Competition Bureau obtains court order to advance ongoing investigation of Bell

News release

April 11, 2019 – OTTAWA, ON – Competition Bureau

Today, the Competition Bureau obtained a court order to advance an ongoing investigation into some of Bell Canada Inc.’s marketing practices.

The Bureau is examining potentially false and misleading representations made in connection with the promotion of Bell’s residential services, including home phone, internet and television sold separately or in bundles.

The order granted by the Federal Court of Canada requires the Commission for Complaints for Telecom-television Services Inc. (CCTS) to produce records including copies of consumer complaints filed against Bell relating to its residential services, and written responses to the Bureau’s questions.

There has been no conclusion of wrongdoing at this time and no charges have been laid.

Quick facts

  • On August 3, 2018, the Bureau initiated a formal inquiry under the deceptive marketing provisions of the Competition Act.

  • The CCTS is Canada's national and independent organization dedicated to resolving customer complaints about telecommunications services.

  • Ensuring truth in advertising and sales practices is a priority for the Bureau and we will not hesitate to take action if there is evidence that the Competition Act has been contravened.

  • The Bureau strongly encourages anyone who feels they have been misled to contact the Bureau and file a complaint, and provide as much information as possible.

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