Appendix C1 - Benchmark Index by Function - Representing Canada's Interests Abroad

General Accountability

Is accountable for promoting and protecting Canadian political, economic and cultural interests in the United States and for managing important, complex and sophisticated bilateral and multilateral relations with the senior levels of the U.S. government as the focal point for all Government of Canada programs by providing information and advice on the U.S. to Canadian departments and agencies and by providing advice and assistance to provincial government representatives, visiting Canadian business people, and other visiting and expatriate Canadians.

Organization Structure

The Head of Mission to the United States is appointed by Cabinet and is accountable to the Deputy Minister of Foreign Affairs for representing the Canadian government in general in the U.S. He or she is responsible to the Prime Minister for the most serious and sensitive matters that occasionally arise and to the Ministers of the Crown whose departments have programs in the Head of Mission's area of accreditation.

Specific functions of the six positions reporting to the Head of Mission are as follows:

Deputy Head of Mission (staff of 10) is responsible for providing advice and support for ongoing operational matters to the Head of Mission and for directing significant programs to allow the Head of Mission to focus on strategic promotion, negotiation, and representational and critical policy issues and initiatives of the Mission.

Minister, Commercial and Economic, (staff of 102) is responsible for advising the Head of Mission on all matters concerning Canada's economic and commercial interests in and relations with the United States; directing the work of the Economic Division of the Embassy in five main areas of interest: commercial and trade relations, energy, general economics, tourism, and supply and services.

Minister, Political and Public Affairs, (staff of 90) is responsible for directing the Embassy's Political Division; informing the Canadian government of political developments and trends in the United States that affect Canadian interests; informing the Canadian government of U.S. foreign policy developments and positions; coordinating Embassy activity with respect to defence policy, the environment, intelligence liaison, legal matters, the interests of the Canadian provinces, Congressional liaison, and liaison with consulates; and directing the Public Affairs Division, which is responsible for the Mission's media, academic, information, cultural and publications programs.

Defence Attaché (staff of 25) is responsible for directing the Defence Liaison Staff in Washington; providing military advice to the Head of Mission and to Embassy divisions in areas of mutual interest; supervising the liaison and information exchange program with the U.S. defence and military authorities; and managing Canadian Forces personnel located in the U.S.

RCMP Attaché (staff of 20) is responsible for advising the Head of Mission and Embassy divisions on areas of mutual interest; supervising the liaison and information exchange with U.S. police authorities; and directing the work of the RCMP Unit.

Minister, Immigration, (staff of 20) is responsible for advising the Head of Mission on all matters concerning Canada's immigration interests in and relations with the United States; and directing the work of the Division.

Minister-Counsellor, Administration, (staff of 49) is responsible for advising the Head of Mission on the management of the Mission; and directing the Administration, Consular and Mission Security Division to ensure smooth internal program delivery of administrative and consular services.

Nature And Scope

The Department is mandated to ensure the promotion and protection of Canada's interests abroad. The mandate includes responsibility for strengthening Canada's foreign relations; advancing Canadian economic, trade, political, security, environmental and other interests; providing policy guidance to other federal departments and agencies with respect to Canada's international relations; and ensuring that the international dimensions of all government programs are integrated and consistent with government policies and priorities at home and abroad.

In this context, the Head of Mission represents the Department's and Canada's interests in a host country that is designated as having the most significance to Canada and deals with the full spectrum of Canadian issues and programs administered abroad. The incumbent is responsible for identifying and reviewing the main Canadian foreign policy objectives and priorities, actively representing Canadian interests and explaining Canada's position on various foreign policy matters. A major challenge for the incumbent is translating the broad policy objective of foreign relations with the host country into concerted policies, strategies and plans of action that reflect the specific political, economic, social and cultural realities of the host country, while retaining cohesion in advancing Canadian interests.

The U.S. is the single most significant continuing source of influence on Canada from the outside, whether in the obvious political, economic, trade and security fields or in the equally important, but less tangible, areas of cultural and social developments. The Canadian Head of Mission to the U.S. is the government's chief representative in the U.S. and is a principal adviser on Canada-U.S. relations. As such, the incumbent must be aware of major developments in the U.S.-at all levels of government-in the fields of politics, security, economics, trade and commerce, energy and the environment, which might be of importance to the bilateral relationship. The Head of Mission must further be able to gauge how these matters could develop, how they might become national or state policies that could affect Canadian interests, and what action, if any, the Canadian government can take to ensure Canada is not adversely affected by them.

The Head of Mission must be fully knowledgeable of Canadian developments and interests that could affect or be affected by U.S. actions. The incumbent must explain Canadian policy positions and interests to U.S. authorities and endeavour to have these interests taken into account. A continuing and crucial task of the incumbent is to project Canada and the Canadian image across the U.S. through extensive travel and participation in Canadian-organized events such as public affairs programs and trade exhibits.

As head of the Mission, with a staff of 320, the incumbent manages the post through the Committee on Post Management and through weekly Executive Committee meetings. The incumbent is responsible for supervising post programs and for ensuring that administration and personnel policies fully support the effective operation of the Embassy.

The Head of Mission personally represents the Canadian government in negotiations with the U.S. The incumbent's direct and personal involvement usually entails providing advice on Canada-U.S. relations. The Head of Mission is the first line of defence against the formulation, in the executive or legislative branches, of U.S. policies and actions that might have an adverse impact on Canada. The incumbent must use contacts with key officials to keep abreast of developments that might be of interest to Canada and to head off, or perhaps lessen, any adverse impact these matters might have.

The Head of Mission is also used as a sounding board for U.S. policies and their acceptability to Canada or other countries. The incumbent liaises between important Canadian and U.S. officials when the informal discussion of matters is more appropriate. The incumbent must devote considerable effort to increasing the level of awareness of Canadian concerns among U.S. opinion makers, by exploiting to the fullest the media tools available (e.g. interviews, speeches, attendance at exhibits, seminars).

