Service Standards – Athlete Assistance Program

Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.

The following service standards have been set for the Athlete Assistance Program.

Decision

Our goal is to issue official written notification of the funding decision within 2 weeks of the date we receive your complete AAP application form and confirmation of a signed Athlete Agreement (from the National Sport Organization).

Payment

Our goal is to issue payments within 28 calendar days of the date of issue of the grant awards letter.

Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.

Service standards vary by program.

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