Access the Employee Assistance Program

logo: Telus Health

1-855-709-2477 / TTY: 1-877-338-0275
Telus Health: username is csc-scc, password is Canada

Correctional Service Canada (CSC) offers all its employees and Employee Assistance Program (EAP). This program is a voluntary and confidential support service. It helps:

The EAP:

The EAP has two components, an internal network and external resources. This section explains the external resources:

Telus Health

Telus Health is a global company that offers a confidential Employee Assistance Program and innovative we-being resources that you can use every single day.

CSC joined other departments across the public service that already partner with Telus Health.

Eligibility and confidentiality

The short-term counselling done with our external counselling service provider is free of charge for:

It is confidential and voluntary.

They have a large network of 3,000 counsellors from coast to coast.

Types of situations Telus Health helps with

Telus Health can help you with a variety of situations. Counsellors provide access to support and services in the areas of:

What Telus Health specialists do

To help you address issues you may be facing, their specialists can:

How to access Telus Health

You can get these services through:

Telus Health has different options to access their services.


To access Telus Health online:

  1. Access the Telus Health login page using the Google Chrome web browser
  2. In the Username field, enter csc-scc
  3. Select Next
  4. In the Password field, enter Canada
  5. Select Remember Me
  6. Select Log In

After logging in, you can:

Mobile app

The app is the best way to keep Telus Health with you on the go, wherever you go. It is available for use on mobile phones and tablets.

To access Telus Health on your mobile device:

  1. tap the icon on your device’s screen to launch
  2. Select Log in
  3. In the Username field, enter csc-scc
  4. Select Continue
  5. In the Password field, enter Canada
  6. Select Continue
logo: Telus Online

Expert consultants can assist you with a wide range of issues. Call Telus Health toll-free, at all times:

Community services

Every region has an established list of resources available in your region. Contact your:

Page details

Date modified: