Today, the Competition Bureau launched a consultation to learn about consumer habits in purchasing internet services. As part of its latest market study, the Bureau wants to better understand consumer habits and experiences with Canadian internet providers. To do that, the Bureau needs your help!

“High-speed internet plays a fundamental role in how Canadians work, learn, and thrive in the digital economy. We want to hear from Canadian consumers so that we can see the whole picture during this important market study.”

Matthew Boswell
Interim Commissioner of Competition

• Market studies allow the Bureau to perform an in-depth examination of an industry and gain a better understanding of the competitive dynamics at play. Through market studies, the Bureau can identify competition issues and suggest potential solutions.

• Consumer feedback is important because it helps detect certain trends in consumer behaviour, and allows the Bureau to focus in on what matters most to consumers.

• In May 2018, the Bureau invited those with an interest in the Canadian broadband sector to share their views on its Broadband Market Study. The Bureau received a number of submissions, of which 16 are publicly available on the Bureau’s website.

Related products

• Broadband Market Study Update
• Market Study Notice: Competition in Broadband Services
• Market Studies Information Bulletin
• Recent Advocacy Work

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Competition Bureau
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The Competition Bureau, as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.