The Head of Mission must maintain a wide set of U.S. and Canadian contacts in order to foster relations between the two countries. In Canada, these contacts include federal and provincial ministers, senior public servants and senior business people. In the U.S., they include Cabinet members, the President and Vice-President, as necessary, influential members of Congress, and other influential persons who belong to the myriad associations and think-tanks located in Washington.

Specific Accountabilities

1. Improves the bilateral relationship by planning and implementing policies that will result in the development of more mutually profitable political, security, economic, commercial, cultural and environmental relations.
2. Contributes to formulating Canadian policy toward the U.S. by providing the Canadian government with relevant and timely information and advice on various relevant matters.
3. Seeks to influence U.S. policies and developments that might adversely affect Canadian interests by identifying them early, bringing the various courses of action to the attention of appropriate U.S. officials, and following up with U.S. officials on the courses of action formulated to deal with these matters.
4. Increases the awareness of Canada and Canadian interests among influential U.S. officials and opinion makers through the implementation of a vigorous public affairs and information program designed to increase the range of contacts available to Canadian officials.
5. Manages the Embassy by ensuring the close coordination of post programs and the efficient use of resources in order to achieve program objectives by consulting with program managers and using the Committee on Post Management and the Executive Committee.

Evaluation Rationale

Head of Mission

Know-How

G

Mastery of the full range of Canadian political, economic, social and cultural interests in and with the United States; extensive experience in diplomacy and Canadian government activities abroad; and in-depth knowledge and skill in managing and leading Canada's single most important bilateral relationship.

IV

Conceptual management of the full range of distinct and complex programs involving frequently competing interests at a major mission; and operational management of 302 employees in various programs.

3

Successful achievement of objectives requires representing Canada in a foreign environment and negotiating matters of a sensitive nature and of crucial consequence with senior officials of the host government.

1056

High number reflects the mastery of bilateral issues required to manage the complex relationship between two countries.

Problem Solving / Thinking

G

Thinking within generally defined parameters in interacting with host government officials and in advancing specific Canadian interests in and with the United States; participating in the development of federal government positions on all issues affecting Canada-U.S. relations; and dealing with both the administration and Congress.

4

Heavy emphasis on analysis, interpretation and evaluation of events and trends in dynamic relationships between two countries; and constructive, imaginative and innovative thinking required in successful adaptation of programs carried out in the incumbent's area of certification.

(66) 700

High percentage reflects the tendency toward the uncharted in the resolution of issues involving the national policies of the two countries.

Accountability / Decision Making

G

Reporting to the Deputy Minister of Foreign Affairs and various deputies with departmental interests at post, is subject to general guidance in the overall conduct of Canadian affairs in the United States; and plays a key role in Canada's single most important bilateral relationship.

7I

The position has an indirect impact on Canada's relationship with the United States. The proxy selected to represent this relationship is Canadian export trade of more than $54 billion (constant) annually and U.S. investment in Canada exceeding $13 billion (constant), exclusive of immigration, general relations and other program activities at post.

800

Mid-range number reflects the nature and dimension of impact on overall Canada-U.S. relations.

Summary

Figure: 10 – C – 1 - Text version

Benchmark Number: 10 – C – 1

Head Of Mission

The subject position is at the first managerial level reporting to the deputy head, and there are 114 other positions at the same reporting level.

Reporting to the Head of Mission are 3 Ministers, 1 Deputy Head of Mission, 2 Attachés and 1 Minister-Counsellor.

Linear organisation chart:

Deputy Minister (Departmental deputy head)

• 114 Heads of Mission
• Head of Mission
  • Deputy Head of Mission
  • 3 Ministers for :
    • Commercial and Economic
    • Political and Public Affairs
    • Immigration
  • 2 Attachés for :
    • Defence
    • RCMP
  • Minister-Counsellor, Administration

Executive Group Benchmark - Number: 9-C-1

Position Title: Vice-President, Asia

General Accountability

Is accountable for planning, articulating and implementing the vision of Canada's bilateral cooperation program to recipient countries in Asia; coordinating all of Canada's multilateral, industrial cooperation and Canadian partnership programs in the region; and representing the Agency at the interdepartmental and international levels in all matters related to development assistance in the region.

Organization Structure

The Vice-President (VP) is 1 of 15 senior officials at the first managerial level reporting to the President. The others are the Senior VP; VP, Policy; VP, Canadian Partnership; VP, Multilateral Programs; VP, Africa and Middle East; VP, Americas; VP, Central and Eastern Europe; VP, Human Resources and Corporate Services; Director General, Communications; Director General, Information Management and Technology; Director General, Performance and Knowledge Management; Director General, Corporate Secretariat; Senior General Counsel; and Executive Assistant.

Specific functions of the management positions reporting to the Vice-President, Asia, are as follows:

Three Program Directors General: Indonesia, Philippines and South Pacific; Nepal, Sri Lanka and Afghanistan; and China (total staff of 75).

Three Program Directors: Indochina, Thailand and Malaysia; Bangladesh; and Pakistan (total staff of 52), each is responsible for developing and recommending aid programs to recipient countries in his or her respective regions and ensuring that these programs relate to Canadian interests and imperatives; determining the most effective aid delivery channels and mechanisms and relative funding levels to achieve a maximum impact in these countries; managing the bilateral component of the aid program; monitoring the implementation of program components flowing through other channels; and recommending adjustments to programs to meet changing circumstances.

Director General, Policy and Planning, (staff of 30) is responsible for ensuring that Asia business objectives are consistent with Official Development Assistance strategies and policies; developing, articulating and advising on Branch strategic planning and policy directions, consistent with Agency and Government of Canada development and cooperation objectives; developing, maintaining and disseminating, inside and outside the Agency, knowledge of Asian development realities and related Canadian interests; defining end results; and reporting on results of program activities.

Director, Technical and Strategic Management, (staff of 30) is responsible for providing Branch management services for finance, contracting, human resources, information management and business systems for strategically linking and adapting these services to short- and long-term Branch business needs.

Nature And Scope

The Agency is responsible for facilitating the efforts of developing countries to achieve sustainable social and economic development according to their needs and environment. The Agency's key priorities include reducing poverty and promoting global peace and socio-economic and political stability. Aid is the main cooperation channel.

