Access the Employee Assistance Program

Correctional Service Canada (CSC) offers all its employees and Employee Assistance Program (EAP). This program is a voluntary and confidential support service. It helps:

• employees
• their family members, and
• their dependents

The EAP:

• addresses concerns that affect their personal and work well-being
• provides a professional, short-term, problem-solving service
• provides support in difficult situations

The EAP has two components, an internal network and external resources. This section explains the external resources:

• Telus Health
• community services

Telus Health

Telus Health is a global company that offers a confidential Employee Assistance Program and innovative we-being resources that you can use every single day.

• Eligibility and confidentiality
• Types of situations Telus Health helps with
• What Telus Health specialists do
• How to access Telus Health

CSC joined other departments across the public service that already partner with Telus Health.

Eligibility and confidentiality

The short-term counselling done with our external counselling service provider is free of charge for:

• employees
• their spouse, and
• their dependants

It is confidential and voluntary.

They have a large network of 3,000 counsellors from coast to coast.

Types of situations Telus Health helps with

Telus Health can help you with a variety of situations. Counsellors provide access to support and services in the areas of:

• social
  • work relationships
  • career planning
  • parenting
  • elder care
• mental
  • stress
  • anxiety
  • depression
  • grief
• financial:
  • debt management
  • legal consultation
  • estate planning
  • separation
• physical wellbeing:
  • sleep
  • addiction

What Telus Health specialists do

To help you address issues you may be facing, their specialists can:

• offer expert advice and work-life strategies
• connect you to financial or legal professionals
• refer you to counselling, and
• recommend resources such as community agencies

How to access Telus Health

You can get these services through:

• in-person meetings
• telephone or video counselling
• online chat options, or
• self-learning

Telus Health has different options to access their services.

Online

To access Telus Health online:

1. Access the Telus Health login page using the Google Chrome web browser
2. In the Username field, enter csc-scc
3. Select Next
4. In the Password field, enter Canada
5. Select Remember Me
6. Select Log In

After logging in, you can:

• visit the Support and Resources section to access hundreds of:
  • articles
  • eBooks
  • infographics
  • audio recordings
  • toolkits, and more
• access the Wellbeing tab for more information and tools

Mobile app

The app is the best way to keep Telus Health with you on the go, wherever you go. It is available for use on mobile phones and tablets.

Toll-free

Expert consultants can assist you with a wide range of issues. Call Telus Health toll-free, at all times:

• 1-855-709-2477
• TTY: 1 877 371-9978

Community services

Every region has an established list of resources available in your region. Contact your:

• EAP referral agents (internal resource only) for specific details