The Administrative Tribunals Support Service of Canada’s 2025-26 Departmental Plan

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From the Chief Administrator

Headshot of Orlando Da Silva, LSM

Orlando Da Silva, LSM

Chief Administrator

I am proud to present the 2025-2026 Departmental Plan for the Administrative Tribunals Support Service of Canada (ATSSC).

This plan reflects our unwavering commitment to delivering excellent support services to the 121 federal administrative tribunals we serve. In November 2024, we celebrated our 10th year of facilitating access to justice by providing services to these tribunals and adapting our practices to meet their shifting needs. Recently, some tribunals have seen their mandates expand, faced heavier workloads, more complex cases and the appointment of additional tribunal members.

In response, we will carefully manage the ATSSC’s resources to support the unique and evolving needs of each tribunal. This includes optimizing our organizational structure to deliver support services more efficiently and to build our organizational capacity.

We continue to seek opportunities to improve efficiency by adopting innovative tools and processes. Recent upgrades to our case management systems have already shown benefits, and we continue to explore the use of artificial intelligence to deliver services—such as translation—more quickly and at lower cost.

We will continue to support the tribunals we serve in holding hearings and resolving disputes in environments that are accessible for all—whether in person or virtually—by continuing to modernize audiovisual equipment in hearing rooms.

Fostering an inclusive and supportive work environment for our employees remains a key priority. We are investing in activities to raise awareness of equity, diversity, inclusion and accessibility, and we regularly share mental health resources with staff. We will continue to review our processes, tools and services to ensure they are inclusive and barrier-free for everyone who interacts with our organization.

As you will read in the ATSSC’s 2025-2026 Departmental Plan, we are committed to ensuring all necessary elements are in place to continue providing exceptional support to the tribunals we serve, and ultimately, to members of the Canadian population seeking access to justice.

Orlando Da Silva, LSM
Chief Administrator

1 As per the Administrative Tribunals Support Service of Canada Act, the ATSSC provides facilities and administrative support to 11 federal administrative tribunals. The ATSSC also supports the Environmental Protection Tribunal of Canada through a memorandum of understanding with Environment and Climate Change Canada.

Plans to deliver on core responsibilities and internal services

Core responsibilities and internal services

Support services and facilities to federal administrative tribunals and their members

Description

The ATSSC is responsible for providing support services required by each tribunal by way of a single, integrated organization.

Quality of life impacts

The activities outlined in the ATSSC’s core responsibility description contribute to the “Good Governance” domain of the Quality of Life Framework for Canada and, more specifically, to the “Democracy and institutions” subdomain and the “Confidence in institutions” indicator.

Indicators, results and targets

This section presents details on the department’s indicators, the actual results from the three most recently reported fiscal years, the targets and target dates approved in 2025-26 for support services and facilities to federal administrative tribunals and their members. Details are presented by departmental result.

Table 1: Tribunal members receive the specialized support services they need to hear matters, to resolve files, or to render decisions.

Table 1 provides a summary of the target and actual results for each indicator associated with the results under support services and facilities to federal administrative tribunals and their members.

Departmental Result Indicators
Actual Results
Target
Date to achieve
Percentage of files examined where the preparatory information was deemed complete and provided within the timeframes established by Chairpersons
2021-22: 93.66%1
2022-23: 95.80%2
2023-24: 96.91%3
85%
March 31, 2026
Level of satisfaction of tribunal members with the quality of the specialized services offered by their assigned secretariats
2021-22: 82.01%
2022-23: 85.12%
2023-24: 95.02%4
85%
March 31, 2026

‡ – Established timeframes are set for each individual tribunal as the timing for the receipt of preparatory information varies by tribunal. Timeframes are established by Chairpersons in collaboration with the relevant secretariat and, if applicable, in accordance with legislative or regulatory requirements.

1 – Percentage is based on the average results of 10 out of 12 tribunals. Of the 2 remaining tribunals, one had no cases to report, and the other had not finalized their methodology by the end of the fiscal year 2021-22.

2 – Percentage is based on the average results of 11 out of 12 tribunals. One tribunal had not finalized their methodology by the end of the fiscal year 2022-23.

3 – Percentage is based on the average results of 10 out of 12 tribunals. Of the 2 remaining tribunals, one had no cases to report, and the other had not finalized their methodology by the end of the fiscal year 2023-24.

4 – Percentage is based on the average of the results for the 3 ATSSC programs. For 2023-24, the ATSCC implemented the client satisfaction score (CSAT) to calculate members’ level of satisfaction. Previous years’ results were not recalculated.

Additional information on the detailed results and performance information for the ATSSC’s program inventory is available on GC InfoBase.

Plans to achieve results

The following section describes the planned results for support services and facilities to federal administrative tribunals and their members in 2025-26.

Tribunal members receive the specialized support services they require to hear matters, to resolve files, or to render decisions.

