Planned results: what we want to achieve this year and beyond

Sub-Programs

Program 1.1: Email and Workplace Technology

Sub-program 1.1.1: Hardware Provisioning

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Reliable provisioning of workplace hardware Emergency contracts turnaround time ≤ 5 days March 31, 2018 N/A N/A N/A
# of days to fulfill hardware requests using existing SSC methods of supply and catalogues ≤ 10 days March 31, 2018 N/A N/A N/A
Frequency for processing requests for volume discounts 2 months March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
164,736 164,736 131,396 139,427

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
175 175 175

Sub-program 1.1.2: Software Provisioning

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Timely fulfillment of requests for workplace software # of days to fulfill software requests for procurement vehicle in place 10 days March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
61,956,400 61,956,400 61,956,400 79,883,821

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
4 4 4

Sub-program 1.1.3: Email

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available enterprise email services % of time the email end-state service is available 99.9% March 31, 2018 N/A The availability target for email services was established as 99.90%. N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
41,173,129 41,173,129 33,506,734 31,159,983

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
125 125 125

Program 1.2: Data Centres

Sub-program 1.2.1: Bulk Print

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available bulk print services % of time the bulk print services are available 99.5% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
12,077,296 12,077,296 6,412,958 4,226,258

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
40 40 40

Sub-program 1.2.2: Data Centre Facility

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available enterprise data centre facilities % of time the SSC enterprise data centre facilities are available 100% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
58,384,589 58,384,589 58,384,589 74,732,368

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
158 158 158

Sub-program 1.2.3: Application Hosting

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available application hosting services % of time the hosting services are available in enterprise data centres 99.5% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
16,643,297 16,643,297 14,657,542 14,105,344

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
181 181 181

Sub-program 1.2.4: Compute

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available compute services % of time the mission-critical infrastructure is available 99.5% March 31, 2018 N/A N/A N/A
% of time the mainframe services are available 99.5% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
515,271,597 515,271,597 419,663,989 424,861,543

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
1,371 1,371 1,371

Sub-program 1.3.1: Local Area Network

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Reliable network infrastructure services Repair time for a single LAN site 3 work days March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
140,897,347 140,897,347 110,129,229 86,172,301

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
683 683 683

Sub-program 1.3.2: Wide Area Network

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available wide area network services % of time the wide area network services are available 99.99% March 31, 2020 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
195,615,072 195,615,072 139,574,770 125,907,453

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
227 227 227

Sub-program 1.3.3: Internet

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available Internet services % of time the enterprise Internet services are available 99.5% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
8,879,621 8,879,621 10,815,869 11,082,637

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
18 18 18

Sub-program 1.3.4: Satellite

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available satellite services % of time the satellite services are available 99.6% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
4,234,929 4,234,929 4,589,456 4,754,193

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
0 0 0

Sub-program 1.3.5: Mobile Devices and Fixed-Line Phones

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available fixed-line phones % of time the fixed-line phones are available 99.9% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
175,477,087 175,477,087 171,910,729 160,463,339

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
449 449 449

Sub-program 1.3.6: Videoconferencing

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available fixed-line phones % of time the videoconferenc- ing core infrastructure is available 99% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
24,783,629 24,783,629 16,713,530 32,309,501

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
94 94 94

Sub-program 1.3.7: Web Conferencing

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available Web conferencing services % of time the Web conferencing services are available 99.8% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
265,691 265,691 257,303 312,664

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
3 3 3

Sub-program 1.3.8: Teleconferencing (audio)

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available teleconferencing (audio) services % of time the audio conferencing services are available 99.8% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
3,580,648 3,580,648 3,744,368 3,793,722

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
3 3 3

Sub-program 1.3.9: Contact Centre Infrastructure

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available contact / call centre services % of time the contact / call centre services are available 99.95% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
19,792,069 19,792,069 20,458,388 20,903,138

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
56 56 56

Sub-program 1.3.10: Toll-Free Voice

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15
Actual results
2015–16
Actualresults
Available toll-free voice services % of time the toll-free voice services are available 99.99% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
8,710,418 8,710,418 8,556,348 8,235,849

