Status Report on Transformational and Major Crown Projects

Project name Email Transformation Initiative (ETI)
Description Email Transformation throughout the Government of Canada
Project outcomes The intended business outcomes of the project are:
  • A reduction in the cost of delivering email services to departments and agencies;
  • Improved access by the public to Government of Canada employees, thereby enhancing the delivery of information and services to Canadians; and
  • Addressing of key security issues of email systems, which are among the most vulnerable systems in government.
Industrial benefits Private sector vendors will provide goods and services for the new email solution.
Sponsoring department Shared Services Canada
Contracting authority Shared Services Canada
Participating departments Shared Services Canada
Prime contractor Bell, 160 Elgin Street, Ottawa, Ontario
Microsoft Licensing, GP, PO Box 7808, Postal Station A, Toronto, Ontario
BlackBerry, 2200 University Ave. E, Waterloo, Ontario
Titus Inc., 343 Preston Street, Suite 800, Ottawa, Ontario
Major subcontractors CGI, 1350 René-Lévesque Boulevard West,15th floor, Montreal, Quebec
Project phase Phase 4 – Implementation
Major milestones Phase 1 – Idea Generation - May 2012
Phase 2 – Initiation - May 2012
Phase 3 – Planning - June 2013
Phase 4 – Implementation - To be determined
Progress report and explanation of variances The ETI project implementation has been delayed due to technical and contractual issues. Accordingly, account migrations have been temporarily put on hold pending a resolution.

 

Project name Workplace Communication Services (WCS)
Description Focussed on replacing legacy landline telephony systems with next-generation, network-based communications services that bundle Voice over Internet Protocol (VoIP) telephone, Instant Messaging, Presence, and Desktop Videoconferencing, WCS will converge voice and data onto a common, enterprise network to deliver an enhanced service offering at a lower operational cost. WCS will support Blueprint 2020 and Workplace 2.0 objectives for increased productivity, mobility and collaboration, while meeting urgent requirements to replace end-of-life legacy equipment and ensure service continuity for partner program delivery.
Project outcomes Project Outcomes:
  • Establish an enterprise WCS contract and ensure relationships with industry that are open, transparent and fair.
  • Modernise traditional telephony technologies by migrating to VoIP technology that will carry interdepartmental communications over Canada’s transformed wide area network (GCNet WAN).
  • Execute an efficient transition with minimal business impacts.
  • Reduce infrastructure complexity through standardisation to an enterprise service, and provide greater telecommunication capacity, reliability and capability to enable partners and clients to deliver optimum support service to Canadians.
  • Improve service availability and increase customer satisfaction.
  • Reduce administrative duplication (e.g., invoice processing) and standardised IT service management processes by transforming from multiple telephone service contracts in silos to a shared service.
  • Provide increased communication capabilities (i.e., Desktop Videoconferencing, Instant Messaging, Presence and Desktop Sharing).
  • Support an improved GC security posture through standardised security measures and controls.
  • Yield ongoing service delivery efficiencies at target state.
Industrial benefits The Government of Canada has determined that its procurement activities should be consistent with, and supportive of, such national objectives as industrial and regional development, aboriginal economic development, the environment and other approved socioeconomic objectives. To ensure that maximum benefit to Canada is achieved, the Government of Canada has confirmed that all major federal procurements will be reviewed for industrial and regional development opportunities. The WCS contract mandatory requirements included the need to leverage the expertise of regional small enterprises to promote the Government of Canada Regional Prosperity Program and aboriginal participation. The services provided by the WCS contract will involve delivery to locations subject to Comprehensive Land Claim Agreements (CLCAs). The WCS RFP included rated criteria for the provision of a CLCA plan promoting indigenous participation in the performance of the work.
Sponsoring department Shared Services Canada
Contracting authority Shared Services Canada
Participating departments Shared Services Canada
Prime contractor (contract yet to be awarded)
Major subcontractors N/A
Project phase Phase 3 – Planning
Major milestones Phase 1 – Idea Generation – January 2014
Phase 2 – Initiation – April 2014
Phase 3 – Planning – March 2017
Progress report and explanation of variances The project timeline has been extended from 2020 to 2024, based on feedback from partners and industry, and lessons learned from similar transformation projects, to permit a more feasible migration pace from legacy telephone services to WCS. The RFP evaluation has been completed. The main partner for WCS (Department of National Defence) has been engaged throughout the Planning and Procurement Phase.

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