Results we plan to achieve:

  • Optimize our organizational structure: Share resources across secretariats, adopt new service standards where possible, refine workflows and improve processes to deliver efficient and flexible services that meet the demanding and dynamic workloads of the tribunals
  • Modernize operations and technology: Leverage digital tools, modernize audiovisual equipment, and explore the use of artificial intelligence to enhance operational efficiency
  • Adapt support services to tribunals: Support tribunals as they adapt to legislative changes that impact their mandates and operations, and which may result in more complex cases and increased workload for the tribunals and the ATSSC
  • Foster an inclusive and supportive work environment: Review processes and address potential barriers to ensure that all individuals can fully participate and thrive in the workplace

Key risks

We may lack the resources to provide the level of support services required by the tribunals we serve as the number of tribunal members, cases and associated costs increase. To mitigate this risk, we will continue to invest in training and streamlining processes to help staff work more efficiently and explore cost-effective solutions to meet the varied and complex needs of the tribunals while maintaining fiscal responsibility.

Planned resources to achieve results

Table 2: Planned resources to achieve results for support services and facilities to federal administrative tribunals and their members

Table 2 provides a summary of the planned spending and full-time equivalents required to achieve results.

Resource
Planned
Spending
$58,991,644
Full-time equivalents
570

Complete financial and human resources information for the ATSSC’s program inventory is available on GC InfoBase.

Program inventory

Support services and facilities to federal administrative tribunals and its members is supported by the following programs:

  • Program 1.1: Registry Services
  • Program 1.2: Legal Services
  • Program 1.3: Mandate and Member Services

Additional information related to the program inventory for support services and facilities to federal administrative tribunals and their members is available on the Results page on GC InfoBase.

Internal services

Description

Internal services are the services that are provided within a department so that it can meet its corporate obligations and deliver its programs. There are 10 categories of internal services:

  • management and oversight services
  • communications services
  • legal services
  • human resources management services
  • financial management services
  • information management services
  • information technology services
  • real property management services
  • materiel management services
  • acquisition management services

Plans to achieve results

This section presents details on how the department plans to achieve results and meet targets for internal services.

  • Enhance corporate services processes
    • Take inventory, assess, review, and refine corporate services processes to ensure they are client-centric, effective, efficient, accessible, and inclusive
  • Provide access to secure communication infrastructure
    • Provide access to the necessary infrastructure to enable secure communication services
  • Develop a holistic people management strategy
    • Create an integrated approach to people management that is anchored in the core values of the public service
    • Support sustainable progress on various government-wide priorities such as mental health and well-being, diversity, inclusion, official languages, accessibility, and values and ethics
    • Ensure that programs and services are barrier-free in their design and delivery

Planned resources to achieve results

Table 3: Planned resources to achieve results for internal services this year

Table 3 provides a summary of the planned spending and full-time equivalents required to achieve results.

Resource
Planned
Spending
$23,478,629
Full-time equivalents
150

Complete financial and human resources information for the ATSSC’s program inventory is available on GC InfoBase.

Planning for contracts awarded to Indigenous businesses

Government of Canada departments are to meet a target of awarding at least 5% of the total value of contracts to Indigenous businesses each year. This commitment is to be fully implemented by the end of 2025-26.

The ATSSC has identified opportunities to consider qualified Indigenous suppliers for procurement therefore ensuring that Indigenous businesses are included where capacity exists.

We have taken the following actions to support the government’s commitment:

  • Integrated Indigenous procurement with annual planning
    • Continued to incorporate Indigenous procurement targets into our Annual Procurement Plan, monitored contracting activities and adjusted as needed to meet the 5% target
  • Identified opportunities for Indigenous suppliers
    • Determined the market capacity for various goods and services of Indigenous businesses and ensured that clients were aware of qualified Indigenous suppliers
  • Enhanced procurement training
    • Required new procurement officers to complete Indigenous procurement training courses within 6 months of arriving at the ATSSC
  • Collaborated across government
    • Actively participated in intergovernmental working groups and training sessions on Indigenous procurement and collaborated with government departments and central agencies on various Indigenous procurement initiatives
Table 4: Percentage of contracts planned and awarded to Indigenous businesses

Table 4 presents the current, actual results with forecasted and planned results for the total percentage of contracts the department awarded to Indigenous businesses.

5% Reporting Field
2023-24 Actual Result
2024-25 Forecasted Result
2025-26 Planned Result
Total percentage of contracts with Indigenous businesses

44.88%

5%

>5%

Planned spending and human resources

This section provides an overview of the ATSSC’s planned spending and human resources for the next three fiscal years and compares planned spending for 2025-26 with actual spending from previous years.

Spending

This section presents an overview of the department's planned expenditures from 2022-23 to 2027-28.

Graph 1: Planned spending by core responsibility in 2025-26

Graph 1 presents how much the department plans to spend in 2025-26 to carry out core responsibilities and internal services.

Graph 1: Planned spending by core responsibility in 2025-26
Core responsibilities and internal services
2025-26 planned spending
Support services and facilities to federal administrative tribunals and its members
$58,991,644
Internal services
$23,478,629

Budgetary performance summary

Table 5: Three-year spending summary for core responsibilities and internal services (dollars)

Table 5 presents how much money the ATSSC spent over the past three years to carry out its core responsibilities and for internal services. Amounts for the current fiscal year are forecasted based on spending to date.

