Canadian Transportation Agency
The Canadian Transportation Agency is an independent, quasi-judicial tribunal and economic regulator. It makes decisions and determinations on a wide range of matters concerning air, rail and marine modes of transportation under the authority of Parliament, in accordance with the Canada Transportation Act and other legislation.
Most requested
- File a transportation accessibility complaint
- File an air travel complaint
- Airline strikes and labour disputes – what passengers need to know
- Flight delays and cancellations
- Lost, damaged or delayed baggage
- Air travel complaints per 100 flights – by airline
- Take Charge of Your Travel: Resources for barrier-free travel
- Accessible Transportation Complaints Helpline
- Railway, Rail Shipper and Community Help Line
Services and information
National Transportation System
Find information on the economic regulation of air, rail, or marine transportation.
Accessible transportation
See what the accessibility responsibilities are for transportation service providers.
Complaints and Dispute Resolution
Do you have a dispute related to the federal transportation sector? We may be able to help you.
Decisions and Determinations
Find a decision, consult cases being processed, check the status of your case, or view Agency decisions that have been appealed.
Compliance monitoring and enforcement
The Canadian Transportation Agency is an independent regulator and quasi-judicial tribunal that uses a variety of tools to verify the compliance of 1,500 service providers in the air, rail, marine and interprovincial bus sectors.
Consultations
Through consultations, the Agency gains a greater understanding of different perspectives from the public, stakeholders and experts and therefore develops more informed and effective policies and programs.
Air passenger protection
You have rights when you travel by air. The CTA has developed the Air Passenger Protection Regulations (APPR) to establish the minimum obligations of airlines towards passengers.
Find additional information on the APPR:
