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Canadian Heritage’s social media terms and conditions

Our social media accounts are extensions of the Government of Canada websites. We use them to connect with people, answer questions and share information with Canadians at home and abroad.

By engaging with our content or participating in discussions on our channels, you agree to the following terms and conditions.

On social media

Availability and post frequency

We update and monitor our social media during business hours: Monday to Friday, 8 am to 5 pm (ET). Sometimes, our channels may be down due to third-party service issues, which is out of our control.

The number of posts varies. During holidays, after hours and on weekends, posts may be limited or reserved for urgent communications.

Content

As a follower of our channels, you can expect to see information about our programs and services, including:

  • arts and culture
  • diversity and inclusion
  • sport
  • official languages
  • Indigenous languages
  • monarchy and the Crown
  • legislative projects
  • funding opportunities
  • international affairs related to human rights, culture and sport

We may also share content posted by federal partners, stakeholders and organizations determined to be relevant to our mandate and of importance to Canadians.

Engaging, following and subscribing

We selectively follow and engage with other accounts. Following or engaging does not imply endorsement of any kind. We may unfollow or block users who post inappropriate content.

Comments and interactions

We welcome diverse opinions in the form of respectful and relevant comments. We moderate during working hours and may block users, and/or hide or remove comments that:

  • contain personal information
  • violate the Canadian Charter of Rights and Freedoms
  • are racist, hateful, sexist, homophobic or threatening
  • make unproven accusations
  • are aggressive, violent, obscene or pornographic
  • are offensive or abusive
  • promote illegal activity
  • are from political or labour organizations
  • are not in English or French
  • are irrelevant, repetitive or spam

Canadian Heritage reserves the right to turn off the comments section, at any time, based on the criteria mentioned above.

We are committed to creating a safe, positive and inclusive environment and actively monitor comments on our posts for compliance with these guidelines. If you come across any disrespectful content, remember that social media platforms offer tools to report it. We work to foster a safe online space for everyone.

Privacy

Please remember not share personal information about yourself or others in public comments. For specific concerns, contact us through private messages. In accordance with the Access to Information Act and Privacy Act, we only share your information with other government institutions if necessary (for example, your question or request is about another department).

The information you give to Canadian Heritage will only be shared with another government department if your question or request is about that department. We don’t share your information with anyone outside the federal government unless they need it to respond to you.

We encourage you to read the Terms of Use for the platform(s) you are interested in.

Canadian Heritage uses service providers to monitor social media and traditional media. This helps us adjust our operations and communications to better fulfill our mandate and to spot and correct any misinformation or disinformation.

User-generated content

We may request to use your images or content, giving you credit. We will not modify your images without your permission.

Artificial intelligence use

We assess and manage risks when using artificial intelligence tools. Low-risk usage includes writing emails or editing documents, while higher-risk usage involves public-facing tools or client summaries. We follow ethical guidelines and best practices.

Copyright

Information posted by Canadian Heritage on social media is subject to the Copyright Act. For more information, visit our Guiding principles on diversity of content online web page.

Official languages

We provide content in both English and French, responding to messages in the language they were sent. Some links may lead to sites not subject to the Official Languages Act.

Third-party links

We share links for informational purposes but are not responsible for their content or privacy practices.

Accessibility

We strive for high accessibility standards, adding alternative text to images and captions to videos.

Reproduction of government symbols

Government symbols cannot be reproduced without permission.

Contact the Federal Identity Program for authorization:

Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa ON  K1A 0R5
Email: information@fip-pcim.gc.ca

Employees on social media

Some Canadian Heritage employees use their own personal social media accounts, either with their real names or pseudonyms. Even though they work for Canadian Heritage and the Government of Canada, their posts reflect their personal views and not the official position of the department or the federal government.

Updates to the terms

We may update these terms at any time. Check regularly for changes.

For questions or concerns, contact us at mediassociaux-socialmedia@pch.gc.ca.

Media inquiries

Reporters should contact our Media Relations team directly during working hours (9 am to 5 pm ET) and on an emergency basis, not via our social media channels.

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