SSC is modernizing how government communicates
Learn how the GC is moving away from traditional desk phones and adopting modern options such as softphones, so public servants can stay connected wherever work happens.
For decades, fixed phone lines were standard in government workplaces—but technology, and the way people work, has changed. The Government of Canada (GC) is moving away from traditional desk phones and adopting modern options such as softphones, so public servants can stay connected wherever work happens.
Modernizing telecommunications helps employees work more efficiently, lowers environmental impacts and ensures responsible use of public funds—delivering better tools for public servants and better service for Canadians.
Transforming how we communicate: The shift to softphones
As part of this shift, Shared Services Canada (SSC) is replacing traditional fixed lines with softphones—software-based calling tools that support mobility, flexible work and a more sustainable, digital-first workplace.
A softphone is a secure, Internet-based service that lets users make and receive calls on a computer, tablet or mobile device. No physical phone required! Whether working in the office, at home or in the field, employees can stay reachable at the same number.
Key benefits of softphones include:
- Cost efficiency: Reduces reliance on physical hardware and ongoing maintenance
- Enhanced security: Meets GC cyber security standards
- Greater accessibility: Enables seamless communication in remote and hybrid work environments
The team behind the initiative
Mario Laroche, Director of Modernization in the Telecommunications Directorate at SSC, led a 15-person team to launch the Fixed Line Rationalization (FLR) Initiative—a four-year effort to:
- modernize how departments communicate
- cut fixed lines across 45 partner departments
- expand access to mobile-friendly tools
- reduce costs for Canadians
- enable a more digital, efficient public service
“This wasn’t just an upgrade—it was about results Canadians can be proud of,” said Mario Laroche. “Every line we retire and every dollar we save moves government communications toward a greener, more cost-effective future.”
Turning data into action—and savings
Working with partner departments, SSC pinpointed tens of thousands of fixed lines ready to shift to the softphone service. By March 2026, SSC had decommissioned more than 239,000 fixed lines across the GC. Next: Remove another 280,000 non-essential lines by March 31, 2029, while continuing to support departments with critical operational needs.
We’re avoiding approximately $63 million in annual costs by moving away from landlines, with more savings expected over time.