DAOD 2017-0, Military Grievances

Table of Contents

1. Introduction
2. Policy Direction
3. Consequences
4. Authorities
5. References

2. Policy Direction

Context

2.1 Subsection 29(1) of the National Defence Act (NDA) provides that a CAF member who has been aggrieved by any decision, act or omission in the administration of the affairs of the CAF for which no other process for redress is provided under the NDA is entitled to submit a grievance.

Policy Statement

2.2 The CAF is committed to ensuring that every CAF member who has been aggrieved:

1. has the opportunity to exercise their right to submit a grievance; and
2. receives a well-explained, timely and impartial determination of their grievance.

Requirements

2.3 The Canadian Armed Forces Grievance System (CAFGS) must ensure that:

1. all grievances are processed as efficiently and expeditiously as possible;
2. a CAF member is not penalized for submitting a grievance; and
3. assistance is made available to a CAF member in the preparation of a grievance.

2.4 Detailed information for CAF members, commanding officers (COs) and redress authorities in respect of the CAFGS is provided:

1. in DAOD 2017-1, Military Grievance Process; and
2. on the DGCFGA Web site and intranet site.

3. Consequences

Consequences for Non-Compliance

3.1 Non-compliance with this DAOD may have consequences for both the DND and the CAF as institutions, and for CAF members as individuals. Suspected non-compliance may be investigated. The nature and severity of the consequences resulting from actual non-compliance will be commensurate with the circumstances of the non-compliance.

4. Authorities

Authority Table

4.1 The following table identifies the authorities associated with this DAOD:

5. References

Acts, Regulations, Central Agency Policies and Policy DAOD

• National Defence Act
• QR&O Chapter 7, Grievances

Other References

• DAOD 2017-1, Military Grievance Process
• DGCFGA Web site and intranet site