Ombuds for workplace well-being
Correctional Service Canada’s (CSC's) Ombuds for Workplace Well-being is a confidential, informal, early resolution mechanism for all CSC employees seeking to resolve workplace issues. The Ombuds’ office provides a safe space where employees at all levels are empowered to find solutions.
The Ombuds provides:
- independent and impartial perspectives, as well as
- timely, generalized feedback to CSC leadership about the impact that organizational decision-making actions, and behaviours have on CSC employees
This, in turn, contributes to overall and ongoing efforts to improve CSC’s organizational culture.
Reporting directly to CSC’s Commissioner, the Ombuds for Workplace Well-being operates autonomously and has sole discretion on how or whether to act upon issues. In addition, the Ombuds office supports employees at all levels on matters related to:
- values and ethics
- internal disclosure, and
- informal conflict resolution
All interactions are confidential and staff identities will never be shared without consent.
Organizational Ombuds Video
Video on the organizational ombuds function within federal public service organizations produced by Justice Canada.
Video transcription
Who are Organizational Ombuds?
Employees sometimes face challenges in the workplace that require confidential, impartial guidance.
But – Who can employees turn to?
The Organizational Ombuds provides an organization’s informal and independent service to people at all working levels.
So – Who are the Ombuds and what role do they play?
- Ombuds provide a safe space for everyone including employees, managers, students, executives, and key partners – whoever may be seeking guidance on how to address their concerns.
- Ombuds allow employees to speak freely, without fear of reprisal, and can help to identify and address workplace issues.
- Ombuds help build and maintain a healthy, inclusive, and respectful workplace. Their goal is for visitors to leave feeling valued, heard, and well informed.
- Ombuds support employees on a voluntary basis. They use their unique skill set to provide options. Their role is independent and separate from – yet often complements – the work of HR, legal and other key partners.
Today’s Ombuds produces a more ethical, engaged, and empowered workplace. The Ombuds understands that addressing difficult issues is crucial to achieving positive change.
By addressing workplace challenges, we can build a better working environment, strengthen our culture, and drive meaningful change.
Discover the value of the modern Organizational Ombuds, today!
Contact the Ombuds' office
CSC employees can contact the office confidentially:
Telephone:
Speak to a Senior Project Officer
1-844-234-3583 (toll-free)
Monday to Friday from 8:30 am ET to 4:00 pm ET
Email: