Employee Assistance Program at Correctional Service Canada

Correctional Service Canada offers all employees an Employee Assistance Program (EAP). This program is a voluntary and confidential support service. It helps employees and their eligible family members by:

addressing concerns that affect their personal and work well-being
providing professional, short-term, problem-solving services; and
providing support in difficult and stressful situations

Some examples to utilize the EAP include:

bereavement
relationship difficulties
depression
conflict
addiction
financial/legal issues
trauma
stress

Accessing the Employee Assistance Program

There are 2 components of the EAP; an internal network and external network of supports and resources.

Internal referral agents

The core of the program is the internal EAP, which consists of a network of specially trained referral agents who provide confidential services for CSC employees.

Referral agents are peers who volunteer to help. They provide:

information about the program
information about available internal or external resources; and
a listening ear and emotional support

These agents are at all sites, in every region across Canada. More information on how to contact a referral agent is available on the EAP referral agents page (internal resource only)

External resources

The EAP also includes external services that are accessible to:

all CSC employees; and
their eligible family members

TELUS Health

CSC has joined many other departments across the Public Service and have partnered with TELUS Health as their external EAP service provider. TELUS Health is a global company that offers a confidential Employee Assistance Program and innovative well-being resources that you and your eligible family members can use every single day.

Eligibility and confidentiality
Types of situations Telus Health helps with
What Telus Health specialists do
How to access Telus Health

Eligibility and confidentiality

The short-term external counselling services are free of charge for:

CSC Employees (including CX recruits, casual employees, students, and retirees up to 6 months after last day worked)
Spouse/common law partner
Children aged 25 or under living at home or away while enrolled in full time studies; and
Survivors (after employee passing, for 6 months after last day worked)

It is confidential and voluntary.

TELUS Health has a large network of 3,000 counsellors from coast to coast.

Types of situations TELUS Health helps with

TELUS Health can help you with a variety of situations. Counsellors provide access to support and services in the areas of:

social
- work relationships
- career planning
- parenting
- elder care
mental
- stress
- anxiety
- depression
- grief
financial:
- debt management
- legal consultation
- estate planning
- separation
physical wellbeing:
- sleep
- addiction

What TELUS Health specialists do

TELUS Health Specialists help you address issues you may be facing including:

offer expert advice and work-life strategies
connect you to financial or legal professionals
refer you to counselling, and
recommend resources such as community agencies

How to access TELUS Health

1-855-709-2477 / TTY: 1-877-338-0275
TELUS Health: username is csc-scc, password is Canada

You can access these services through:

in-person meetings
telephone or video counselling
online chat options, or
self-learning

TELUS Health has different options to access their services

Online

To access TELUS Health online:

Access the TELUS Health login page using the Google Chrome web browser
In the Username field, enter csc-scc
Select Next
In the Password field, enter Canada
Select Remember Me
Select Log In

After logging in, you can:

Visit the Support and Resources section to access hundreds of:
- articles
- eBooks
- infographics
- audio recordings
- toolkits, and more.
Access the Well-Being tab for more information and tools.