Product and material evaluation

The Canadian Conservation Institute (CCI) offers advice on the suitability of materials for use in conservation applications. The advice is based on knowledge acquired on the materials as well as results from physical and chemical testing and analysis. Consult the product and material evaluation services page for additional information.

Who can apply?

Our primary clients include museums, archives, libraries and historic sites, whose principal role is to acquire, conserve, communicate, exhibit (for purposes of study, education and enjoyment) and conduct research on permanent heritage collections that are accessible to the Canadian public. The majority of expert services provided on-site at CCI are provided to these clients without cost. CCI also delivers expert services and training to public authorities and other organizations in Canada that are responsible for heritage objects or collections, on the basis of partial or full cost recovery.

How to apply

To apply, complete the Product and material evaluation services request form.

Fees

For more information on fees, please consult the following:

• Fees for eligible client categories
• Fee schedule

Application period

Requests for this service can be submitted at any time.

Response to requests

CCI will respond to requests within 3 weeks of receipt. Clients will be told at that time if their request has been accepted, and what terms, conditions, and fees (if any) will apply.

How are requests evaluated?

Requests are evaluated against the criteria for assessment of service requests.

Terms and conditions

Successful applicants will be required to agree to the following terms and conditions (1 to 13).

Client satisfaction standard

Clients who receive services from CCI will receive an evaluation questionnaire based on the following 11 quality parameters:

• application process
• acknowledgement of the initial request
• explanation of fees
• explanation of service to be provided
• communication during the project
• promptness of service
• quality of service
• usefulness of service
• quality of written material provided (e.g. report)
• dealings with staff (friendly, courteous and helpful)
• overall value

Contact us

To submit requests for scientific or technical advice, please contact the Canadian Conservation Institute.