The Asia geographic region is diverse and complex. The region has a large number of countries, each having its own economic, social, political and cultural reality, often characterized by socio-political instability. The Branch therefore faces major development challenges in fostering cooperation programs to support sustainable efforts that address basic human needs and increase human rights, democracy and good governance. These programs must integrate women and promote development and harmony with the environment.

The VP articulates the vision of Canada's development program in the region. This vision must reflect the development objectives and priorities of each recipient country in the region and must also reflect United Nations international development goals, Canadian foreign policy and development objectives and the Agency's priorities and general policies. The incumbent works in close consultation with Assistant Deputy Minister counterparts in Foreign Affairs Canada and International Trade Canada to harmonize programs.

The VP directs the development of policy frameworks for programs in the region, setting the program objectives, priorities and themes, which are integrated into all Agency programming activities, in order to address the region's complex challenges. The Branch is the main source of information on programs of other countries or donor agencies in the countries for which it is responsible, and is constantly monitoring economic, political, social and cultural issues to assess the countries' evolving needs and adapt programs and specific aid projects to ensure optimum benefit to recipient countries. Many Asian countries face multiple challenges, such as poverty, gender discrimination, conflicts and illiteracy. Some may require extensive assistance in rebuilding their infrastructures, or in dealing with fragile and unstable political systems, in the case of newly independent emerging democracies.

The VP provides Canadian leadership through representation with a myriad of Canadian and international partners, other government departments, developing countries, Canadian organizations, institutions and business, as well as international organizations and agencies, to advance the Agency development program agenda. Aid projects address issues in developing countries, such as economic development, capacity building, human rights, democratization, good governance, health, education, environment and agriculture, and are delivered under contract with partners, consultants and cooperants, or as jointly funded initiatives. In contracted aid projects, the Agency is normally responsible for project and financial planning, approval, management and results assessment.

A major challenge facing the VP is to put in place an effective, results-based management system. The responsibility for leading the bilateral program requires the incumbent to ensure that those activities, relating mainly to planning, implementation and evaluation, are consistent with the Agency's policies and practices and that they ensure the integrity and effectiveness of the program to meet the intended outcomes. The incumbent must ensure that bilateral and multilateral programs incorporate Canada's aid initiatives; consider economic, technical, political and social factors in each country or region; and ensure that appropriate planning, evaluation and reporting structures and processes are implemented to manage projects that support the long-term program direction for regions or individual countries.

The VP must continually adjust programs to ensure maximum benefit to developing countries from the Canadian aid investment. The incumbent must maintain an awareness of Canadian and international influences that have an impact on the aid programs, such as Cabinet decisions to reallocate cooperation funds among new or existing recipient countries, changes in Canada's foreign policy initiatives, developments in the political and economic situation of recipient countries, or human and natural disasters that may require timely response and the reassessment of planned or current projects. Under these circumstances, the incumbent provides the analysis for the review and adjustment of policies and the reallocation of funds. The incumbent also discusses changes made to the program and negotiates their implementation with senior officials of recipient governments and organizations.

The VP regularly discusses and negotiates the content of program policies and guidelines with senior officials of other government departments, such as Finance Canada, Foreign Affairs Canada and the International Development Research Centre. The nature of most aid initiatives in developing countries involves long-term financial commitments, requiring the incumbent to meet with Ministers and senior officials of recipient countries to discuss Canada's long-term cooperation program and development plans for those countries, review current activities and resolve potential disputes. The VP meets regularly with senior officials of the World Bank, the International Monetary Fund and other multilateral institutions and with representatives of other bilateral donors.

The VP is the Canadian expert in development issues in Asia and may be required to appear before parliamentary committees and subcommittees that want to obtain information about the Agency's activities in the region. As a member of the Agency Executive Committee, the incumbent contributes to the development of strategic operational and administrative plans, policies and frameworks.

Specific Accountabilities

1. Develops the vision, policy framework and policies for Canada's bilateral cooperation program in Asia, as well as effective results-based delivery and management policies and procedures.
2. Coordinates the various forms of Canadian cooperation in each country or region. Ensures that funding is provided by the most consistent and effective mechanisms.
3. Provides useful information about the countries in the region to the Government of Canada, especially to the Minister, the President, Foreign Affairs Canada and International Trade Canada. Ensures that the Agency's and the Government of Canada's reporting requirements are met.
4. As a member of the Executive Committee, participates in developing the Agency's policy and strategic operational plans and frameworks.
5. Represents the Agency and/or the Government of Canada at high-level national and international meetings and fora.

Evaluation Rationale

Vice-President, Asia

Know-How

G

Mastery of Canadian foreign policy objectives, goals and interests in recipient countries in Asia; mastery of Cabinet decisions affecting funding allocations and of the Agency's development mechanisms and delivery processes; broad knowledge of the political, social and economic situation prevalent in recipient countries; and broad knowledge of current and developing bilateral and multilateral agreements.

IV

Conceptual management required to ensure the planning, development, implementation and evaluation of effective aid programs; operational management of project funding and delivery through a variety of partnering, cooperative, consulting and contracting mechanisms; and conceptual interpretation required to resolve competing priorities and demands for funds between and among recipient countries.

3

Successful achievement of objectives requires the incumbent to negotiate with other departments the harmonization of Canadian policies and programs in Asia, and to review and discuss current activities and long-term cooperation programs and development plans with officials of recipient countries.

920

Mid-range number reflects the management activities, the focus of the position on a particular socio-economic area of the Agency's line divisions, and the fluctuating social, political and economic conditions of the countries in the region.

Problem Solving / Thinking

G

Thinking is done within government and Agency development policies, directing the development of recommended funding levels by country and the identification of aid mechanisms for all recipient countries in Asia.

4

Evaluative and constructive thinking required to respond to frequent major events affecting the aid program in the region, such as the requirement to drastically curtail or build up a program in a country or to respond to major emerging natural and human disasters.

(57) 528

Solid percentage reflects the socio-economic context in which program activities are conducted and the requirement to develop proposals within an approved framework.

Accountability / Decision Making

G

Reporting to the President, is accountable for planning and implementing the bilateral component of Canada's aid program in Asia, and for programming special program branch components by country. Is subject to policies designed to develop a degree of uniformity among the four area branches.

4P

The position has a primary impact on the bilateral aid program in Asia. The proxy selected to represent this program is a budget of $50 million (constant) annually.

700

Standard number reflects the collegiality of program decisions, leaning toward a contributory impact, representative of the relative latitude of the position in determining program financial levels and managing projects in client countries.

Summary

Figure: 9 – C – 1 - Text version

Benchmark Number: 9 – C – 1

Vice-President, Asia

The subject position is at the first managerial level reporting to the deputy head, and there are 14 peer positions at the same reporting level.

Reporting to the Vice-President, Asia are 3 Program Directors General, 3 Program Directors, 1 Director General and 1 Director.

Linear organisation chart:

President (Departmental deputy head)

• Senior Vice-President
• Vice-President, Policy
• Vice-President, Canadian Partnership
• Vice-President, Multilateral Programs
• Vice-President, Africa and Middle East
• Vice-President, Americas
• Vice-President, Central and Eastern Europe
• Vice-President, Human Resources and Corporate Services
• Director General, Communications
• Director General, Information Management and Technology
• Director General, Performance and Knowledge Management
• Director General, Corporate Secretariat
• Senior General Counsel
• Executive Assistant
• Vice-President, Asia
  • 3 Program Directors General
  • 3 Program Directors
  • Director General, Policy and Planning
  • Director, Technical and Strategic Management

General Accountability

Is accountable for the protection and promotion of all Canadian interests in and with Finland, through the management of all Canadian federal government programs in Finland, and through the provision of information, advice and assistance to departments in Ottawa, to provincial government representatives, to visiting Canadian individuals and organizations from the private sector and, on request, to Finnish officials, organizations, business people and other individuals with interests in Canadian matters.

Organization Structure

This is 1 of some 115 Heads of Mission appointed by Cabinet and accountable to the Minister and the Deputy Minister of Foreign Affairs and to the relevant Deputy Ministers of all departments that have program activities in the area of accreditation.

Specific functions of the three positions reporting to the Head of Mission / Ambassador are as follows:

Counsellor, Immigration, (staff of 7) is responsible for directing the immigration program in the host country, which has a significant impact on immigration policy toward that country.

Counsellor, Trade and Commerce, (staff of 7) is responsible for managing commercial and trade relations, and managing the development program in the host country.

First Secretary, Administration and Counsel, (staff of 5) is responsible for managing the overall administration of the Mission abroad and the consular program to assist Canadians within the host country.

Nature And Scope

The Canadian Embassy in Helsinki is a focal point for Canadian relations with Finland, one of the smallest (in terms of population) of all European countries, but one that has preserved its independence, strengthened its democratic institutions and developed a highly industrialized market economy.

The Head of Mission / Ambassador is responsible for providing leadership in a range of interrelated diplomatic activities of moderate complexity. The incumbent also conducts economic and political negotiations between the host country and numerous Canadian participants-including the private sector and government departments-within the parameters and guidelines prescribed by officials of the Geographic Bureau. The incumbent must be aware of major developments in the host country; at the various levels of government; in the fields of politics, economics and commerce; and in other domains that might be important to ongoing relations with the host country. In this capacity, the incumbent ensures that advice and assistance are provided to officials of other government departments and agencies and provincial governments, as well as to senior representatives of Canadian companies and other private organizations and individuals.

As Head of Mission / Ambassador, the incumbent chairs the committee on post management, oversees all post programs and deals with personnel and administration questions referred by staff, in consultation with headquarters departments, as necessary. The incumbent leads the provision of consular services to Canadians residing in or visiting the country, protecting their interests, ensuring their safety and security and making representations to host country officials in cases of distressed Canadians.

As the representative of Canadian interests in Finland, the Ambassador explains Canadian positions on matters of bilateral or multilateral concern to ministers and officials of the Finnish government and seeks to influence Finnish positions in our favour. The incumbent informs the Canadian government of important developments in Finland and of the Finnish government's position on questions of mutual interest, and offers advice on policies that Canada should adopt in relations with Finland.

By giving speeches, sponsoring prestigious film screenings, opening tourist, cultural and other exhibits, making public appearances and offering official hospitality, the Head of Mission / Ambassador plays an important role in explaining Canada to opinion-formers in Finland and encouraging closer economic and cultural relations between the two countries.

A significant part of the Head of Mission / Ambassador's activity is devoted to encouraging more direct contacts between Canadians and Finns in all fields, with a special emphasis on potential trade. Apart from activities directed toward the Finnish government and private organizations and individuals, the Head of Mission / Ambassador works to make Canadians aware of opportunities and challenges in Finland, and meets with visiting Canadians, federal and provincial officials and business people. An important challenge for the Head of Mission / Ambassador is to develop a greater awareness in Finland of Canadian capabilities as an exporter of high-quality manufactured goods and capital plants.

Economically, Finland constitutes an important actual and potential customer for Canadian goods. The country is uniquely positioned within the East-West context. It has association status in the European Free Trade Area and the European Economic Community and has a special arrangement with Russia under the Treaty for Friendship Cooperation and Mutual Aid, as well as with the Eastern European countries.

The Head of Mission / Ambassador is called upon to develop and implement strategies, approaches and initiatives to support and advance relationships with the host country as an effective partner in pursuing mutual interests through many shared social, economic and political objectives, and in actively participating in international organizations where we often have common goals. In managing this relationship, the Head of Mission / Ambassador must build on Canadian and Finnish interests in the international organizations to which each belongs, and develop an understanding of interests and concerns of Finnish officials engaged in policy making in their respective fields.

The Head of Mission / Ambassador is expected to propose changes in policy to headquarters bureaus and to recommend and initiate important bilateral exchanges, such as ministerial visits and trade missions. In consultation with staff, the incumbent establishes objectives and plans for post programs and requests the allocation of the resources required. Once the level of resources is determined, the Head of Mission / Ambassador is responsible for their effective distribution and use to ensure that programs are carried out in accordance with established priorities and meet their set objectives.

The Ambassador must develop and maintain a wide range of senior Canadian and Finnish contacts to build a strong relationship between the two countries. In Canada, these contacts include federal and provincial ministers, senior public servants and top-level business people. In Finland, where decision making is concentrated at a high level, it is essential that the Head of Mission / Ambassador have easy access to ministers and, on occasion, the President.

Specific Accountabilities

1. Develops bilateral relations between Canada and Finland by planning and controlling activities to encourage closer political, economic, commercial and cultural cooperation.
2. Contributes to the formulation of Canadian policy toward Finland through the provision of timely and relevant information and advice to the Canadian government.
3. Influences Finnish policy in Canada's favour by meeting, informing and persuading Finnish ministers, senior officials, media representatives and persons in the private sector.
4. Contributes to economic development in Canada by promoting Canadian trade and industrial activities through a variety of means.
5. Protects the interests and rights of Canadian travellers by providing efficient and effective consular services.
6. Facilitates the entry of Finns into Canada for temporary or permanent residence through the effective application of Canadian immigration policy and procedures.
7. Develops and implements a public affairs program to improve knowledge of Canada and appreciation of Canadian cultural achievements.

Evaluation Rationale

Head of Mission / Ambassador

Know-How

G

Mastery of a range of Canadian political, economic, social, and cultural interests in and with the host country; thorough knowledge of the political, economic and social environment in Finland, as it may affect Canadian interests; and broad experience in diplomacy and Canadian government activities abroad.

III

Conceptual management of a range of district programs that frequently have competing interests.

3

Successful achievement of objectives requires directing and motivating employees, representing Canada in a foreign environment, and negotiating matters of sensitive nature and importance with the host government's senior officials.

700

Mid-range number reflects the degree of professional and managerial knowledge required to foster and promote harmonious bilateral relationships between the two countries.

Problem Solving / Thinking

F

Thinking within broadly defined parameters in identifying the interests and concerns of the host government and in identifying, pursuing and advancing specific Canadian interests in and with the host country. Although instructions from headquarters are common, frequently there is limited guidance on how to handle local or novel issues.

4

Analytical, interpretative and evaluative thinking required to assess events and trends in the relationship between Canada and Finland; constructive thinking is required in successful adoption of programs carried out in territory.

(50) 350

Solid percentage reflects the geopolitical situation where most situations that arise are covered by precedents and corporate parameters.

Accountability / Decision Making

F

Reporting to the Deputy Minister and accountable to various deputies of the Department having ministerial interests, is subject to general guidance from the corporate geographic area authority in the overall conduct of Canadian affairs in the host country.

4C

Contributory impact on bilateral relationships with the host country. The proxy selected to represent these relationships is the trade component, which is over $89 million (constant).

350

High number indicates that the position has some degree of latitude to manage all aspects of bilateral relations and the scope of those relations within the context of Canada's interests abroad.

Summary

Figure: 7 – C – - Text version

Benchmark Number: 7 – C – 1

Head of Mission / Ambassador

The subject position is at the first managerial level reporting to the deputy head, and there are 114 peer positions at the same reporting level.

Reporting to the Head of Mission / Ambassador are 2 Counsellors and 1 First Secretary.

Linear organisation chart:

Deputy Minister (Departmental deputy head)

• 114 Heads of Mission
• Head of Mission / Ambassador
  • 2 Counsellors for :
    • Immigration
    • Trade and Commerce
  • First Secretary, Administration and Counsel

General Accountability

Is accountable for developing and implementing operational policies, plans, guidelines, standards, processes and procedures for cost-effective management of the delivery of the Department's immigration and visitor programs and services for the assigned geographical region; and providing input to the development and support of strategies and approaches to advance the position of the federal government with respect to social policy and immigrant and refugee issues.

Organization Structure

This is one of the senior positions reporting to the Head of Mission. The others include Program Manager, Political and Economic; Program Manager, Commercial; Program Manager, Consular/Administration; Program Manager, Canadian International Development Agency (CIDA); Royal Canadian Mounted Police (RCMP) Attaché.

Specific functions of the positions reporting to the Program Manager, Immigration, are as follows:

Manager, Immigration Operations,(staff of 15) is responsible for planning, developing and coordinating the implementation and monitoring of operational policies for the delivery of immigration services for the geographical area; and directing the development, maintenance and enhancement of automated and manual information management systems.

Manager, Visitor Operations, (staff of 11) is responsible for planning, developing and coordinating the implementation and monitoring of operational policies for the delivery of the visitor visa program, including workers, students, tourists and returning residents, for the geographical area; managing program accounting operations, including management of revenue collected in cost recovery and right of landing fees; and managing reception and registry operations.

Immigration Control Officer is responsible for developing and maintaining productive working relationships with airline companies operating in the geographical region; developing, promoting and providing training programs for airlines and local immigration personnel with respect to the identification of fraudulent documentation and denying access to Canada to inadmissible persons; managing relations with maritime shipping companies in order to develop strategies and processes to prevent the transport of improperly documented passengers to Canadian shores; and reporting on activities in the control policy area with respect to the assigned geographical area.

Nature And Scope

The Department is the focal point for the government's priorities and agenda with regard to a broad range of issues related to socio-economic concerns and interests in the field of migration and citizenship. Its mandate covers the development of legislation, policies and regulations targeted at selecting and resettling immigrants and refugees, controlling movements of people into Canada and managing policies and programs related to citizenship in response to immigration levels established to reflect national economic, social and humanitarian objectives and international obligations.

In this context, the Program Manager is responsible for coordinating, among the missions and satellite offices in the assigned geographical area, the cost-effective delivery of the Department's immigration and visitor programs and services. The incumbent directs the development and implementation within the area of operational policies, strategies, processes and procedures, reflecting the priorities of the federal government as well as the letter and intent of the legislative and regulatory framework for the selection of immigrants and management of visitor programs. The incumbent must ensure, in cooperation with other Program Managers and Heads of Mission in the area, that each point of service delivery is given adequate attention.

The Program Manager directs the development of service standards and comprehensive schedules to ensure that requests are processed expeditiously in the mission and that the other countries within the area of responsibility are provided with an acceptable level of service. The incumbent must schedule regular visits by immigration officers to conduct interviews, inform staff at missions in these countries on developments in the immigration and visitor fields and develop alliances with the officers in these posts, as well as with officials in these countries.

The Program Manager examines and reviews all business processes related to the selection and control of immigrants and visitors with a view to increasing the effectiveness of resources allocated to these activities. The incumbent develops approaches and tools to assess the effectiveness of operational policies and procedures in supporting the delivery of the program's activities. He or she directs the analysis of the results of these reviews and develops and coordinates the implementation of corrective actions required to address the deficiencies identified. The incumbent is required to regularly recalibrate operational policies, procedures and systems to ensure that the visa office can carry out its responsibilities effectively and efficiently and in a manner that is responsive to constantly changing international and domestic circumstances.

As the senior immigration official in the area, the Program Manager is called upon to provide advice on the application of immigration policies and processes, not only to immigration officials in the office, but also to Heads of Mission and Canadian representatives in locations that do not have a resident immigration official. While each visa officer is authorized under the Immigration Act to make the final decision on most immigration applications, the incumbent provides definitive advice to supervisors and officers regarding the disposition of particularly complex and sensitive cases. The incumbent has delegated ministerial authority to approve cases on humanitarian and compassionate grounds. Acting on behalf of the Minister, he or she may be subject to probing questions by the media and interest groups regarding his or her decisions.

The Program Manager develops the position of the geographical region with respect to control and enforcement activities. He or she must exercise this responsibility in an environment characterized by high levels of fraud, false documentation and deplorable socio-economic conditions for the average citizen. Much of the cost recovery is done in countries with underdeveloped banking systems, which lends itself to the temptation for theft and possible malfeasance among persons within and outside the mission. These concerns are not restricted to the cash and cost-recovery systems. Control documents, such as visas and seals, are extremely valuable on the black market. The incumbent must have effective systems in place to deter any attempts of malfeasance. The lack of reliable public services, a high crime rate, high inflation and inadequate health care all combine to encourage emigration. This requires the incumbent to establish and maintain productive working relationships with on-site representatives of the Canadian Security Intelligence Service and the RCMP, as well as with Immigration Program Managers in other missions, to ensure a successful interdiction program. He or she directs all interdiction activities with airline staff and airport and immigration officials on improperly documented airline passengers. Special procedures are necessary to guarantee the integrity of police certificates, birth certificates and other official documents requested by the visa office. He or she must keep current on immigrant movements worldwide and related processing difficulties, as applications are received and accepted at all missions from anywhere in the world. The surreptitious entry of prohibited groups of individuals usually associated with drugs, violence and other criminal behaviour can affect bilateral relations between Canada and other countries.

The Program Manager reports on the full range of immigration-related issues, demographics, social issues, trends and developments of interest to Canada. Examples include farm workers' movements and general immigration into Canada, as well as refugee and irregular movements. He or she is involved in promotion and recruitment activities aimed at attracting prospective applicants with the required education level to fill shortages in Canada. Members of Parliament and other politicians approach the Head of Mission and the Program Manager frequently on the most serious and most mundane issues. Routine changes in Canadian immigration procedures are often prominently featured in the local media.

The Program Manager is called upon to provide effective coordination and leadership in managing the immigration program within the context of the mission's management practices. In this capacity, the incumbent prepares the budgets and ensures the integrity of all financial operations, including cost recovery for the immigration program. He or she manages human resource activities for the immigration program for both Canada-based and locally engaged staff.

The incumbent is also in frequent contact with officials of the other programs in the mission and in other missions in the region to discuss and resolve problems and develop common strategies and initiatives to promote Canada in the area. He or she establishes and maintains a network of strategic contacts with the host government, international organizations and agencies to advocate and maximize Canadian influence on policies and programs regarding social issues, immigration and refugees of importance to Canada. This involves participation in discussions in both informal and formal settings. The incumbent must ensure that a consistent message is expressed to local contacts and at international conferences, symposia and working groups, etc. The incumbent has frequent contacts with representatives of airlines and airports to discuss interdiction and enforcement issues and with officials of foreign governments and international organizations to discuss social policy and immigration matters of mutual interest.

Specific Accountabilities

1. Directs the development and implementation of cost-effective operational policies, guidelines, procedures and processes to ensure that the Department's programs and services in the host country and the assigned geographical area are delivered in a manner that is consistent with government priorities and the intent and letter of the Immigration Act and Regulations, including medical, security and criminal screening.
2. Ensures the integrity of the application of the Immigration Act through effective management of visa officials and judicious exercise of delegated ministerial authorities.
3. Develops strategies and initiatives to establish and maintain productive working relationships with the staff of other programs in the mission and in other missions, as well as with the staff of foreign governments and international organizations in the area, to advance Canadian interests regarding social policy and immigration and refugee issues.
4. Manages relations with the host country and other countries in the area to ensure that developments and trends on social policy issues are identified and that analyses and reports are prepared to inform headquarters organizations and other government departments.
5. Directs the development and implementation of strategies and initiatives to ensure productive working relationships with officials of airlines, airports, maritime transportation companies and government departments to advance Canadian interests and prevent the passage of improperly documented travellers.
6. Ensures the integrity of the program's cost-recovery operations in the mission, including the development and implementation of appropriate operational policies, processes and procedures for the collection, safe-keeping, accounting and banking of all fees collected and all control documents by the immigration program at the mission.
7. Develops and implements strategies and initiatives to attract priority immigrants, such as skilled independent workers or business applicants.
8. Manages human resources for the Canada-based and locally engaged staff assigned to and hired by the visa offices, and ensures that the operational interests and concerns of the program are included in the management of the mission.

