2019-2020: Service standards results

The following tables represent the results for each service standard:

Our goal is that 80% of the applications received by the Department will meet the published service standards for each program and/or program component.

Acknowledgement of receipt of application service standard results

The following results are based on applications which were acknowledged between April 1, 2019 and March 31, 2020.

Program (Component) Applications (Volume) Standard (Weeks) % Met
Anti-Racism Action Program 1056 2 95%
Athlete Assistance Program 1908 2 100%
Building Communities Through Arts and Heritage (Community Anniversaries) 18 2 50%
Building Communities Through Arts and Heritage (Legacy Fund) 31 2 100%
Building Communities Through Arts and Heritage (Local Festivals) 1540 2 99%
Canada Arts Presentation Fund (Development Component) 94 2 90%
Canada Arts Presentation Fund (Programming Component) 1019 2 98%
Canada Arts Training Fund 26 2 100%
Canada Book Fund (Support for Organizations) 85 2 96%
Canada Book Fund (Support for Publishers - Business Development) 66 2 100%
Canada Book Fund (Support for Publishers - Publishing Support) 247 2 100%
Canada Cultural Investment Fund (Endowment Incentives) 137 2 100%
Canada Cultural Investment Fund (Strategic Initiatives) 17 2 100%
Canada Cultural Investment Fund (The First Spark Initiative) 78 2 100%
Canada Cultural Spaces Fund (Requests for Feasibility Study or Specialized Equipment) 112 2 95%
Canada Cultural Spaces Fund (Requests for Expansion/Construction or Renovation/Adaptive Re-use) 122 2 96%
Canada History Fund 2 2 100%
Canada Music Fund (Music Entrepreneur Component - Aid to Canadian Music Publishing Firms) 17 2 88%
Canada Music Fund (Music Entrepreneur Component - Aid to Canadian Sound Recording Firms) 19 2 95%
Canada Music Fund (New Musical Works Component) 1 2 100%
Canada Periodical Fund (Aid to Publishers) 616 2 97%
Canada Periodical Fund (Business Innovation) 107 2 100%
Canada Periodical Fund (Collective Initiatives) 13 2 100%
Celebration and Commemoration Program (Celebrate Canada) 1782 2 100%
Celebration and Commemoration Program (Commemorate Canada) 174 2 99%
Community Support, Multiculturalism and Anti-Racism Initiatives Program 678 2 92%
Creative Export Canada 112 2 95%
Development of Official Language Communities Program (Community Life - Community Cultural Action Fund) 95 2 99%
Development of Official Language Communities Program (Community Life - Cooperation with the Community Sector) 297 2 96%
Development of Official Language Communities Program (Community Life - Strategic Fund) 13 2 100%
Development of Official Language Communities Program (Minority Language Education - Complementary Support for Language Learning) 3 2 100%
Development of Official Language Communities Program (Minority Language Education - Cooperation with the Non-Governmental Sector) 6 2 100%
Digital Citizen Contribution Program 43 2 100%
Enhancement of Official Languages Program (Promotion of Linguistic Duality - Appreciation and Rapprochement) 29 2 97%
Enhancement of Official Languages Program (Promotion of Linguistic Duality - Promotion of Bilingual Services) 6 2 100%
Enhancement of Official Languages Program (Promotion of Linguistic Duality - Support for Interpretation and Translation) 151 2 94%
Enhancement of Official Languages Program (Second Language Learning - Cooperation with the Non-Governmental Sector) 9 2 100%
Exchanges Canada Program (Youth Forums Canada) 26 2 100%
Harbourfront Centre Funding Program 1 2 0%
Indigenous Languages and Cultures Program (Indigenous Languages Component) 344 2 99%
Indigenous Languages and Cultures Program (Northern Aboriginal Broadcasting) 28 2 100%
Indigenous Languages and Cultures Program (Scholarship and Youth Initiatives and the National Aboriginal Achievement Awards) 1 2 100%
Local Journalism Initiative 6 2 100%
Movable Cultural Property Grants 2 2 100%
Museums Assistance Program (Access to Heritage) 27 2 100%
Museums Assistance Program (Canada-France Agreement) 5 2 100%
Museums Assistance Program (Collections Management) 66 2 98%
Museums Assistance Program (Exhibition Circulation Fund) 59 2 92%
Museums Assistance Program (Indigenous Heritage) 26 2 100%
Sport Canada Hosting Program (Canada Games) 2 2 100%
Sport Canada Hosting Program (International Major Multisport Games) 1 2 100%
Sport Canada Hosting Program (International Multisport Games for Aboriginal Peoples and Persons with a Disability) 1 2 100%
Sport Canada Hosting Program (International Single Sport Events) 92 2 91%
Sport Support Program 463 2 81%
TV5 5 2 100%
Young Canada Works (Heritage) 4 2 25%
Young Canada Works (Official Languages) 7 2 100%
Youth Take Charge Program 179 2 99%

Funding decision service standard results

The following results are based on applications for which a funding decision was rendered between April 1, 2019 and March 31, 2020.

