2. About the Agency - Canadian Forces Housing Agency Annual report 2020-2021

Military Family Housing Program

CFHA manages the Department of National Defence’s (DND) residential housing program and offers accommodation options to CAF members and their families as they relocate across Canada, at times on very short notice, to serve where duty demands. While CAF members are free to choose whether to purchase a home or rent one to meet their living accommodation needs, they are not necessarily given a choice of the geographic location where they can do so. CFHA’s housing portfolio directly supports the CAF’s members and its operations by helping them in response to the unique circumstances brought on by the military lifestyle.

The Agency ensures that RHUs are move-in ready, well maintained and kept in good repair. Peace of mind at home contributes to CAF families’ resiliency and CAF members’ operational effectiveness. Many military families choose to live in Defence residential housing because it provides them with the certainty that they will be safe and secure when the serving member is away from home. Whether the member is absent due to a deployment, an exercise, or

for training, CFHA plays an important role in easing the disruptions that can come from life in the military. The Agency’s priority remains to offer quality housing that responds to the varied needs of the CAF’s diverse population, while continuing to offer a positive occupant experience through customer service excellence.

To do this, CFHA (on behalf of DND) effectively manages the largest housing portfolio in the Government of Canada (GC) at 27 locations across the country. Its portfolio consists of single, semi-detached and row houses, as well as barrier-free accessible houses and apartments.

Beyond ensuring the delivery of the housing program, CFHA also devotes much time and effort in ensuring its corporate responsibilities are met. Key to this has been an intentional investment in its workforce with a targeted effort to improve and evolve its corporate culture, with a particular focus on wellness and wellbeing as well as equity, diversity, and inclusion. CFHA is also contributing positively to DND environmental and greening government initiatives.