Objective
- To deliver consistent and coordinated communications using multiple tools to deliver a coherent storyline about Shared Services Canada’s (SSC) activities to transform the Government of Canada’s information technology (IT) infrastructure.
Public environment highlights
- Since its creation in August 2011, SSC has received limited coverage in the media on its mission, goals, objectives and expected outcomes.
- Most coverage has been focussed in the National Capital Region, while broader national coverage followed an announcement, a crisis, or the release of information under Access to Information.
- In the last year, media coverage has centred on three main issues: SSC’s Email Transformation Initiative (ETI), late fees for cellular services and cyber security.
Key messages
- SSC is transforming, consolidating and standardizing how the Government manages its IT infrastructure.
- Particular emphasis is placed on email, data centres and telecommunications, as well as the procurement of hardware and software for workplace technology devices.
- The department is also developing a more integrated approach to cyber and Information Technology security, and improving service to our partners by aligning closely with the priorities of the Government of Canada.
- SSC is adopting a new way of doing business and adopting industry best practices with a specific focus on client service, where excellence in service and a transformation culture will be crucial to our success.
Potential engagement opportunities – first 60 days
- Update Minister’s biography and photograph on the department’s internet and extranet sites.
- Message to staff from the Minister.
- Industry engagement: Suggested participation in the first available Information Technology Information Roundtable meeting (date to be determined). Industry engagement activities to be outlined by Procurement and Vendor Relations branch in Key Stakeholders and Industry Contacts.
- Contract announcements: Appropriate announcement, timing and venue to be determined. Potential announcements are related to email consolidation, cellular and satellite services, data centres consolidation and networks.