Core responsibilities and Internal services
2022-23 Actual Expenditures
2023-24 Actual Expenditures
2024-25 Forecast Spending
Support services and facilities to federal administrative tribunals and its members
$59,592,353
$62,893,574
$59,877,172
Subtotal(s)
$59,592,353
$62,893,574
$59,877,172
Internal services
$23,003,073
$25,798,987
$25,804,187
Total(s)
$82,595,426
$88,692,561
$85,681,359
Table 6: Planned three-year spending on core responsibilities and internal services (dollars)

Table 6 presents how much money the ATSSC’s plans to spend over the next three years to carry out its core responsibilities and for internal services.

Core responsibilities and Internal services
2025-26 Planned Spending
2026-27 Planned Spending
2027-28 Planned Spending
Support services and facilities to federal administrative tribunals and its members
$58,991,644
$58,429,983
$57,915,449
Subtotal
$58,991,644
$58,429,983
$57,915,449
Internal services
$23,478,629
$23,255,089
$23,050,305
Total(s)
$82,470,273
$81,685,072
$80,965,754
Table 7: Budgetary gross and net planned spending summary (dollars)

Table 7 reconciles gross planned spending with net spending for 2025-26.

Core responsibilities and Internal services
2025-26 Gross planned spending (dollars)
2025-26 Planned revenues netted against spending (dollars)
2025-26 Planned net spending (authorities used)
Support services and facilities to federal administrative tribunals and its members
$95,837,972
$36,846,328
$58,991,644
Subtotal
$95,837,972
$36,846,328
$58,991,644
Internal services
$26,457,952
$2,979,323
$23,478,629
Total
$122,295,924
$39,825,651
$82,470,273

Funding

This section provides an overview of the department's voted and statutory funding for its core responsibilities and for internal services. For further information on funding authorities, consult the Government of Canada budgets and expenditures.

Graph 2: Approved funding (statutory and voted) over a six-year period

Graph 2 summarizes the department's approved voted and statutory funding from 2022-23 to 2027-28.

Graph 2: Approved funding (statutory and voted) over a six-year period
Fiscal year
Total
Voted
Statutory
2022-23
$82,595,426
$70,734,220
$11,861,206
2023-24
$88,692,561
$75,557,474
$13,135,087
2024-25
$85,681,359
$72,683,490
$12,997,869
2025-26
$82,470,273
$68,848,388
$13,621,885
2026-27
$81,685,072
$69,190,038
$12,495,034
2027-28
$80,965,754
$68,706,826
$12,258,928

Future-oriented condensed statement of operations

The future-oriented condensed statement of operations provides an overview of the ATSSC’s operations for 2024-25 to 2025-26.

Table 8: Future-oriented condensed statement of operations for the year ended March 31, 2026 (dollars)

Table 8 summarizes the expenses and revenues which net to the cost of operations before government funding and transfers for 2024-25 to 2025-26. The forecast and planned amounts in this statement of operations were prepared on an accrual basis. The forecast and planned amounts presented in other sections of the Departmental Plan were prepared on an expenditure basis. Amounts may therefore differ.

Financial information
2024-25 Forecast results
2025-26 Planned results
Difference (Planned results minus forecasted)
Total expenses
$126,841,180
$131,707,317
$4,866,137
Total revenues
$31,753,508
$39,825,651
$8,072,143
Net cost of operations before government funding and transfers
$95,087,672
$91,881,666
- $3,206,006

Human resources

This section presents an overview of the department’s actual and planned human resources from 2022-23 to 2027-28.

Table 9: Actual human resources for core responsibilities and internal services

Table 9 shows a summary of human resources, in full-time equivalents, for the ATSSC’s core responsibilities and for its internal services for the previous three fiscal years. Human resources for the current fiscal year are forecasted based on year to date.

Core responsibilities and internal services
2022-23 actual full-time equivalents
2023-24 actual full-time equivalents
2024-25 forecasted full-time equivalents
Support services and facilities to federal administrative tribunals and its members
576
586
563
Subtotal
576
586
563
Internal services
155
157
155
Total
731
743
718
Table 10: Human resources planning summary for core responsibilities and internal services

Table 10 shows information on human resources, in full-time equivalents, for each of the ATSSC’s core responsibilities and for its internal services planned for the next three years.

Core responsibilities and internal services
2025-26 planned full-time equivalents
2026-27 planned full-time equivalents
2027-28 planned full-time equivalents
Support services and facilities to federal administrative tribunals and its members
570
533
536
Subtotal
570
533
536
Internal services
150
145
146
Total
720
678
682

Corporate information

Supplementary information tables

The following supplementary information tables are available on the ATSSC’s website:

Information on the ATSSC’s departmental sustainable development strategy can be found on the ATSSC’s website.

Federal tax expenditures

The ATSSC’s Departmental Plan does not include information on tax expenditures.

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures.

This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs as well as evaluations and GBA Plus of tax expenditures.

Definitions

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