Client Service Charter - Canadian Heritage
Our Commitment to Service Excellence
At Canadian Heritage, we strive to provide you with excellent and efficient service, where you can easily access our programs and services, find clear information and application processes, and receive timely advice or decisions on requests. In doing so, we provide value for Canadians.
Your Commitment to Service
We are committed to service excellence. You can help by:
- Submitting complete applications.
- Respecting deadlines.
- Asking us questions when you need help.
Working together constructively and communicating respectfully will ensure better results for everyone.
If you have comments, suggestions or concerns regarding our service, please let us know:
- Email: PCH.info-info.PCH@canada.ca
- Call: 1-866-811-0055 (toll free) / TTY: 1-888-997-3123
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