Program (Component) Applications (Volume) Standard (Weeks) % Met
Anti-Racism Action Program 38 26 100%
Athlete Assistance Program 1908 14 88%
Building Communities Through Arts and Heritage (Community Anniversaries) 56 24 63%
Building Communities Through Arts and Heritage (Legacy Fund) 41 24 88%
Building Communities Through Arts and Heritage (Local Festivals) 1438 24 93%
Canada Arts Presentation Fund (Development Component) 83 20 93%
Canada Arts Presentation Fund (Programming Component) 981 22 86%
Canada Arts Training Fund 19 28 47%
Canada Book Fund (Support for Organizations) 74 26 86%
Canada Book Fund (Support for Publishers - Business Development) 53 14 94%
Canada Cultural Investment Fund (Strategic Initiatives) 17 24 41%
Canada Cultural Investment Fund (The First Spark Initiative) 87 8 63%
Canada Cultural Spaces Fund (Requests for Feasibility Study or Specialized Equipment) 120 30 88%
Canada Cultural Spaces Fund (Requests for Expansion/Construction or Renovation/Adaptive Re-use) 124 30 79%
Canada History Fund 24 22 88%
Canada Media Fund 1 26 100%
Canada Music Fund (Collective Initiatives Component) 2 26 100%
Canada Music Fund (Music Entrepreneur Component - Aid to Canadian Music Industry National Service Organizations) 4 14 100%
Canada Music Fund (Music Entrepreneur Component - Aid to Canadian Music Publishing Firms) 17 14 100%
Canada Music Fund (New Musical Works Component) 3 26 100%
Canada Periodical Fund (Business Innovation) 107 20 92%
Canada Periodical Fund (Collective Initiatives) 18 20 100%
Celebration and Commemoration Program (Celebrate Canada) 1924 20 84%
Celebration and Commemoration Program (Commemorate Canada) 108 26 97%
Community Support, Multiculturalism and Anti-Racism Initiatives Program 1026 26 84%
Creative Export Canada 204 26 10%
Development of Official Language Communities Program (Community Life - Community Cultural Action Fund) 95 20 94%
Development of Official Language Communities Program (Community Life - Cooperation with the Community Sector) 377 24 59%
Development of Official Language Communities Program (Community Life - Strategic Fund) 22 16 45%
Development of Official Language Communities Program (Minority Language Education - Complementary Support for Language Learning) 1 26 100%
Development of Official Language Communities Program (Minority Language Education - Cooperation with the Non-Governmental Sector) 4 16 0%
Digital Citizen Contribution Program 46 26 100%
Enhancement of Official Languages Program (Promotion of Linguistic Duality - Appreciation and Rapprochement) 8 18 63%
Enhancement of Official Languages Program (Promotion of Linguistic Duality - Promotion of Bilingual Services) 1 14 0%
Enhancement of Official Languages Program (Promotion of Linguistic Duality - Support for Interpretation and Translation) 112 10 92%
Enhancement of Official Languages Program (Second Language Learning - Cooperation with the Non-Governmental Sector) 10 20 90%
Exchanges Canada Program (Youth Forums Canada) 6 22 83%
Harbourfront Centre Funding Program 2 22 100%
Indigenous Languages and Cultures Program (Indigenous Languages Component) 140 30 75%
Indigenous Languages and Cultures Program (Northern Aboriginal Broadcasting) 39 26 41%
Indigenous Languages and Cultures Program (Scholarship and Youth Initiatives and the National Aboriginal Achievement Awards) 1 26 0%
Local Journalism Initiative 6 26 100%
Movable Cultural Property Grants 5 13 60%
Museums Assistance Program (Access to Heritage) 35 26 100%
Museums Assistance Program (Canada-France Agreement) 5 16 100%
Museums Assistance Program (Collections Management) 69 26 100%
Museums Assistance Program (Exhibition Circulation Fund) 67 16 94%
Museums Assistance Program (Indigenous Heritage) 34 26 94%
Sport Canada Hosting Program (Canada Games) 1 26 100%
Sport Canada Hosting Program (International Multisport Games for Aboriginal Peoples and Persons with a Disability) 1 26 100%
Sport Canada Hosting Program (International Single Sport Events) 77 26 84%
Sport Support Program 449 20 66%
TV5 5 26 100%
Young Canada Works (Heritage) 10 26 100%
Young Canada Works (Official Languages) 7 26 100%
Youth Take Charge 153 22 99%

The following program components have results presented separately due to the characteristic of their funding decision process (all decisions rendered simultaneously). For these programs, our goal is that these funding decisions will meet the published service standard within 10% of the target.

