Client Service Charter - Canadian Heritage

Our Commitment to Service Excellence

At Canadian Heritage, we strive to provide you with excellent and efficient service, where you can easily access our programs and services, find clear information and application processes, and receive timely advice or decisions on requests. In doing so, we provide value for Canadians.

We ensure service excellence by following these principles:
  • Offer the most efficient and appropriate means to deliver our services.
  • Serve you in the official language of your choice.
  • Provide fully accessible services.
  • Provide information that is clear, concise, accurate and complete.
  • Demonstrate technical and professional competence in providing information, advice, and services.
  • Make on-going service improvements based on your feedback and our results.
  • Acknowledge your service requests and notify you of decisions within identified service standards.

Your Commitment to Service

We are committed to service excellence. You can help by:

  • Submitting complete applications.
  • Respecting deadlines.
  • Asking us questions when you need help.

Working together constructively and communicating respectfully will ensure better results for everyone.

Your Feedback

If you have comments, suggestions or concerns regarding our service, please let us know:

  • Email:
  • Call: 1-866-811-0055 (toll free) / TTY: 1-888-997-3123

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