Augmented reality

When we think of augmented reality (AR), many think of video games with virtual reality (VR) headsets or places like Star Trek's holodeck. But augmented reality can tackle a variety of real-world problems, including several at Shared Services Canada.

Our Innovation, Collaboration and Experimentation Lab (ICELab) team is leveraging augmented reality for the Government of Canada.

AR is the rendering of digital images or data onto real-world objects. An AR headset will add digital images or data into your view as you look at a physical object. Unlike full VR, this technology allows you to see your actual physical environment while interacting with the virtual environment.

There are a variety of use cases for AR, depending on the need and software used. Currently, the ICELab team is in the early stages of testing the technology and identifying software and hardware options.

How SSC could use AR

One use could be for remote IT support to locations that are hard or expensive for technicians to access, which is currently being piloted.

An on‑site employee could use an AR headset equipped with cameras and microphones to show a problem to a technical specialist in another location.

The specialist could send the employee documents or pictures, such as checklists or repair guides. These aids could float in the employee's field of view while their hands remain free. The technician could even drop interactive, animated, 3D models of a breaker box, server or other piece of hardware into the employee's view. This could allow the on-site staff to complete necessary troubleshooting or repairs while the specialist watches and guides from far away.

Doing this could allow SSC to ensure timely and efficient repair of equipment regardless of location. The department could also save money on repairs and wait times for specialists travelling great distances. These benefits would support the objectives set out in SSC's Digital Services roadmap. This roadmap outlines a path to seamlessly connect all GC users to enable secure and accessible communications, collaboration and data sharing.

Want to learn more about the ICELab at SSC? Check out this article about their work.