Evaluation Rationale

Program Manager, Immigration

Know-How

F

Extensive knowledge of immigration legislation, regulations, policies, procedures and precedents; thorough knowledge of post and program management abroad, both in general and specific to the mission in the host country and to the particular problems in the assigned geographical area; and extensive experience in dealing with officials of foreign missions and governments, as well as international organizations.

III

Operational and conceptual management of the immigration and visitor programs and activities in the host country and the assigned geographical area.

3

Successful achievement of objectives requires establishing and maintaining working networks with a variety of Canadian and foreign officials, advocacy groups and stakeholders, and representing Canada's positions, policies and interests.

528

Mid-range number reflects the degree of managerial and specialized knowledge and expertise required to manage the diverse activities involved in the examination and processing of program-related applications; the development, tailoring and establishment of fraudulent behaviour-control and enforcement mechanisms; the analysis of and reporting on immigration-related social and demographic issues, trends and developments; and the management of cost-recovery operations related to immigration and visitor operations in a dispersed geographical area characterized by fluctuating socio-economic and political conditions.

Problem Solving / Thinking

F

Thinking is done within broadly defined objectives in the management of immigration and visitor programs and activities in a foreign geographical area.

4

Requires evaluative and analytical thinking to develop and implement strategies and procedures adapted to the characteristics of the geographical environment.

(50) 264

Solid percentage is consistent with the degree of thinking required to manage a complex program to meet government socio-economic interests in a foreign jurisdiction.

Accountability / Decision Making

F

Reporting to the Head of Mission, acts as the senior immigration official in the geographical area and exercises an extended degree of decision making that is subject only to general policy guidelines from the home department.

2P

The position has a primary impact on program activities. The proxy selected to represent these activities is an operating budget of $330,000 (constant).

304

Mid-range number reflects the size of the budget and the degree of latitude in representing the Department, managing and providing guidance in the resolution of individual cases and exercising ministerial authority to approve cases on humanitarian or compassionate grounds.

Summary

Figure: 5 – C – 1 - Text version

Benchmark Number: 5 – C – 1

Program Manager, Immigration

The subject position is at the second managerial level reporting to the Head of Mission, and there are 5 peer positions at the same reporting level.

Reporting to the Program Manager, Immigration are 2 Managers and 1 Control Officer.

Linear organisation chart:

Head of Mission

• Program Manager, Political and Economic
• Program Manager, Commercial
• Program Manager, Consular/Administration
• Program Manager, CIDA
• RCMP Attaché
• Program Manager, Immigration
  • 2 Managers for :
    • Immigration Operations
    • Visitor Operations
  • Immigration Control Officer

General Accountability

Is accountable for providing national and international policy leadership in identifying, addressing and harmonizing national and international circumpolar issues to support and advance the northern dimension of Canada's foreign policy and the Department's overarching policy agenda.

Organization Structure

This is one of three positions at the second managerial level reporting to the Assistant Deputy Minister, Northern Affairs Program. The others are the Director General, Natural Resources and Environment; and the Director General, Sectoral Policy and Program Devolution.

Specific functions of the positions reporting to the Director, Circumpolar Affairs, are as follows:

Three (3) Analysts, each responsible for analysing circumpolar issues; developing policy options and Canadian positions on issues and relations; developing and maintaining networks and linkages with counterparts in other government departments, territorial governments, Aboriginal organizations in Canada and circumpolar partner organizations; providing strategic support to Canada's Ambassador for Circumpolar Affairs, including support for files relating to the Arctic Council; and preparing briefings and drafting ministerial correspondence.

Nature And Scope

The Department is responsible for two separate yet equally important mandates: meeting the federal government's constitutional, treaty, political and legal responsibilities to First Nations, Inuit and northerners; and supporting First Nations and Inuit in developing healthy, sustainable communities and achieving their economic and social aspirations. The Northern Affairs Program is mandated to manage ongoing federal responsibilities in the area of international circumpolar relations.

Within this context, the Director, Circumpolar Affairs, provides national leadership in establishing new cooperative efforts and building on existing partnerships across domestic and international stakeholder communities in order to meet this increased responsibility for elaborating and implementing the northern dimension of Canada's foreign policy.

The Director leads the analysis, development, implementation, research, evaluation and improvement of a cohesive departmental circumpolar policy framework that is harmonized with the Department's overarching policy agenda, that is integrated into Canadian foreign policy, and that ensures that policies reflect Canada's domestic agenda and the aspirations of Aboriginal and non-Aboriginal northerners. The incumbent directs the development of strategies to monitor Canadian and international developments across circumpolar and multi-lateral/bilateral initiatives and organizations.

The Director leads and oversees the formulation of responses on circumpolar issues, not only those related to domestic concerns, but also those with international implications that impact on domestic policy. Through extensive consultation and contacts with stakeholders, the Director identifies emerging issues or conflicting positions, signals their existence and develops policy solutions. In this capacity, the incumbent acts as a mediator, negotiator and advocate in building consensus among stakeholders and exercises latitude in seeking resolutions without escalating issues to the Assistant Deputy Minister and the Deputy Minister.

An important challenge for the Director is the need to integrate and harmonize successful existing strategies with those generated by new directions for raising the profile of Canada's circumpolar activities. The incumbent is called upon to develop and implement highly innovative approaches to creating a consistent, cohesive and results-oriented circumpolar strategy that incorporates the interests and concerns of a large number of domestic and international stakeholders within and outside government, who have disparate agendas and uneven resource capacities. The Director must consider circumpolar strategies and issues, not only as they relate to environmental concerns, but also in the context of sustainable development and its interconnections with political, social, economic and cultural factors and nuances. A further challenge for the Director is to address foreign policy concerns outside the circumpolar agenda when dealing with foreign governments.

The Director provides organizational expertise and support to Canada's senior arctic officials and coordinates activities in the Arctic Council process. The incumbent provides a strong policy capacity to Canada's senior arctic official and to that person's alternate and provides an opportunity to increase the Department's influence on the other organizations' thinking and decisions related to sustainable development and the environment. Because of Canada's international role on the Arctic Council, the incumbent must ensure that there is an integrated and strategic management approach to the various activities, including cross-sector consultation, and that there is coordinated Canadian preparation for conferences and meetings.

