Phoenix pay system expenditures, 2023–24 ($ millions)
Based on information provided by departments, the following table outlines Phoenix pay system expenditures for 2023–24.
| Activity | Expenditures |
|---|---|
| Public Services and Procurement Canada (PSPC) | |
Regular pay operations |
104.5 |
Extra capacity (includes the Pay Centre, satellite offices and client support) |
306.9 |
Systems (system fixes and improvements to achieve a stable system, improve compensation advisor efficiencies, and enhance employee user experience) |
222.2 |
Integrated team (supports government-wide improvements to the system that links human resources and pay information, known as the HR-to-Pay system) |
64.3 |
Subtotal |
697.9 |
| Departmental compensation function | |
Incremental compensation for all departments (incremental compensation expenditures attributable to Phoenix issues, for example, additional compensation advisors) |
151.8 |
Existing compensation for departments not supported by the Pay Centre (expenditures for regular or ongoing compensation functions) |
55.3 |
Subtotal |
207.1 |
| Treasury Board of Canada Secretariat (TBS) | |
HR-to-Pay stabilization (stakeholder engagement, governance, change management, training, systems changes, data and reporting) |
14.0 |
Claims office
(a temporary office to provide a mechanism for employees who have incurred out-of-pocket expenses as a result of not being accurately paid due to the implementation of the Phoenix pay system to file a claim for such expenses) |
3.4 |
Miscellaneous
(includes litigation, communications, and cost estimates) |
1.1 |
Subtotal |
18.5 |
| Canada Revenue Agency | |
T4 processing (additional staff to process federal government employee income tax reassessment requests) |
0.1 |
Subtotal |
0.1 |
| Total | 923.6 |
The above costs include $81.5 million for employee benefit plans for PSPC ($78.3 million) and TBS ($3.2 million).
The above costs do not include:
- expenditures related to the Next Generation Human Resources and Pay solution
- damages or other claims against the Crown
- opportunity costs for deferred work within departments
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