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Shared Services Canada signature initiatives

Powering world-class technology for Government

To work with partners to provide secure and reliable networks, modern tools and client-centric digital services for Canadians.

SSC works with 150 Government of Canada organizations to advance Canada’s Digital Government Strategy.

SSC 3.0: The Enterprise Journey Continues

When SSC 3.0 was launched in 2019, we laid the foundation for an enterprise approach for the Government of Canada that we continue to advance.

The Enterprise Journey Continues

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  Through collaboration and partnership, we have achieved a lot since 2019: There is much more to come in 2022-23:
Networks and Security
  • Foundational investments in Network Modernization
  • Increased Secure Remote Access
  • Increased system-wide bandwidth and introduced split tunnelling to reroute MS Teams traffic and improve performance
  • Continue network modernization and leverage commercial Wi-Fi
  • Accelerate an integrated cyber security project and move towards Zero Trust solutions
  • Strengthen cyber security posture of small departments and agencies
  • Reduce dependency on legacy infrastructure by moving towards software defined networks
Enterprise Tools
  • Rolled-out MS Teams to all federal public servants
  • Migrated Streams 1 and 2 partners to MS365 email, as part of the Digital Communications and Collaboration initiative
  • Enabled cloud video interoperability videoconferencing solutions in 7,400 rooms across Canada
  • Migrated email services for 32 partnersenabled by M365
  • Migrate Stream 3 partners to MS365 email as part of Digital Communications and Collaboration 
  • Continue to experiment with and roll out cloud video interoperability to all partners
  • Launch Softphone service to reduce fixed lines and provide a modern telephony service
Modern Application
Platforms 
  • Closure of 388 legacy data centres
  • Supported modernization and rationalization of 694 applications
  • Develop a Cloud Service Model
  • Support clients in modernizing their applications for migration to modern platforms
  • Continue application stabilization in Enterprise Data Centres
Enabling the Enterprise
  • Developed the Enterprise Service Model and launched the first phase approach to service delivery
  • Test the potential for AI and robotic process automation to improve SSC processes and operations
  • Move to the next stage with Next Generation HR and Pay

Key Initiatives for 2022-23

Government organizations rely on secure and efficient digital infrastructure that allow Canadians to access government benefits and services from anywhere at any time, from any device.
Consolidating, modernizing and standardizing digital services are key to meeting current and future needs. SSC’s key initiatives for 2022-23 are enterprise products and services that support this ongoing transformation of the GC’s IT infrastructure. 

Networks and Security

Transform the current patchwork of networks into modern and secure networks and IT infrastructure.

  • Network Modernization
  • Hybrid Network Model
  • Regional Hubs Strategy
  • Zero Trust Architecture
  • Secure Cloud to Ground
  • Cyber Security Procurement Vehicle

Enterprise Tools

Implement modern, secure and robust enterprise tools and supporting capabilities for a digitally enabled public service

  • Cloud Solutions:
    • Digital Communications and Collaboration
    • Cloud Managed Desktop
    • Contact Centre Modernization
  • Modernizing a Human Resources and Pay System
  • Internal Audit Enterprise Application
  • Supporting Enterprise Solutions for Science

Modern Application Platforms

Ensure that the platforms and systems that support service directly are modern, secure and reliable

  • IT Repair and Replacement
  • Workload Modernization and Migration and Data Centre Closure
  • Develop and Evolve the Cloud Operating Model

Enabling the Enterprise

Guiding partners to enterprise solutions and developing the services of tomorrow

  • Customer-led Projects
  • Artificial Intelligence and Automation Service
  • IT Service Management
  • Enterprise Service Model
  • GC Enterprise Portfolio Management
  • Modernization of IT Procurement

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2025-08-07