On the international scene, the Director builds and manages the Department's role in circumpolar relations with international organizations and foreign governments, including those of the United States, Russia and the Nordic countries, and with all northerners, including Aboriginal and non-Aboriginal peoples. These relations range from the development, negotiation and implementation of memoranda of understanding in order to provide expertise and build capacity in the Russian north, to the development of transatlantic linkages with the European Union's northern dimension. A major challenge for the Director is drawing on a thorough knowledge of stakeholders, their interests, positions and capacities in order to direct the development of consultation frameworks and mechanisms that ensure a cohesive and consistent approach to consultations, especially with northern governments and Aboriginal organizations.

The Director represents the Department and Canada in promoting economic development through technology transfer and exchange of expertise specific to northern circumstances. Canada-Russia bilateral relations provide a particular challenge because of Russia's uneven political stability and because the Department's circumpolar position must be harmonized with its foreign policy position and must not conflict with existing bilateral agreements with Russia.

The Director works closely with Foreign Affairs Canada and provides authoritative input to the development of Canada's position on circumpolar issues put forward at international meetings. The incumbent faces a considerable challenge in brokering agreements among Canadian stakeholders, including other government departments, Aboriginal organizations, other northerners and the provinces and territories, and capitalizes on well-established and recognized consultative mechanisms to build consensus on positions most favoured by the Minister.

The Director provides expert advice and briefings to the Assistant Deputy Minister, the Deputy Minister and the Minister's Office; supports the Minister and senior management in preparation for domestic and international meetings, events and conferences; and manages the Directorate's input to ministerial correspondence.

Specific Accountabilities

1. Provides professional and managerial leadership for the analysis, development, implementation, ongoing research and evaluation, and improvement of the Department's circumpolar policy framework and instruments, including the international dimensions; and provides a policy capacity to Canada's senior arctic official and to the Ambassador for Circumpolar Affairs on Canada's role on the Arctic Council.
2. Directs the development, implementation and improvement of stakeholder consultation frameworks and mechanisms, and establishes and enhances the Department's and the federal government's inclusive approach to citizen involvement in public policy development in a disparate community of stakeholders.
3. Directs the provision of organizational expertise and support to Canada's senior arctic official and coordinates departmental activity in the Arctic Council process; directs the development of capacity-building strategies to support Aboriginal groups' full participation in the work of circumpolar organizations, and provides strategic secretariat services to a variety of Aboriginal and northern committees and working groups in their domestic and international activities.
4. Provides authoritative representation for the Department and the federal government in a variety of high-level forums and defends policy positions on circumpolar and sustainable development issues.
5. Directs and oversees the development of Canada's position on initiatives and issues, and represents Canada in the negotiation and implementation of bilateral and multi-lateral memoranda of understanding and partnership agreements.
6. Provides timely expert advice, briefings and speech and background materials to the Assistant Deputy Minister, the Deputy Minister, and the Minister's Office for use interdepartmentally or at domestic and international meetings, events and conferences.

Evaluation Rationale

Director, Circumpolar Affairs

Know-How

F

Extensive knowledge of relevant domestic and international legislation and policies and a sound grasp of the respective economic, environmental, social, political and cultural situations of the countries involved in circumpolar affairs in the context of globalization and foreign policy direction. Thorough knowledge of the objectives and mandates of a variety of foreign countries' organizations having interests in the North. Knowledge of governance and accountability structures, financial and funding practices related to memoranda of understanding and partnership arrangements and the various circumpolar and arctic domestic and international initiatives across government, to ensure a cohesive approach to partnership development.

II

Working collegially, ensures free-flowing communication across the structure, sets priorities, oversees the development of work plans and strategies, and manages research and other service contracts.

3

Achievement of objectives requires skills to liaise and consult with circumpolar stakeholders in a variety of bilateral and multilateral forums and to negotiate the development and implementation of intergovernmental agreements on Arctic cooperation, partnerships, knowledge-sharing initiatives and exchange programs.

460

Higher number reflects the requirement to manage the Department's policies, strategies, issues and activities relating to circumpolar environmental concerns and sustainable development, and their interconnections with domestic and international environmental, political, social, economic and cultural factors.

Problem Solving / Thinking

F

Thinking is within broad political, social and economic strategies related to circumpolar activities in order to harmonize the Department's circumpolar position with Canada's foreign policy position to avoid conflict with existing bilateral agreements with Russia and ensure harmonization of the Department's interests with those of other stakeholders.

4

Analytical, interpretative and constructive thinking is required in dealing with provincial and territorial governments, other federal departments, international circumpolar organizations and other countries on complex and politically sensitive circumpolar program activities having significant socio-economic impact on northerners.

(50) 230

High percentage reflects the frame of reference and the creative thinking required to integrate and harmonize various stakeholders' positions and existing international agreements.

Accountability / Decision Making

F

Reporting to the Assistant Deputy Minister, Northern Affairs Program, provides policy leadership on all circumpolar issues in the context of the northern dimension of Canada's foreign policy and the Department's overarching policy agenda, and manages the international aspects of the Department's northern responsibilities.

1P

Primary impact on the Division's activities as represented by an operational budget of $70K (constant).

230

Middle number reflects the degree of latitude in the development of policies and strategies, and in the establishment of harmonious relationships leading to the development of Canada's position on circumpolar initiatives and issues.

Summary

Figure: 4 – C – 1 - Text version

Benchmark Number: 4 – C – 1

Director, Circumpolar Affairs

The subject position is at the second managerial level reporting to the Assistant Deputy Minister, Northern Affairs Program, and there are 2 peer positions at the same reporting level.

Reporting to the Director, Circumpolar Affairs are 3 Analysts.

Linear organisation chart:

Assistant Deputy Minister, Northern Affairs Program

• Director General, Natural Resources and Environment
• Director General, Sectoral Policy and Program Devolution
• Director, Circumpolar Affairs
  • 3 Analysts