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
0 0 0

Program 1.4: Cyber and IT Security

Sub-program 1.4.1: Identity and Access Management

Description

Planning highlights

Planned results

<
Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Provision of reliable identity and access management services % of time Internal Credential Management is available 99.5% March 31, 2018 N/A N/A N/A
% of time the External Credential Management (ECM) application is available99.8% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
23,410,992 23,410,992 15,832,619 16,567,121

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
156 156 156

Sub-program 1.4.2: Secret Infrastructure

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Available secret infrastructure for classified information % of time the enterprise secret-level network infrastructure is available to partners 99.8% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
13,579,924 13,579,924 4,734,178 4,363,936

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
18 18 18

Sub-program 1.4.3: Infrastructure Security

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Secret IT infrastructure % of time the infrastructure security services are available (aggregate) 99.9% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
80,728,248 80,728,248 41,769,193 40,117,976

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
208 208 208

Sub-program 1.4.4: Cyber and IT Security Operations

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Reliable Security Operations Centre (SOC) % of time the Security Operations Centre (SOC) is available 99.8% March 31, 2018 N/A N/A N/A
% of IT security incidents responded to and actioned within the determined Services Level Agreement 95% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
49,478,415 49,478,415 34,043,200 31,657,048

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
156 156 156

Sub-program 1.4.5: Security Management

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Secured Government of Canada IT assets through IT security risk assessments to Government of Canada security policies and standards % of enterprise systems that have completed Security Assessment and Authorization (SA&A) prior to their deployment 100% March 31, 2018 N/A N/A N/A
Average # of days to process Supply Chain Integrity (SCI) assessments requests from Procurement and Vendor Relationships (PVR) 5 days March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
5,141,363 5,141,363 7,183,633 28,194,014

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
0 0 0

Sub-program 1.4.6: Secure Remote Access

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Available remote access services % of time the remote access services are available 99.9% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
3,298,271 3,298,271 2,926,723 2,669,446

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
18 18 18

Program 1.5: Program Management

Sub-program 1.5.1: Strategic Direction

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Implemented Service Management Strategy % of completed actions outlined in the Service Management Strategy planned for 2017–2018 100% March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
25,822,572 25,822,572 27,653,243 29,409,595

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
155 155 155

Sub-program 1.5.2: Service Management

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Customer-centric, process-based IT enterprise services Average rating provided in response to the Customer Satisfaction Questionnaire (five-point scale) on the timeliness driver 3 March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
60,682,532 60,682,532 62,857,157 64,140,053

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
547 547 547

Sub-program 1.5.3: Account Management

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Effective relationships with SSC customers Average rating provided in response to the Customer Satisfaction Questionnaire (five-point scale) on the engagement experience driver 3 March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
15,955,605 15,955,605 16,162,340 16,192,790

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
201 201 201

Program 1.6: Brokered Public Cloud Services

Sub-program 1.6.1: Cloud Application Hosting

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Effective cloud application hosting # of SAAS Service Level Agreements not met for unclassified cloud services 0 March 31, 2018 N/A N/A N/A
# of SAAS Service Level Agreements not met for Protected-B cloud services 0 March 31, 2018 N/A N/A N/A
# of PAAS Service Level Agreements not met for unclassified cloud services 0 March 31, 2018 N/A N/A N/A
# of PAAS Service Level Agreements not met for Protected-B cloud services 0 March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
787,384 787,384 787,384 787,384

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
9 9 9

Sub-program 1.6.2: Cloud Compute

Description

Planning highlights

Planned results

Expected results Performance indicators Target Date to achieve target 2013–14
 Actual results
2014–15
Actual results
2015–16
Actualresults
Effective public cloud infrastructure solutions for secure, reliable and scalable computing # of IAAS Service Level Agreements not met for unclassified cloud services 0 March 31, 2018 N/A N/A N/A
# of IAAS Service Level Agreements not met for Protected-B cloud services 0 March 31, 2018 N/A N/A N/A

Budgetary financial resources (dollars)

2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
0 0 0 0

Human resources (full-time equivalents)

2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
0 0 0

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2023-10-31