Program (Component) Applications (Volume) Standard (Weeks) Met (Yes/No) Result (Average in Weeks)
Canada Book Fund (Support for Publishers - Publishing Support) 332 28 Yes 22
Canada Cultural Investment Fund (Endowment Incentives) 137 16 Yes 11
Canada Music Fund (Music Entrepreneur Component - Aid to Canadian Sound Recording Firms) 38 21 Yes 11
Canada Periodical Fund (Aid to Publishers) 755 30 Yes 29

Issuance of payments service standard results

The following results are based on applications for which a first payment was issued between April 1, 2019 and March 31, 2020.

Program (Component) Applications (Volume) Standard (Weeks) % Met
Athlete Assistance Program 1908 4 98%
Building Communities Through Arts and Heritage (Community Anniversaries) 30 4 83%
Building Communities Through Arts and Heritage (Legacy Fund) 12 4 100%
Building Communities Through Arts and Heritage (Local Festivals) 719 4 90%
Canada Arts Presentation Fund (Development Component) 48 4 75%
Canada Arts Presentation Fund (Programming Component) 232 4 94%
Canada Arts Training Fund 27 4 96%
Canada Book Fund (Support for Organizations) 57 4 86%
Canada Book Fund (Support for Publishers - Business Development) 45 4 98%
Canada Book Fund (Support for Publishers - Publishing Support) 316 4 99%
Canada Cultural Investment Fund (Endowment Incentives) 122 4 100%
Canada Cultural Investment Fund (Strategic Initiatives) 7 4 100%
Canada Cultural Investment Fund (The First Spark Initiative) 42 4 64%
Canada Cultural Spaces Fund (Requests for Feasibility Study or Specialized Equipment) 52 4 98%
Canada Cultural Spaces Fund (Requests for Expansion/Construction or Renovation/Adaptive Re-use) 54 4 93%
Canada History Fund 22 4 100%
Canada Music Fund (Music Entrepreneur Component - Aid to Canadian Music Industry National Service Organizations) 4 4 100%
Canada Music Fund (Music Entrepreneur Component - Aid to Canadian Music Publishing Firms) 22 4 86%
Canada Music Fund (Music Entrepreneur Component - Aid to Canadian Sound Recording Firms) 19 4 79%
Canada Periodical Fund (Aid to Publishers) 678 4 100%
Canada Periodical Fund (Business Innovation) 51 4 96%
Canada Periodical Fund (Collective Initiatives) 16 4 100%
Celebration and Commemoration Program (Celebrate Canada) 1600 4 99%
Celebration and Commemoration Program (Commemorate Canada) 15 4 100%
Community Support, Multiculturalism and Anti-Racism Initiatives Program 552 4 90%
Court Challenges Program 1 4 100%
Creative Export Canada 16 4 88%
Development of Official Language Communities Program (Community Life - Community Cultural Action Fund) 41 4 95%
Development of Official Language Communities Program (Community Life - Cooperation with the Community Sector) 251 4 96%
Development of Official Language Communities Program (Community Life - Strategic Fund) 12 4 100%
Development of Official Language Communities Program (Minority Language Education - Complementary Support for Language Learning) 2 4 0%
Development of Official Language Communities Program (Minority Language Education - Cooperation with the Non-Governmental Sector) 7 4 100%
Enhancement of Official Languages Program (Promotion of Linguistic Duality - Appreciation and Rapprochement) 16 4 100%
Enhancement of Official Languages Program (Promotion of Linguistic Duality - Promotion of Bilingual Services) 4 4 100%
Enhancement of Official Languages Program (Promotion of Linguistic Duality - Support for Interpretation and Translation) 130 4 100%
Enhancement of Official Languages Program (Second Language Learning - Cooperation with the Non-Governmental Sector) 6 4 100%
Exchanges Canada Program (Youth Exchanges Canada) 5 4 100%
Exchanges Canada Program (Youth Forums Canada) 10 4 90%
Indigenous Languages and Cultures Program (Indigenous Languages Component) 107 4 97%
Indigenous Languages and Cultures Program (Northern Aboriginal Broadcasting) 30 4 100%
Indigenous Languages and Cultures Program (Scholarship and Youth Initiatives and the National Aboriginal Achievement Awards) 1 4 100%
Local Journalism Initiative 5 4 60%
Movable Cultural Property Grants 2 4 50%
Museums Assistance Program (Access to Heritage) 9 4 89%
Museums Assistance Program (Canada-France Agreement) 3 4 100%
Museums Assistance Program (Collections Management) 44 4 91%
Museums Assistance Program (Exhibition Circulation Fund) 42 4 100%
Museums Assistance Program (Indigenous Heritage) 13 4 85%
Sport Canada Hosting Program (International Single Sport Events) 76 4 96%
Sport Support Program 58 4 98%
TV5 6 4 100%
Young Canada Works (Heritage) 5 4 100%
Young Canada Works (Official Languages) 6 4 100%
Youth Take Charge 20 4 100%

Return to Service standards results for Canadian Heritage funding programs.

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