expenditures		Amount
Salaries		$1,022,812
Overtime		$1,929
Goods and Services		$350
Professional services contracts	$0
Other	$350
Total	$1,025,091

11.2 Human resources

Resources	Person years dedicated to access to information activities
Full-time employees	11.000
Part-time and casual employees	1.000
Regional staff	0.000
Consultants and agency personnel	0.000
Students	0.000
Total	12.000

Annex C: 2024-2025 Supplemental Statistical Report

Supplemental Statistical Report on the Access to Information Act and the Privacy Act

Name of institution: Canadian Security Intelligence Service (CSIS)
Reporting period: 2024-04-01 to 2025-03-31

Section 1: Open requests and complaints under the Access to Information Act

1.1 Requests carried over to next reporting period, broken down by reporting period received

Fiscal year open requests were received	Open requests that are within legislated timelines as of March 31, 2024	Open requests that are beyond legislated timelines as of March 31, 2024	Total
Received in 2024-2025	77	3	80
Received in 2023-2024	0	8	8
Received in 2022-2023	0	3	3
Received in 2021-2022	0	2	2
Received in 2020-2021	0	0	0
Received in 2019-2020 or earlier	0	0	0
Total	77	16	93

1.2 Active complaints with the Information Commissioner of Canada, broken down by reporting period received

Fiscal Year Open Complaints Were Received by Institution	Number of Open Complaints
Received in 2024-2025	12
Received in 2023-2024	4
Received in 2022-2023	1
Received in 2021-2022	0
Received in 2021-2022	1
Received in 2019-2020 or earlier	0
Total	18

Section 2: Requests carried over and active complaints under the Privacy Act

2.1 Number of open requests that are outstanding from previous reporting periods

Fiscal year open requests were received	Open requests that are within legislated timelines as of March 31, 2025	Open requests that are beyond legislated timelines as of March 31, 2025	Total
Received in 2024-2025	945	3,742	4,687
Received in 2023-2024	0	0	0
Received in 2022-2023	0	0	0
Received in 2021-2020	0	0	0
Received in 2019-2020	0	0	0
Total	945	3,742	4,687

2.2 Active complaints with the Privacy Commissioner of Canada, broken down by reporting period receive

Fiscal year open complaints were received by institution	Number of open complaints
Received in 2024-2025	4
Received in 2023-2024	0
Received in 2022-2023	0
Received in 2021-2022	0
Received in 2020–2021 or earlier	0
Total	4

Section 3: Social Insurance Number (SIN)

Has your institution begun a new collection or a new consistent use of the SIN in 2024-2025?

No

Section 4: Universal Access under the Privacy Act

How many requests were received from foreign nationals outside of Canada in 2024-2025?

4,377